Ratings based on 971 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
very nice hotel
Comment from Hotel Management
7 Jan 2025 by General Manager, Hotel Management
Dear Maia,Thank you for your kind words! We’re delighted to know you enjoyed your stay at our hotel.Wishing you a wonderful New Year 2025 filled with happiness and memorable travels! We hope to welcome you back soon.Best Rregards,Nikolay Rusev,General Manager
by A verified traveler
Posted 2 Jan 2025
The spa is not available every day.
Comment from Hotel Management
3 Jan 2025 by General Manager, Hotel Management
Dear Musaab,Thank you for your feedback. We sincerely apologize for the inconvenience caused by the spa being unavailable all the time during your stay. Unfortunately, the spa was temporarily closed due to technical challenges. We appreciate your understanding and hope to have the opportunity to welcome you back soon to provide an enhanced experience. Wishing you a Happy New Year 2025, filled with health, happiness, and relaxation!Best regards,Nikolay Rusev,General Manager
by A verified traveler
Posted 3 Dec 2024
big and comfortable room
Comment from Hotel Management
6 Dec 2024 by General Manager, Hotel Management
Dear Ilya,Thank you for your feedback! We’re delighted to hear you enjoyed the spaciousness and comfort of our rooms. Providing a relaxing and enjoyable stay is our top priority.We look forward to welcoming you back to Grand Hotel Sofia for another comfortable experience!Best regards,Nikolay Rusev,General Manager
by A verified traveler
Posted 18 Nov 2024
feels outdated, although some may see it as luxury.
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Alexander,Thank you for choosing our hotel and for your feedback! According to your comments you did not like our retro style.Grand Hotel Sofia is a very special property that has a unique history and is a very different place. There are many modern hotels in the city, but none of them have the soul and authentic spirit of the past.We recommend Grand Hotel Millennium Sofia, our affiliated property to all guests who prefer modern designs. Looking forward to welcome you at our hotels! Best Regards, Nikolay Rusev, General Manager
by A verified traveler
Posted 18 Nov 2024
Everyone from the staff was very friendly and spoke English. Perfect customer service thank you!
Highly recommend
Comment from Hotel Management
20 Nov 2024 by General Manager, Hotel Management
Dear Iliyana,Thank you for choosing our hotel, for rating our services and for your kind recognition! Looking forward to welcome you back! Best Regards, Nikolay Rusev, General Manager
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
6 Nov 2024 by General Manager, Hotel Management
Dear Kieran,Thanks for your feedback!Looking forward to welcome you again!Best Regards,Nikolay Rusev,
by A verified traveler
Posted 18 Oct 2024 on Hotels
Wonderfull. Huge suit. Good service. Good breakfast. The location is great
Comment from Hotel Management
22 Oct 2024 by General Manager, Hotel Management
Dear Nurit,Thank you so much for staying with us and for taking the time to share your wonderful feedback!We are pleased that you enjoyed our services and we are looking forward to welcome you again!Best Regards,Nikolay Rusev,
by A verified traveler
Posted 14 Oct 2024
Elegant and business like, exquisite furnishings and very clean
Comment from Hotel Management
16 Oct 2024 by General Manager, Hotel Management
Dear Russell,Thank you so much for rating our services and for your kind recognition! We are looking forward to welcome you back!Best Regards,Nikolay Rusev,General Manager
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
16 Oct 2024 by General Manager, Hotel Management
Dear Jonathan,Thanks for rating our services!Best Regards,Nikolay Rusev,General Manager
by A verified traveler
Posted 12 Oct 2024
This Hotel is a must when staying in Sofia. They ALWAYS make me feel welcome and even my my arrival is delayed they are kind and smiling all the time
Comment from Hotel Management
16 Oct 2024 by General Manager, Hotel Management
Dear Keith,Thank you so much for being our regular guest! Your kind recognition is the best reward for the efforts of our team that really makes us pleased! Looking forward to see you soon!Best Regards,Nikolay Rusev,General Manager
