Ratings based on 368 Verified Reviews
4.8 Room cleanliness
4.4 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Great place to stay !
Comment from Hotel Management
26 Nov 2024 by Anelia Ivanova Guest Relations Manager, Hotel Management
Dear Todor,Please accept our sincerest thanks for the wonderful words ! We really appreciate it, and we will be honored to welcome you soon! Best Regards,Anelia Ivanova
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Anelia Ivanova Guest Relations Manager, Hotel Management
Dear Sindy,Thank you for your review and for giving us 10 out of 10. It makes us proud and motivated. Looking forward to welcoming you soon! Best Regards,Anelia Ivanova
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Anelia Ivanova Guest Relations Manager, Hotel Management
Dear Sarah,Thank you for taking the time to share your stellar review! We cannot wait to be your host again soon! Warm regards,Аnelia Ivanova
by A verified traveler
Posted 7 Oct 2024
Nice modern hotel but far a way from city center and no available free car park they charged me 20 euros for one day.The front desk offered me a room for 180 euros while the same room is offered for 132 USD !
Comment from Hotel Management
8 Oct 2024 by Anelia Ivanova Guest Relations Manager, Hotel Management
Dear RAYED,Thank you for your feedback and and for your kind comments about our hotel! We are extremely sorry to learn that you have not fully enjoyed your stay with us. At Expedia app, the parking lot is stated as a paid service. The parking fee is clearly noted at the reservation confirmation letter our guests receive.The city center is a 15-minute walk away.We hope you will give us another chance to welcome you again! Kind regards,Anelia Ivanova
by A verified traveler
Posted 5 Oct 2024
Nice looking hotel, with big rooms. I did not like the mattresses, they were hard as a rock, and woke up with back pain….. If they are going to be a top notch hotel, they need to get better softer mattresses like ritz Carlton or JW marriot. Also, wish the TVs were upgraded to be able to log into Netflix or Hulu, cause their selection of tv channels wasn’t great. One more thing… the rooms never got cold, the AC seems to be rigged to make you believe you set it colder but it’s rigged to blow out warmer air than what you set it as.
Comment from Hotel Management
7 Oct 2024 by Anelia Ivanova Guest Relations Manager, Hotel Management
Dear Kathryn,Thank you for sharing your impressions of your recent stay with us! We are glad you find our hotel nice looking, with big rooms! Your constructive suggestions are truly appreciated and taken on board. Hope to give us another chance to welcome you again. Anelia Ivanova
by A verified traveler
Posted 30 Sep 2024
Everything was great except: For some reason charge you a deposit of 100€ which will eventually going back to you after one week!
And the other thing was that minibar was completely empty and on checkout they ask you : Did you use anything from mini bar? When I asked them why is that : they explained to me that mini bar is ready for using only in the floor above 7th !!! Very odd explanation! But in BG you can expect everything!
Comment from Hotel Management
1 Oct 2024 by Anelia Ivanova Guest Relations Manager, Hotel Management
Dear Atanaska,We are honored that you choose Grand Hotel Millennium Sofia, and we are extremely grateful you had a great experience with us! Thank you sincerely for your feedback! Regarding your remarks I would like to kindly note that according to our hotel policy, we require a refundable deposit for any incidental charges - 100 per room. We sincerely apologize for any inconvenience caused by the absence of a minibar in your room.Unfortunately, not all of our rooms at the lowest floors are equipped with minibar and there it is upon request.Once again, we apologize for the oversight and look forward to welcoming you back soon! Kind regards,Anelia Ivanova
by A verified traveler from Chicago
Posted 23 Sep 2024
Excellent experience
Comment from Hotel Management
24 Sep 2024 by Anelia Ivanova Guest Relations Manager, Hotel Management
Dear Ivo,Thank you very much for choosing us! It is a real pleasure to find out that you rate your experience at Grand Hotel Millennium Sofia as excellent! We hope to welcome you again and create positive experiences every time! Warm regards,Anelia Ivanova
by A verified traveler
Posted 21 Sep 2024 on Hotels
Comment from Hotel Management
24 Sep 2024 by Anelia Ivanova Guest Relations Manager, Hotel Management
Dear Xiaowei,Thank you for being our guest and for taking the time to share your feedback! We are pleased to know that you have fully enjoyed our hotel! We cannot wait to be your host again soon. Best regards,Аnelia Ivanova
by A verified traveler from Chicago
Posted 19 Sep 2024
Excellent
by A verified traveler
Posted 15 Sep 2024
I did not have one thing that I disliked about this property. Nice and helpful people, clean hotel, close to everything and more. I will for sure be coming back any time I come to Sofia.
Comment from Hotel Management
16 Sep 2024 by Anelia Ivanova Guest Relations Manager, Hotel Management
Dear Valentina Toneva,I am glad that you had a great stay with us! I am also pleased to know that you have liked our hotel , our location and the service provided by our nice and helpful staff. We are always aiming for the highest quality service in our property, therefore your feedback is extremely valuable to us!We can't wait to welcome you again as our guest in the nearest future!Best regards,Аnelia Ivanova
