Ratings based on 138 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
by A verified traveler
Posted 1 Dec 2024
Answered all expectations. Activities well organized with amazing experiences. I recommend the log cabin with sauna for unforgettable times.
by A verified traveler
Posted 1 Dec 2024
by A verified traveler
Posted 23 Nov 2024
The property was nice and the staff was helpful however the language was a barrier can sometimes be a slight barrier but nevertheless the staff was very kind. The location is beautiful and very serene. The food is a real high point-we had a half board and both the breakfast and dinner were wonderful!! Really loved the food
The only downside was that We were also told all the amenities were in our room for example cutlery and basics like shower gel however that was not the case for our room. Even the activities that we booked, we had to remind the team. Transportation to this hotel is a bit tricky in the winter, especially if you’re travelling by bus. We also had booked a private transfer to the airport however to our surprise when we got to the cab it was a minivan shared between 8-10 other people.
Rest it was a great trip!
by A verified traveler
Posted 23 Nov 2024
Amazing stay, we loved every minute. Food was so tasty and the staff were very helpful. We packed in as many activities as possible - Frank was great and super knowledgeable about the area.
by A verified traveler
Posted 31 Mar 2024
Absolutely amazing experience, all-around. The lodging, the food, the activities, the staff, the views, etc.
by A verified traveler
Beautiful hotel in a beautiful setting!
Posted 11 Feb 2024 on HotelsReally lovely place to stay, out in the wilds. There are lots of activities arranged by the hotel (at a price!) so you really don't have to go anywhere else. The hotel is beautifully decorated inside with a permanent Christmas theme (maybe not in the summer months?) The kitchen and dining room staff were excellent - so friendly, efficient, cheerful and helpful. My one criticism is that the reception staff did not help us take our luggage to our cabin and gave us poor directions as to how to find it in the snow and the cold and with the sun almost down. We had to drag heavy sledges full of suitcases ourselves and weren't sure exactly where to go. Paying so much per night for our stay, I would have expected our bags to have been taken for us. Also, our cabins were almost the furthest away possible from the main hotel building and, as a slightly older guest with some health issues (I can't walk very quickly and have some breathing issues), I would have preferred to be a bit nearer. I shall know to ask for a cabin nearer to reception next time, though the hotel says they can't guarantee a particular cabin when requests are sent beforehand. On that, the pre-stay help was also very good. The activities coordinators answered my many questions very patiently. My final comment is the activities are expensive compared to other providers in the area, but the guys who lead them are exceptional, particularly Pablo and Sara on the snowmobile reindeer farm trip.
by A verified traveler
Posted 21 Dec 2023
I love everything about it! Staff were very friendly and accommodating. Got own sauna in our igloo cabin. It was just perfect coz aurora came out when we were there. Food was good We availed the half board and it was convenient so you don't need to go out.
by A verified traveler
Posted 13 Dec 2023
by A verified traveler
Winter Wonderland - can't be beat!
Posted 4 Dec 2023 on HotelsProbably the best hotel / resort I've ever stayed in. We splurged for the Igloo and saw the Northern lights through the glass ceiling on our second night. Food was outstanding, especially considering it was a buffet, but you'd never know it. Staff were all incredible, super friendly, helpful and just some of the kindest people I've met. Will absolutely be back!
