Ratings based on 812 Verified Reviews
4.5 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Sep 2024
Das Hotel und das Konzept für digitale Betreuung Bein Ein- und Auschecken finde ich sehr gut. Die Lage ist super - in der Nähe von Zentrum. Der Parkplatz ist groß und kostenlos.
Ich finde Dieter für Auschecken sehr früh- 11 wäre optimal.
Comment from Hotel Management
3 Sep 2024 by Hotel Sønderborg Kaserne, Hotel Management
Dear Yana D.,Thank you for your review and the 4 out of 5 rating! We’re glad to hear that you appreciated our digital check-in and check-out process, as well as our convenient location near the city center. It’s also great to know that you found our large, free parking area to be a plus.We’ve noted your feedback regarding the check-out time and appreciate your suggestion. We’ll certainly take it into consideration as we strive to improve our guests' experiences.We hope to welcome you back to Hotel Sønderborg Kaserne on your next visit to Sønderborg!Best regards,Hotel Sønderborg Kaserne
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
1 Sep 2024 by Hotel Sønderborg Kaserne, Hotel Management
Dear Yana D.,Thank you for your review and the 4 out of 5 rating! We’re happy to hear that you enjoyed your stay at Hotel Sønderborg Kaserne. Your feedback is valuable to us, and we’re glad that overall, your experience was a positive one.If there’s anything we could do to make your next visit even better, we’d love to hear your thoughts. We always aim to improve and make our guests' stays as enjoyable as possible.We hope to have the pleasure of welcoming you back to Sønderborg in the future!Best regards,Hotel Sønderborg Kaserne
by A verified traveler
Posted 23 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by Hotel Sønderborg Kaserne, Hotel Management
Kære Frank,Tusind tak for din fantastiske anmeldelse! Vi er utroligt glade for, at du havde en perfekt oplevelse hos os. Det betyder meget for os at vide, at vi har opfyldt dine forventninger.Vi ser frem til at byde dig velkommen tilbage til Hotel Sønderborg Kaserne i fremtiden!Bedste hilsner,Hotel Sønderborg Kaserne
by A verified traveler
Posted 20 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by Hotel Sønderborg Kaserne, Hotel Management
Dear Helle,Thank you for your positive review! We’re glad to hear that you had an enjoyable stay at Hotel Sønderborg Kaserne. Your feedback is greatly appreciated, and it’s wonderful to know that you had a good experience with us.If there’s anything specific that you think could have made your stay even better, we would love to hear your thoughts. We’re always looking for ways to improve and ensure that our guests have the best possible experience.We hope to welcome you back in the near future!Best regards,Hotel Sønderborg Kaserne
by A verified traveler
Posted 20 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Hotel Østersø, Hotel Management
Dear Bjarne,Thank you for your positive rating of 8 out of 10! We’re delighted to hear that you had a good experience at Hotel Østersø. Your feedback is greatly appreciated, and we’re glad that we could contribute to a pleasant stay.If you have any suggestions or comments on how we could improve even further, we’d love to hear them. We look forward to the possibility of welcoming you back in the future!Best regards,Hotel Østersø
by A verified traveler
Posted 17 Aug 2024
Comment from Hotel Management
19 Aug 2024 by Hotel Sønderborg Kaserne, Hotel Management
Dear Hammadi,Thank you for taking the time to leave a review. We appreciate your feedback and are sorry to hear that your experience at Hotel Sønderborg Kaserne was not entirely satisfactory.We always strive to provide the best possible experience for our guests, and your input helps us identify areas where we can improve. If there are specific aspects of your stay that could have been better, we would love to hear more about it so we can work on making improvements.Thank you again for staying with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best regards,Hotel Sønderborg Kaserne
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Hotel Sønderborg Kaserne, Hotel Management
Dear Kazimierz,Thank you for your review and for choosing to stay at Hotel Sønderborg Kaserne. We're pleased to hear that you had a positive experience with us, and we appreciate your rating of 8 out of 10.Your feedback is important to us, and we're glad that we were able to meet your expectations during your stay. If there are any particular aspects of your experience that stood out or areas where you think we could improve, we would love to hear more about it.We hope to have the pleasure of welcoming you back in the future.Best regards,Hotel Sønderborg Kaserne
by A verified traveler
Great to be back.
Posted 12 Aug 2024 on HotelsFine stay. As a soldier I lived in this barracks-turned-into-hotel location. Great memories. Everything worker fine concerning check-in/out process. Room clean and sufficiently equipped.
Comment from Hotel Management
12 Aug 2024 by Hotel Sønderborg Kaserne, Hotel Management
Dear Flemming,Thank you for your kind 8 out of 10 rating and for sharing your experience with us. We're delighted to hear that you enjoyed your stay and that it brought back great memories from your time as a soldier at this very location. It’s always special to welcome guests who have a personal connection to the history of our hotel.We’re pleased that you found the check-in/out process smooth and the room clean and well-equipped. If there’s anything more we can do to make your next stay even better, we’d love to hear your suggestions.We look forward to welcoming you back again in the future!Best regards,Hotel Sønderborg Kaserne
by A verified traveler
Nice weekend at Kasserneb
Posted 12 Aug 2024 on HotelsNice room
To many mails'n messages
Very good breakfast
Comment from Hotel Management
12 Aug 2024 by Hotel Sønderborg Kaserne, Hotel Management
Dear Allan,Thank you for your review and for choosing Hotel Sønderborg Kaserne for your weekend stay. We’re pleased to hear that you enjoyed your room and found our breakfast to be very good.Regarding the number of emails and messages, we understand it might have felt like a lot, especially since you booked on short notice. This meant that you received several communications that would normally be spread out over time. Additionally, since you booked through a third party like Hotels.com, they also send their own emails.We appreciate your feedback and would love to hear which emails from our side you found unnecessary, as we always aim to improve the experience for our guests.Thank you again for your feedback, and we hope to welcome you back for another nice stay in the future.Best regards,Hotel Sønderborg Kaserne
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
12 Aug 2024 by Hotel Sønderborg Kaserne, Hotel Management
Dear Jens Erik,Thank you for your excellent 8 out of 10 rating! We appreciate you taking the time to share your feedback with us.We’re glad to hear that you had a pleasant stay at Hotel Sønderborg Kaserne. If there’s anything specific you particularly enjoyed or any suggestions you might have for improvement, we’d love to hear them. Your input is valuable as we continue to strive for excellence.We hope to have the pleasure of welcoming you back on your next visit to Sønderborg!Best regards,Hotel Sønderborg Kaserne
