Ratings based on 123 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Nice
by A verified traveler
Posted 18 Aug 2024
Poor check in experience. Staff attending (north eastern) to guests are very non fluent in English or Hindi and often take thrice the time to tell a simple thing. We got room 824 keys at 4.33 pm that too after frequent following up while at restaurant. The only time they showed promptness was while reminding of checkout at 12.01 pm. Breakfast service was slow and needed frequent reminders. There was chaos. The only few people doing great were Urmila, Aman. Overall not worth the price and not the same Weston experience we get at other Westins
Comment from Hotel Management
26 Sep 2024 by Nivedita Avasthi , Hotel Management
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! We value and appreciate guest reviews, as they help us to continually improvise and grow. We regret to learn that your recent experience fell short of your expectations. It is our sincere endeavor to offer our patrons with a seamless experience at all stages. My team and I regret the inconvenience caused to you. Your concerns have been noted and shared with the team for improvisation, and please be rest assured, constructive feedback will be taken and addressed. We look forward to the opportunity of welcoming you at the resort soon for a flawless experience. Warm Regards, Nivedita Avasthi General Manager
by A verified traveler
Posted 31 Jul 2024
Property: 8.5/10
Food & Dining: 8.5/10
Accommodation/Room: 7/10: Half the lamps were dysfunctional; the mini refrigerator was not cooling, neither was the air conditioner. The room space was quite good and surrounding space very pleasant and almost noise free. Washroom and balcony space was also very good.
Restaurant Staff: 👍
Check-in experience: 2/10. I had made a call about 4 hours prior to check in, to request for an early check in around 2:00 pm was possible, and the lady confirmed we could. However, on reaching the property, the person at the front desk said we needed to wait for 45 mins as the room was getting ready. Major miscommunication between the resort staff. Had to repeat the entire conversation I had on call before, and then almost immediately we got a room. My question is, where was the issue??
The resort check in time is 3:00 pm, and check out time 12:00 pm. For reasons I’ve never understood, why is it never 24 hours, or, at least 23? Anyway. So if a previous occupant checks out at 12:00 pm, does it take 2 hours or 3 for them to clean the room? Even if someone checks out late, there is still ample time and ample staff at the resort to perform the same. So either they shouldn’t confirm or if they do, after checking both the Marriott Bonvoy member ID and reservation number, they should make sure the room is available.
Such errors are not acceptable from a 5 star property. And it’s a beautiful property. Why tarnish that?
Comment from Hotel Management
26 Sep 2024 by Nivedita Avasthi , Hotel Management
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! We value and appreciate guest reviews, as they help us to continually improvise and grow. We regret to learn that your recent experience fell short of your expectations. It is our sincere endeavor to offer our patrons with a seamless experience at all stages. My team and I regret the inconvenience caused to you. Your concerns have been noted and shared with the team for improvisation, and please be rest assured, constructive feedback will be taken and addressed. We look forward to the opportunity of welcoming you at the resort soon for a flawless experience. Warm Regards, Nivedita Avasthi General Manager
by A verified traveler
Posted 8 Jul 2024
Comment from Hotel Management
26 Sep 2024 by Nivedita Avasthi, Hotel Management
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your stay and we appreciate you taking out time to review us. We are delighted to read that our services and hospitality exceeded your expectations and that you enjoyed a seamless experience with us. We look forward to many more opportunities to be of service, and hope to see you again soon. Be Inspired. Be Renewed. Warm Regards, Nivedita Avasthi General Manager
by A verified traveler
Posted 9 Jun 2024 on Hotels
Comment from Hotel Management
26 Sep 2024 by Nivedita Avasthi , Hotel Management
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! We value and appreciate guest reviews, as they help us to continually improvise and grow. We regret to learn that your recent experience fell short of your expectations. It is our sincere endeavor to offer our patrons with a seamless experience at all stages. My team and I regret the inconvenience caused to you. Your concerns have been noted and shared with the team for improvisation, and please be rest assured, constructive feedback will be taken and addressed. We look forward to the opportunity of welcoming you at the resort soon for a flawless experience. Warm Regards, Nivedita Avasthi General Manager
by A verified traveler
Posted 24 Mar 2024 on Hotels
Comment from Hotel Management
30 Apr 2024 by Nivedita Avasthi , Hotel Management
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! We value and appreciate guest reviews, as they help us to continually improvise and grow. We regret to learn that your recent experience fell short of your expectations. It is our sincere endeavor to offer our patrons with a seamless experience at all stages. My team and I regret the inconvenience caused to you. Your concerns have been noted and shared with the team for improvisation, and please be rest assured, constructive feedback will be taken and addressed. We look forward to the opportunity of welcoming you at the resort soon for a flawless experience. Warm Regards, Nivedita Avasthi General Manager
by A verified traveler
Posted 14 Mar 2024
Best for a weekend getaway. Services are great. Food in their restaurants is amazing. Multiple activities for all age groups. Overall a nice experience.
Comment from Hotel Management
30 Apr 2024 by Nivedita Avasthi , Hotel Management
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for your stay and we appreciate you taking out time to review us. We are delighted to read that our services and hospitality exceeded your expectations and that you enjoyed a seamless experience with us. We look forward to many more opportunities to be of service, and hope to see you again soon. Be Inspired. Be Renewed. Warm Regards, Nivedita Avasthi General Manager
by A verified traveler
Posted 28 Aug 2023 on Hotels
Comment from Hotel Management
5 Sep 2023 by General Manager, Hotel Management
Dear Guest, Renewed greetings from The Westin Sohna Resort and Spa! Thank you for taking out the time to review us after choosing to stay with us. It is our team’s continuous endeavour to offer our guests with an exceptional and memorable experience. We are elated that the same was achieved during your visit. It was a pleasure serving you and we look forward to welcoming you soon again. Be Inspired. Be Renewed. Warm Regards, Nivedita Avasthi General Manager
by A verified traveler
Posted 3 Jul 2023
Wonderful stay with amazing hospitality. Staff was courteous and they know their job well. Definitely recommended.Food was good but they need to bring in more variety in their spread.
Comment from Hotel Management
10 Jul 2023 by The Westin Sohna Resort & Spa , Hotel Management
Dear Guest, Warm greetings from The Westin Sohna Resort and Spa! Thank you for choosing us for and we appreciate you taking out time to review us. We are delighted to read that our services and hospitality exceeded your expectations and that you enjoyed a seamless experience with us. However, your feedback regarding the food spread has been well noted. I have directly addressed this feedback with the manager in charge to take this up strongly with the team and avoid such recurrences. We look forward to many more opportunities to be of service, and hope to see you again soon. Be inspired. Be renewed. Warm Regards, Nivedita Avasthi General Manager
by A verified traveler from IRVING
Posted 23 Feb 2023
Comment from Hotel Management
29 May 2023 by Nivedita Avasthi, Hotel Management
Dear Guest, Renewed Greetings from The Westin Sohna Resort and Spa!Thank you for choosing to dine with us, and appreciate you taking out time to review us. It is our team’s continuous endeavor to offer our guests with an exceptional and memorable experience. We are elated that the same was achieved during your visit. It was a pleasure serving you and we look forward to welcoming you soon again. Be Inspired. Be Renewed. Warm Regards, Nivedita AvasthiGeneral Manager
