Ratings based on 586 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
Everything was perfect,thank you!
Comment from Hotel Management
29 Oct 2024 by Nikolay Milanov, Hotel Management
Dear Mr. Velimir,We are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,Nikolay MilanovMetropolitan Hotel Sofia, a member of Radisson Individuals
by A verified traveler
Posted 7 Oct 2024
Great hotel and shuttle to airport
Comment from Hotel Management
10 Oct 2024 by Nikolay Milanov, Hotel Management
Dear Mr. Borislav, Thank you for taking the time to share your feedback from your visit to Metropolitan Hotel Sofia, a member of Radisson Individuals.We are delighted to read from your review that you enjoyed your recent stay with us and we are also very happy to read that you took advantage of our complimentary airport shuttle. It is always a pleasure to have you as our guest and on behalf of everyone at Metropolitan Hotel Sofia, a member of Radisson Individuals, we look forward to welcoming you back.Sincerely, Nikolay MilanovMetropolitan Hotel Sofia, a member of Radisson Individuals
by A verified traveler
Posted 27 Sep 2024
Es un excelente hotel cercano al aeropuerto, aunque hay que tomar taxi de ida y regreso para el centro de la ciudad
Comment from Hotel Management
30 Sep 2024 by Nikolay Milanov, Hotel Management
Dear Mr. Alberto,Thank you for taking the time to share your feedback from your visit to Metropolitan Hotel Sofia, a member of Radisson Individuals.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out what made your stay a memorable one. It is always a pleasure to have you as our guest and we look forward to welcoming you back.Sincerely, Nikolay MilanovMetropolitan Hotel Sofia, a member of Radisson Individuals
by A verified traveler
Posted 20 Sep 2024
by A verified traveler from Burlington
Posted 11 Sep 2024
The hotel was great other than a few things. TV was not working properly so no English TV. The wifi kept kicking me off and had to continually sign in. Air Conditioning didn’t cool the room properly so it got quite warm.
Comment from Hotel Management
13 Sep 2024 by Nikolay Milanov, Hotel Management
Dear Mrs. Jacki,Thank you for taking the time to share your feedback from your visit to Metropolitan Hotel Sofia, a member of Radisson Individuals. I am sorry to read that our room did not meet your expectations and compromised the comfort of your stay.We take into account your feedback and will do our best to improve on your sugestions. We are actively improving on both the AC and Wi-Fi systems in the hotel and would like to have you as our guest soon again for a better, memorable experience. Sincerely, Nikolay Milanov Metropolitan Hotel Sofia, a member of Radisson Individuals
by A verified traveler
Posted 6 Sep 2024
by A verified traveler
Posted 24 Aug 2024
Location
Comment from Hotel Management
27 Aug 2024 by Nikolay Milanov, Hotel Management
Dear Mr. Slavcho, Thank you for taking the time to share your feedback from your visit to Metropolitan Hotel Sofia, a member of Radisson Individuals.We are very happy to read from your review that you enjoyed your recent stay with us and found our property to be conveniently placed for you needs during the stay.It is always a pleasure to have you as our guest and we look forward to welcoming you back. Sincerely, Nikolay MilanovMetropolitan Hotel Sofia, a member of Radisson Individuals
by A verified traveler
Posted 23 Aug 2024
The hotel provided a free shuttle service from the airport and the drive hung around when my fight was delayed. A large compliamentary bowl of fruit was left in my room which was a nice touch.
Comment from Hotel Management
27 Aug 2024 by Nikolay Milanov, Hotel Management
Dear Mr. P,We are truly grateful for your wonderful feedback and delighted to hear that your stay exceeded your expectations.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,Nikolay MilanovMetropolitan Hotel Sofia, a member of Radisson Individuals
by A verified traveler
Posted 9 Aug 2024
provided a shuttle to the airport
Comment from Hotel Management
16 Aug 2024 by Nikolay Milanov, Hotel Management
Dear Mrs. Maria,We are grateful for you feedback and delighted to hear that during your stay you took advantage of the airport shuttle to make your experience even more effortless and comfortable.We appreciate your loyalty and look forward to welcoming you back on your next visit. Your kind words are a great encouragement for us.Warm Regards,Nikolay MilanovMetropolitan Hotel Sofia, a member of Radisson Individuals
by A verified traveler
Posted 6 Aug 2024
The staff was very kind and helpful and went out of their way to make our stay pleasant.
Comment from Hotel Management
16 Aug 2024 by Nikolay Milanov, Hotel Management
Dear Mrs. Annie,Thank you for taking the time to share your feedback from your visit to Metropolitan Hotel Sofia, a member of Radisson Individuals.We are delighted to read from your review that you enjoyed your recent stay with us and we also appreciate you pointing out the excellent service you received from our team. It is always a pleasure to have you as our guest and on behalf of everyone at Metropolitan Hotel Sofia, a member of Radisson Individuals, we look forward to welcoming you back.Sincerely, Nikolay MilanovMetropolitan Hotel Sofia, a member of Radisson Individuals
