Ratings based on 973 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 4 Nov 2024
The manager of this property is the RUDEST man I’ve ever talked to! I was in an accident going up to my reservation due to weather, called and Expedia called and asked for my money credited as this was no fault of my own. He called me lair and said it was my problem and I should be more responsible to plan for these things! What even is that?! Don’t recommend this place to anyone! It’s obviously not family friendly or run by honest good people. 0/10 stars if I could give 0 stars
Comment from Hotel Management
4 Nov 2024 by General Manager of The Mountain Chalet Snowmass, Hotel Management
Mekinzie, Thank you. I am sorry your perspective of our conversation is negative. And, as I proffered in September, I am sorry you were in an accident. I was not rude. I habitually use the magic words. I wouldn't impugn your character, and neither suggested nor inferred any discredit to your integrity. I did iterate strong support of trip insurance, echoing Expedia's position. Oddly, Expedia related you accepted their trip insurance offering recourse for unforeseen events - I am unsure why this was not a good remedy. I am sorry we did not find common ground in resolution. Thank you.
by A verified traveler
Posted 28 Oct 2024
Building itself is outdated, however it was VERY clean the water pressure on the shower was lovely, and staff were so accommodating!
We came for a hockey tournament, and they set aside a whole room for the kids to play shinny. (Which is very cool considering we've been almost kicked out of other hotels for this reason).
I also brought my dogs to the hotel and they allowed us to leave our dogs in the room, and let us know that they would just call us if there ever was a problem.
The breakfast is delicious, and they told us that if we stay again, they would be able to work out dinners as well! (For 25 people )
10/10 recommend!
Comment from Hotel Management
28 Oct 2024 by The Staff of The Mountain Chalet Snowmass, Hotel Management
Hanna, Thank you. So happy you enjoyed yourselves. We look forward to welcoming you back to the Mountain Chalet Snowmass soon.
by A verified traveler
Posted 19 Oct 2024
Parking experience is pathetic
Comment from Hotel Management
19 Oct 2024 by The Staff of The Mountain Chalet Snowmass, Hotel Management
Sriram, Thank you. I am sorry this element of your stay was so disappointing. We do offer two parking options; our heated garage at a reasonable nightly fee, or free parking in the Town's surface lots just a 3 minute walk away. We prefer parking lots a little away from the hotel and the slope so we can all best enjoy the views and wonderful setting. Thank you.
by A verified traveler
Posted 16 Oct 2024
Clean property, nice staff.
by A verified traveler
Posted 16 Oct 2024
by A verified traveler
Posted 14 Oct 2024
The breakfast is absolutely amazing and the kind service of the people that work at the restaurant! 10/10 lovely food
by A verified traveler
Posted 13 Oct 2024
by A verified traveler
Posted 11 Oct 2024
This property was very dirty, Some of the lights weren't working. The bathroom was dirty. Not somewhere I would have people stay again.
