Ratings based on 968 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Mission
Posted 26 Sep 2024
The hotel is very well situated to tourist around Sofia. The room is big and has a seating area.
Comment from Hotel Management
27 Sep 2024 by General Manager, Hotel Management
Dear Jesus,Thank you for staying with us and for taking the time to share your feedback!Looking forward to welcome you again!Best Regards,Nikolay Rusev,General Manager
by A verified traveler
Posted 19 Sep 2024
Great location, nice room, good hotel overall. I would stay again I think.
Comment from Hotel Management
24 Sep 2024 by General Manager, Hotel Management
Dear Corrinne,Please accept the sincere gratitude of the entire team for rating our hotel! According to your comments we've done a good job and you have enjoyed your stay! It will be our pleasure to be at your service again! Best Regards, Nikolay Rusev, General Manager
by A verified traveler
Posted 18 Sep 2024
I Always stay there when going to Sofia
Comment from Hotel Management
18 Sep 2024 by General Manager, Hotel Management
Dear Evgenia,Thank you so much for being our regular and loyal guest and also for rating our services this wonderful way!It is always real pleasure to welcome you at the Grand Hotel Sofia!Best Regards,NIkolay Rusev,General Manager
by A verified traveler
Posted 13 Sep 2024
Always fantastic experience with this hotel, thank you so much!
Comment from Hotel Management
16 Sep 2024 by General Manager, Hotel Management
Dear Vassil,Thank you so much for your fantastic review and for being our regular and loyal guest! Your recognition is the best reward for our efforts to provide the service our guests expect and deserve! We are really pleased that you enjoy your stays and we are looking forward to welcome you back! Best Regards, Nikolay Rusev, General Manager
by A verified traveler
Posted 10 Sep 2024
Service is always excellent and consistent. Greatest location, restaurant is very good. Coffee is superb.
Comment from Hotel Management
11 Sep 2024 by General Manager, Hotel Management
Dear Evgenia,Thank you so much for your wonderful feedback! Your recognition means a lot to us!We are pleased that we manage to create such a wonderful experience every time you visit our hotel and we will be happy to welcome you again at the Grand Hotel Sofia any time!Best Regards,Nikolay Rusev,General Manager
by A verified traveler
Posted 9 Sep 2024
Beautiful hotel. Staff were very kind, welcoming and helpful. They went above and beyond to make our stay enjoyable. My only complaint is that there was a wedding on our floor (2nd floor) both Saturday and Sunday night and we could hear very loud music until 3AM, so sleeping was difficult. On the days when there weren't weddings, it was quiet. Rooms were large and comfortable. Location excellent!
Comment from Hotel Management
10 Sep 2024 by General Manager, Hotel Management
Dear Lauren,Thank you for choosing our hotel and sharing your feedback!First I would like to apologize for the inconvenience caused by the noisy event. There are very clear rules and regulations regarding the permissible noise level and time range, but unfortunately event organizers do not always comply with them and sometimes the balance between those who want to have fun and those who need sleep is a big challenge.We appreciate your kind words about our staff, as we believe it is the people who make the big difference. We are very proud of our team and are confident that this is our greatest asset.It will be our pleasure to be at your service again!Best Regards,Nikolay Rusev,General Manager
by A verified traveler
Posted 6 Sep 2024
The best hotel in Sofia!
Thank you ☺️
Comment from Hotel Management
9 Sep 2024 by General Manager, Hotel Management
Dear VassilThank you so much for your kind recognition! We are pleased that you have enjoyed your stay and it will be our pleasure to be at your service again! Best Regards, Nikolay Rusev, General Manager
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
9 Sep 2024 by General Manager, Hotel Management
Dear Kristina,Please accept the sincere gratitude of the entire team for rating our hotel! According to your scores we've done a great job and you have enjoyed your stay! It will be our pleasure to be at your service again! Best Regards, Nikolay Rusev, General Manager
by A verified traveler
Posted 4 Sep 2024
Fantastic experience, thank you all the staff and management :-)
Comment from Hotel Management
9 Sep 2024 by General Manager, Hotel Management
Dear Vassil,Thank you very much for your short but wonderful review!It will be our pleasure to welcome you back! Best Regards, Nikolay Rusev, General Manager
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
2 Sep 2024 by A.Pehlivanov, Hotel Management
Dear Mr. Berkoff,Thank you so much for your wonderful review and for awarding us a high score! We are thrilled to hear that you enjoyed your stay with us.Providing exceptional service and a comfortable experience is our top priority, so it’s truly rewarding to know that we met your expectations. Your kind words motivate our entire team to continue delivering the best possible hospitality.We hope to have the pleasure of welcoming you back on your next visit to Sofia. If there’s anything we can do to make your future stays even more enjoyable, please don’t hesitate to reach out.Thank you once again for choosing Grand Hotel Sofia.Warm regards,Aleksandar PehlivanovFront Office ManagerGrand Hotel Sofia
