Ratings based on 971 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
the rooms were cold, damp covered in mould and uncomfortable! i have asthma and ended up really struggling due to the mould that was throughout the room. the bathroom had black mould all over the ceiling and the small hit you when you walked in... 2 days later i have a chest infection from the conditions!! the room was super cold and was a struggly to get the heating working, this coupled with thin flimsy bedding where i had to double over the duvet in order to get any heat in me and sleep fully clothed!! yes it was snowing outside. However, i paid for a comfortable room with heating otherwise i would have had a better night sleeping in my car which i did consider when i woke up shivering! the only good thing about this hotel was the restaurant food and the lovely receptionist everything else was dire and i wouldn't stay there again!
by A verified traveler
Posted 15 Nov 2024
The public areas were really nicely furnished. The bars were well situated and staffed
by A verified traveler
Posted 11 Nov 2024
We stayed at the Regency for 1 night in an Executive Room. The room was spacious however it was tired in places. The hotel is good value for money but could benefit from an update. Staff were friendly and parking was plentiful.
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 8 Nov 2024
by A verified traveler
Posted 3 Nov 2024
The pool was closed
by A verified traveler
Posted 27 Oct 2024
by A verified traveler
Posted 25 Oct 2024
On Friday nights there is a regular thing in the bar which has very loud music and goes on til midnight. Our room was right above it and as a family with two children this was all too much. When we asked in reception about the noise there was no offer to get it turned down. We were given a different room for our second night and a complimentary breakfast when we checked out. They did well to make up for it, but a better first night sleep would have been preferable. If you book a family room and its above the bar, ask to change it before you settle in for you can. Beautiful building though, great breakfast and generous room size if not a little dated. Work clearly underway to maintain it so generally all ok.
by A verified traveler
Posted 16 Oct 2024
I enjoyed my stay. Thank you
Comment from Hotel Management
24 Oct 2024 by The Regency Hotel, Hotel Management
Dear Susan thankyou so much for your feedback. We are so happy you enjoyed your stay.
by A verified traveler
Posted 14 Oct 2024
