Ratings based on 902 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Sep 2024
The hotel looks tired and has seen better days. The carpet on the hallways and in our room was stained and dirty in large patches. The towels provided were frayed and grungy; I would have used such towels as rags in my home. It seems the hotel at the upper management level is not interested in reinvesting into the hotel to maintain its original quality. I would not stay here again and am disappointed I booked at this place. The beds were comfortable and the shower was ok but sadly what I noted before shadowed everything else that was ok.
Comment from Hotel Management
24 Sep 2024 by 씨크루즈호텔 속초, Hotel Management
Hello, this is Seacruise Hotel Sokcho.First of all, we sincerely apologize for the uncomfortable experience you had at our hotel. We take your feedback regarding the stains on the carpet and the condition of the towels very seriously. We will communicate your valuable feedback to the relevant departments to ensure these issues are promptly addressed.We also regret that we did not meet your expectations regarding the hotel's facilities. We are continually working on improving our facilities and will do our best to provide better service in the future. Once again, we apologize for the inconvenience caused, and we will quickly address any shortcomings to ensure a comfortable stay.Thank you.
by A verified traveler
Posted 2 Sep 2024
Good facility and kind reception
by A verified traveler
Posted 23 Jul 2024
Good
by A verified traveler
Posted 2 Jun 2024 on Hotels
by A verified traveler
Posted 20 May 2024
Great room which felt spacious and also had a balcony. Close to main road with shops and restaurants. Large breakfast buffet mostly Korean.
by A verified traveler
Posted 11 May 2024
It's the great property near the lake. I recommend anyone to stay here. There is only one improvement on the convenience using the microwave. The hotel staff guided us to inform the owner of convenience store to use the microwave, and the owner hated it big time even after I bought some. I suggest the hotel to put a microwave somewhere instead. The owner of convenience store got not-to-like personality.
by A verified traveler
Posted 9 May 2024
very good!!!!
by A verified traveler
Posted 5 May 2024 on Hotels
by A verified traveler
Posted 18 Apr 2024
excellent staff services
by A verified traveler
Posted 18 Apr 2024
The hotel was very clean. The staff were professional and very nice. The breakfast buffet was wonderful! My wife and I enjoyed every aspect of our stay.
