Ratings based on 983 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Rancho Cucamonga
Posted 1 Jan 2025
This was a great place to stay if you’re exploring the coast and just want a clean room for the night. The room was neat and clean and the bed was very comfortable. The staff was friendly. The free coffee bar downstairs was a nice bonus. Food at the restaurant was overpriced for what you get. I had chicken strips and they were like $12 for 3 strips with no side. They weren’t very good either. The casino was fun but we lost power while we were there so all the machines had to reset. Good place for a clean nights rest on the road.
Comment from Hotel Management
1 Jan 2025 by Dean V, Hotel Management
Thank you for taking the time to share your experience with us! We’re thrilled to hear that you enjoyed the cleanliness of your room, the comfort of the bed, and our friendly staff. It's also great to know that you appreciated the free coffee bar and had fun in the casino.We sincerely apologize for the inconvenience you experienced with the restaurant and the power outage during your visit. We strive to offer value and quality, so we’re sorry to hear that the meal didn't meet your expectations. We will certainly look into the pricing and quality to ensure it aligns with our guests' needs. Additionally, power outages can sometimes be unavoidable, but we understand how frustrating that can be, and we appreciate your understanding during that situation.We truly value your feedback and will continue working to enhance our guests' experience. We hope to welcome you back in the future for another great stay!Best regards,Howonquet Lodge
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
24 Dec 2024 by Howonquet Lodge Staff, Hotel Management
We're thrilled to hear you enjoyed your stay with us. Hope to see you again!
by A verified traveler
Posted 21 Dec 2024
Only stayed here one night but it was clean and they had fresh coffee. Enjoyed the room very much!
Comment from Hotel Management
21 Dec 2024 by Howonquet Lodge Front Desk, Hotel Management
Thank you for your kind words! We're thrilled to hear you enjoyed your stay, even if it was just for one night. It's great to know the cleanliness and fresh coffee made a positive impression. We hope to welcome you back for a longer visit next time!
by A verified traveler
Posted 16 Dec 2024
Cute little casino hotel
Comment from Hotel Management
16 Dec 2024 by Dean V, Hotel Management
Hello BenjaminThank you for your kind words! We’re thrilled you enjoyed your visit to our cozy casino hotel. Providing a welcoming and enjoyable experience is our top priority, and we’re glad you had a great time. We look forward to hosting you again soon!Thank youD ValeroFront Desk Supervisor
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Howonquet Lodge Front Desk, Hotel Management
Thank you for your kind review and for sharing your experience! We’re delighted you enjoyed your stay and look forward to welcoming you back soon.
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Dean V, Hotel Management
Hello JulieThank you for your feedback and for taking the time to rate your stay! We’re thrilled to hear that you had an overall positive experience. We always strive to provide the best service and amenities, and we would love to know if there’s anything we can do to improve and make your next visit a 5-star experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 12 Nov 2024
My favorite hotel in Smith River! Friendly staff, very clean rooms, quiet hallways, casino and food downstairs.
Comment from Hotel Management
13 Nov 2024 by Alicia M., Hotel Management
Jocelyne, we are so pleased to see you enjoyed your stay with us and we appreciate your review. Come back again soon!
by A verified traveler
Posted 9 Nov 2024
We stayed in the junior suite and the room was amazingly spacious and comfortable! The front desk staff were friendly and helpful. The only reason we didnt give this resort 5 stars were the staff in the casino and the restaurant. In the casino, the cashier was rude and unhelpful, refusing to issue us a players card because “that wasn’t her job” and we would have to wait for the other person to return, but she didn’t know when they’d be back. And then the restaurant, on day we had an amazing server with excellent service, and the second day our server overcharged, and when we went to question the ticket, she wasn’t “available” and no one was able to adjust it to be correct, so I ended up having to pay the extra.
Comment from Hotel Management
9 Nov 2024 by Howonquet Lodge Front Desk, Hotel Management
Thank you so much for staying with us and for your kind words about the junior suite and our front desk team! We’re delighted you enjoyed the comfort of your room, but we’re very sorry to hear about your experiences in the casino and restaurant. Your feedback is invaluable, and we’ll be addressing these concerns with our team to ensure a better experience for our guests in the future.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Howonquet Lodge Staff, Hotel Management
We're thrilled you enjoyed your stay with us!
by A verified traveler
Posted 27 Oct 2024
Great room. Bed was super comfortable. Room was very clean
Comment from Hotel Management
28 Oct 2024 by Howonquet Lodge Front Desk, Hotel Management
Thank you for the fantastic review! We're thrilled to hear you enjoyed the room and had a comfortable stay. It's great to know the bed and cleanliness met your expectations. We hope to welcome you back soon for another relaxing experience!
