Ratings based on 142 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Atis Zaharans, General Manager , Hotel Management
Dear Digby,Thank you for your excellent feedback.We can't wait to welcome you again in the nearest future.Kind regards,Atis ZaharansGeneral Manager
by A verified traveler
Posted 3 Oct 2024
I was very sick when I was check in and didn’t stay in the hotel. People was great and I was very sick to stay and I was in the hospital
Comment from Hotel Management
4 Oct 2024 by Atis Zaharans, General Manager , Hotel Management
Dear Katia,Thank you for your 5-star rating.It's a delight to know that you are pleased with the service provided by our helpful staff members. We hope you are now feeling better and can't wait to your return as our guest.Kind regards,Atis ZaharansGeneral Manager
by A verified traveler
Posted 22 Sep 2024
Easy to walk to the eating place
Comment from Hotel Management
25 Sep 2024 by Atis Zaharans, General Manager , Hotel Management
Dear Jieh Wen,Thank you for your excellent rating.We look forward to welcoming you again as our guest.Best regards,Atis ZaharansGeneral Manager
by A verified traveler
Posted 1 Sep 2024
They were unable to check me in on Expedia. I ended up getting a new reservation at a higher rate.
Comment from Hotel Management
10 Sep 2024 by Atis Zaharans, General Manager , Hotel Management
Dear Stephanie,Thank you for taking the time to review your recent stay with us. I am sorry to hear the above-mentioned comment. Please note that your feedback is extremely valuable to us; however, after investigating the matter, I found our that my colleagues made sure to compensate you for the inconvenience by providing a better rate than the initial one. We can’t wait to welcome you again. Best regards, Atis ZaharansGeneral Manager
by A verified traveler
Posted 25 Aug 2024
Not what expected
Comment from Hotel Management
27 Aug 2024 by Atis Zaharans, General Manager , Hotel Management
Dear Vassil,Thank you for your feedback.I am really sorry to hear that we did not manage to meet your expectations. Kindly note that we would really appreciate if you could reach directly to us and provide more details.We look forward to hearing from you and hope to have the chance to welcome you again, and make sure you have an impeccable stay.Best regards,Atis ZaharansGeneral Manager
by A verified traveler
Posted 23 Aug 2024
Comment from Hotel Management
26 Aug 2024 by Atis Zaharans, General Manager , Hotel Management
Dear Elena,Thank you for your excellent rating.We look forward to your return as our guest.Warmest regards,Atis ZaharansGeneral Manager
by A verified traveler
Posted 8 Aug 2024 on Hotels
Good location
Comment from Hotel Management
9 Aug 2024 by Atis Zaharans, General Manager , Hotel Management
Dear Elena,Thank you for your excellent rating.I am delighted to hear that you enjoyed our central location. We can't wait to welcome you again as our guest.Kind regards,Atis ZaharansGeneral Manager
by A verified traveler
Posted 3 Aug 2024
Everything was perfect. Great place. Lovely gym.
Comment from Hotel Management
5 Aug 2024 by Atis Zaharans, General Manager , Hotel Management
Dear Hristo,Thank you for your 5-star rating.I am glad to know that everything during your stay was perfect and you liked our great hotel and its lovely gym. We look forward to welcoming you again.Best regards,Atis ZaharansGeneral Manager
by A verified traveler
Posted 31 Jul 2024
Great
Comment from Hotel Management
31 Jul 2024 by Atis Zaharans, General Manager , Hotel Management
Dear Hristo,Thank you for your rating.I am happy to know that you had at great stay at Hyatt Regency Sofia. We can't wait to welcome you again.Kind regards,Atis ZaharansGeneral Manager
by A verified traveler
New and nice hotel
Posted 30 Jul 2024 on HotelsThis hotel is new and central, with excellent service and breakfast. It was unfortunate that on the evening we arrived there was a private function in the hotel with a lot of armed security all over, which was somewhat concerning. Parking was to me somewhat unconventional, but fine, once we got past the armed service men.
Comment from Hotel Management
1 Aug 2024 by Atis Zaharans, General Manager , Hotel Management
Dear Kamen,Thank you for your rating and review.I am happy to hear that you you liked our hotel, its central location, the excellent service provided by our committed staff members and the delicious breakfast we are proud to offer. However, kindly accept my apologies for the inconvenience you've experienced. Your feedback is very much appreciated and it will be considered. We can't wait to welcome you again as our guest.Kind regards,Atis ZaharansGeneral Manager
