Ratings based on 343 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Alexandria
Posted 26 Dec 2024
A welcoming environment, even arriving at midnite. Dining was still available and the staff was very pleasant.
Comment from Hotel Management
28 Dec 2024 by Anuradha Ubeysinghe , Hotel Management
Dear Theodore, Thank you for your feedback and for giving us 5/5! We are glad to see that your stay with us was a good one and we really hope to see you again at Moxy Slough! It was our pleasure to assist you during your stay :) Kind regards, Anuradha Ubeysinghe Front desk team leader
by A verified traveler
Posted 22 Dec 2024
The friendliness of the staff was what made this stay great
Comment from Hotel Management
22 Dec 2024 by Anuradha Ubeysinghe , Hotel Management
Dear Nicola, Thank your your feedback and for giving us 5/5! We are glad to see that your stay with us was a good one and we really hope to see you again at Moxy Slough. It was our pleasure to assist you during your stay :) Kind regards, Anuradha Ubeysinghe Front desk team leader
by A verified traveler
Posted 19 Dec 2024
👍
Comment from Hotel Management
19 Dec 2024 by Georgiana , Hotel Management
Dear Nanakjit, Thank you so much for the 5/5 rating. We are happy to know that you enjoyed your stay with us.We'll take this as a sign that we will have the pleasure to accommodate you again soon!Take care!Georgiana NastacFront office team leader
by A verified traveler
Posted 14 Dec 2024
I like the design. It the hotel is not worth the hype aside from just being in the city where you can’t even park near which is dangerous if you have kids and seeing there late.
Comment from Hotel Management
15 Dec 2024 by Christian Cabasa - Guest Services Supervisor, Hotel Management
Hi Doyinsola, Thank you so much for #PlayingOn with us #AtTheMoxy Slough. I am sorry if you did not find the stay worth the hype from what you expected - we understand that our select Marriott hotels are not for everyone. If you are next near the area, I do recommend trying out our sister brand property - the Residence Inn Slough. We offer studio-spaced living with your own kitchenettes and many more amenities. Once again, we thank you for your time in sharing with us your feedback, and we do hope to see you again in the near future! Kind regards, Christian CabasaGuest Services SupervisorMoxy Slough
by A verified traveler
Posted 12 Dec 2024
The bathroom is very small, which makes no sense since the room itself is pretty big. The sink is tiny and the faucet was positioned so poorly that getting water everywhere was inevitable. I was constantly banging my limbs into the shower walls, which shouldn't happen since I'm a normal-sized person, so I can't even imagine what it's like for taller or bigger people. Death by a thousand paper cuts. The minor annoyances were just too much every single day. The staff is really nice though and there are very good options for food right around the hotel. I would not stay here again.
Comment from Hotel Management
14 Dec 2024 by Christian Cabasa - Guest Services Supervisor, Hotel Management
Hi Janvee, Thank you for #PlayingOn with us #AtTheMoxy Slough! I am sorry if the stay was not what you expected. We do take on our feedback and reviews seriously as we would like to reflect and seek for ways we can improve on. Therefore, we truly appreciate your time in letting us know how your stay was. We will ensure that this feedback gets transferred to our property managers to reflect on how we can avoid these issues from recurring in the future. Kind regards, Christian CabasaGuest Services Supervisor Moxy Slough
by A verified traveler
Posted 8 Dec 2024
I had a wonderful experience at Moxy Slough. I had never stayed at a Moxy hotel before but from now on I'll definitely consider it again. Great customer service, comfy and sparkling clean rooms. Definitely recommended!
Comment from Hotel Management
8 Dec 2024 by Georgiana , Hotel Management
Dear Anna Luiza, I am so happy to hear that you enjoyed your stay, it has been lovely having you around as well!We would love to see you again soon!Until next time, Georgiana NastacFront office team leader
by A verified traveler
Posted 6 Dec 2024
The hotel itself was good, very clean and the staff were. I didn't spend long there but it was fine.
Comment from Hotel Management
7 Dec 2024 by Anuradha Ubeysinghe , Hotel Management
Dear Euan, Thank you for your feedback and for giving us 4/5! We are glad to see that your stay with us was a good one and we really hope to see you again at Moxy Slough. It was our pleasure to assist you during your stay :) Kind regards, Anuradha Ubeysinghe Front desk team leader
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Georgiana Nastac / Front office team leader, Hotel Management
Dear Mei King, Thank you for the 4/5 rating. we hope we will have the pleasure to accommodate you again soon!Until next time!
by A verified traveler
Posted 2 Dec 2024
Staff are great, free breakfast and drinks are great.
Comment from Hotel Management
3 Dec 2024 by Brici Sebastiao - Guest Services Manager, Hotel Management
Thank you for the kind words Man Yee! We are thrilled to hear you enjoyed the staff support and the complimentary breakfast and drinks. We appreciate your feedback! Brici Sebastiao - Guest Services Manager
by A verified traveler
Posted 1 Dec 2024
The area was very nice, lot of food places nearby as well as shops. There was a shopping centre and high street nearby which was very convenient. The overall experience at Moxy was good but when trying to order room service, we did not have a great experience at all. I ordered and was going to go down to collect due to the time, it was very convenient that it’s 24/7 for click and collect but the staff and service was poor. I went up and down multiple times due to the staff not knowing what they were doing and due to there not being enough stock. They were not even aware of what I had ordered and couldn’t find it in their own menu. I was already feeling poorly and needed food in my system, I ordered at roughly 12:50am and was told that the food was ready to collect at 1:01am, when I went down the staff member was very hostile and rude immediately. She began to tell me the food isn’t ready as it is night time but hadn’t even asked for my order number.
Comment from Hotel Management
1 Dec 2024 by Christian Cabasa - Guest Services Supervisor, Hotel Management
Hi Rizwana, Thank you so much for #PlayingOn with us #AtTheMoxy Slough! I am so sorry to hear that your experience with the click and collect was not the best from what you explained. Delivering the best service is our number one priority for our guests, and I apologise if this was not how you felt upon writing this review. I will ensure that our night team is aware of this review to reflect on what we fell short in; to action and improve our services. Therefore, I would like to thank you on letting us know about this. We truly thank you for taking the time to leave us this review, and we do hope that you will give us another chance in the near future to turn that 3/5 score to a 5/5! Kind regards, Christian CabasaGuest Services Supervisor
