Ratings based on 195 Verified Reviews
4.0 Room cleanliness
3.5 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Hotel Manager, Hotel Management
Dear Shane,Thank you for your excellent rating! We're glad you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely, Hotel Manager
by A verified traveler
Posted 22 Sep 2024
Rooms were at a decent price. Although it had a mildew smell to it, lamp switch was broken, and stained sheets.
Comment from Hotel Management
23 Sep 2024 by Hotel Manager, Hotel Management
Dear Josh,Thank you for your feedback. We’re glad to hear you found our room prices reasonable. However, we sincerely apologize for the mildew smell, the broken lamp switch, and the stained sheets. Your comments are important, and we will address these issues promptly to enhance our guests' experience. We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler from Nokomis
Posted 11 Sep 2024
Marginal, and no continental breakfast of any kind
Comment from Hotel Management
12 Sep 2024 by Hotel Manager, Hotel Management
Dear Kerry,Thank you for your feedback. We are sorry to hear about the breakfast experience. We aim to provide a pleasant stay and will consider your comments to enhance our offerings in the future. We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Sep 2024
Not very nice.
Comment from Hotel Management
5 Sep 2024 by Hotel Manager , Hotel Management
Dear Randall,We apologize for not meeting your expectations during your stay. Your feedback is valuable to us, and we'll use it to make improvements. If you have specific concerns, please let us know so we can address them. Thank you for sharing your experience.Sincerely, Hotel Manager
by A verified traveler
Unsafe area?
Posted 9 Aug 2024 on HotelsFront door was locked at all times and the clerk was behind some kind of protective wall I’ve never seen before. Was this area that dangerous and if so why would you recommend it. Room smelled also.
Comment from Hotel Management
10 Aug 2024 by Hotel Manager, Hotel Management
Dear Sandy,Thank you for your feedback. I’m sorry to hear about your concerns regarding the front door and protective wall. These measures are in place for security and safety, but I understand they may have been unsettling. We will review these protocols and address the room odour issue. We appreciate your input and hope to provide a more comfortable experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Aug 2024
Comment from Hotel Management
4 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your stay and the three-star rating. From an improvement point of view, we look for specific comments about what you liked and not. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 24 Jul 2024
Smelled horrible in my room and all through the hotel. People yelling at night, bed was a brick, internet cut out constantly, paper thin towels, don’t recommend
Comment from Hotel Management
25 Jul 2024 by Hotel Manager, Hotel Management
Dear Guest,Sorry to hear about your experience. It sounds like there were multiple issues that affected your stay. Your feedback is valuable, and we’ll make sure to address these concerns with the management to improve future experiences.Sincerely, Hotel Manager
by A verified traveler
No complaints.
Posted 14 Jul 2024 on HotelsNo complaints.
Comment from Hotel Management
15 Jul 2024 by Hotel Manager, Hotel Management
Dear JOANN,Thank you for your perfect rating! We're delighted to hear that you had a flawless experience during your stay. We look forward to hosting you again for another wonderful stay.Sincerely, Hotel Manager
by A verified traveler
Posted 14 Jul 2024
There was no check in!!!
I chose the option to pay at the hotel, but expedia went ahead and charged me. When i got to the hotel they wanted another deposit. Which i did not have. Also told that my reservation was for the next night. When i tried to cancel it, expedia informed me that home town in located in soddy daisy tn. And they dont do refunds so i am out the room fee
Comment from Hotel Management
15 Jul 2024 by Hotel Manager, Hotel Management
Dear Belinda,We apologize for the inconvenience and confusion you experienced with your reservation. This is certainly not the experience we want for our guests. If there's anything we can assist with from our end, please let us know. We appreciate your understanding and hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 7 Jul 2024
Staff was correct, but not friendly
Comment from Hotel Management
10 Jul 2024 by Andy, Hotel Management
Sorry for the inconvenience we look forward to provide better service in the future. thank you for staying with us Thank you
