Ratings based on 92 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kandern, DE
Posted 1 Jan 2019
Clean and friendly. Good place for grabbing sleep before an early flight out of Heathrow terminal 5. Had a fire alarm go off (it was New Year’s Eve so you can guess why it went off) but staff did a great job following procedures and clearing us to quickly get back to our rooms. Only complaint is while there are USB outlets near the beds, the only outlets were across the room which is a problem for those of us who sleep with CPAP machines.
by A verified traveler
Posted 29 Dec 2018
It was a comfortable stay. I had a good nights rest which was all I needed prior to my flight the same day.
by A verified traveler
Posted 23 Oct 2018 on Hotels
Great for a quick pit stop before your flight the next day.
by A verified traveler from Melbourne
Airport hotel
Posted 10 Oct 2018Arriving very late after delays and hours of travelling it would have been nice to be greeted by a friendly person rather than the sarcastic receptionist that we met! A polite question about where to park was greeted with a very surly sarcastic remark totally unneccessary!
Room was fine but the bathroom was not great - there appeared to be a blood smear on the door and the toilet seat was loose and moved around. Bath/shower leaked all over the floor !
by A verified traveler
Posted 9 Oct 2018
Absurd ten-pounds additional charge to check in before 2pm, even though rooms were cleaned and ready and available. Staff could not have been nicer, even offering to give a free coffee if we wanted to wait until 2pm, but they could not override the system. Wifi was also not free, which is crazy in this day and age. Everything else was fine and good value for money.
by A verified traveler
Posted 3 Oct 2018
Painful to get there from Heathrow and back. took almost two hours as there was no bus. Had to take a cab and pay 25 GBP.
by A verified traveler
Basic
Posted 20 Sep 2018 on HotelsVery clean and basic.
by A verified traveler
Posted 13 Sep 2018 on Hotels
Very helpful staff.
by A verified traveler
Very disappointed sorry I booked here.
Posted 13 Sep 2018Too far from airport to be described as T5 . Dead bug in room.
by A verified traveler
Good for overnight stay
Posted 10 Sep 2018 on HotelsRoom is clean, comfortable bed, very basic, good for overnight stay, no room service, no phone in the room, poor wi fi , all services are contracted to outsider, if you have an issue you have to call each one.
