Ratings based on 77 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Aug 2024
The setting is most charming with incredible mountain scenery. The complex is compact allowing a short walk to any of the amenities. The staff at the restaurants are very friendly and attentive. Would definitely go back and will recommend to family and friends.
by A verified traveler
Posted 8 Aug 2024
Not friendly, never asked if everything ok, poor cleaning, rooms in bad condition, only one ice machine for entire building, and also out of service. No bike parking. The personal running that Resort does not know what is doing.
by A verified traveler
Posted 13 Feb 2024
My room number was 105, 1st floor in Alleghany Springs. The dishwasher needed to be reattached to the wall, the 2 screws were clearly sitting on the counter above, but this was not repaired before our stay. Each time opened, the DW jarred forward, ugh! The room was clean, & adequate for the 4 of us, realizing that sofa beds are never the most comfortable.
by A verified traveler
Posted 9 Feb 2024
by A verified traveler
Posted 8 Feb 2024
Comment from Hotel Management
11 Feb 2024 by Admin, Hotel Management
Thank you for your review. We look forward to hosting you again.
by A verified traveler
Posted 27 Jan 2024
We have stayed here numerous times. The units need some TLC (blinds broken, etc).
We requested 2 extra blankets and 2 extra pillows but despite talking to the front desk and the cleaning crew, we never received them. I asked for extra towels but they said they would charge extra for those. It’s very convenient for skiing so we like the location but the front desk staff are less than helpful and don’t act like they want to be there.
by A verified traveler
Majestic winter experience.
Posted 25 Jan 2024 on HotelsExcellent in all aspects, plenty of heat with the temperatures outside dropping to -1°F Fahrenheit on the morning of departure. The room had a beautiful fireplace.
by A verified traveler
Posted 7 Jan 2024
by A verified traveler
Posted 28 May 2023
I booked via Expedia and selected a studio with a balcony. Upon arrival I was put into a room w/o a balcony and smelled like something I can't even describe, not good. Went back to the office and they did put us in a new room.
We were also charged an additional $145.00 when checking in for maintenance, cleaning fee. It wasn't a security deposit as they informed us at checkout that it's on top of the room rate. This made no sense as it should have been listed as a separate charge within Expedia.
We were told to park within the Mountain Lodge parking area which is gated. The 2nd day upon arriving back at the property we were told this was ONLY for Mountain Lodge residents and we would be towed if we parked there. The attendant directed us to a tiny parking area behind the gated one which wasn't convenient for my handicapped wife.
Overall our time at the Allegheny Springs was ok. The heated pool and hot tubs were very nice. Let's just try and add the extra fee to the reservation process via all the locations that handle Allegheny Springs. Also, clearly articulating where to park will avoid unnecessary grief.
by A verified traveler
Posted 7 Jan 2023
First time in this area. Great, centrally located property with lots of restaurants, shops, slopes, in your backyard, even a Starbucks :). We were surprised to find a kitchenette loaded with coffee pot, utensils, tea kettle, plates/cups, refrigerator, microwave and beyond. All of this came in handy :). Appreciated the ease of check-in, pulled in dropped off our stuff and were able to immediately occupy our room and explore the area.
