Ratings based on 953 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
My reservation was paid upfront through Expedia but the hotel insisted on charging me again anyway. They basically put the issue on to me to resolve a problem between Expedia and themselves. I’m now out of pocket and chasing a query I had no responsibility for. Just a poor service with very little ownership or acceptance on their part. Pool was also closed with no apology offered.
Comment from Hotel Management
15 Dec 2024 by Elizabeth Crozier, Hotel Management
Dear Daniel,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay, which led to a less-than-perfect experience. We understand how frustrating this situation must have been and are truly sorry for not meeting your expectations.Please rest assured that we’ve addressed the issue with Expedia, and the refund has been processed. You should receive it within 5–7 business days. We are also taking steps to ensure better communication and service in the future to prevent such occurrences.We value your feedback and hope to have the opportunity to welcome you back and provide a much-improved experience. If there’s anything further we can assist you with, please don’t hesitate to let us know.Best regards, Elizabeth Crozier Assistant Front Office Manager
by A verified traveler from Auckland
Posted 24 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Elizabeth Crozier, Hotel Management
Dear Edward,Thank you so much for the fantastic 5/5 rating! We're thrilled to hear you had such a great experience with us. Your feedback means the world to our team, and we can’t wait to welcome you back for another amazing stay!
by A verified traveler
Posted 23 Nov 2024
The rooms were clean. Excellent customer service. Shuttle to the airport. Overall very good experience.
Comment from Hotel Management
26 Nov 2024 by Elizabeth Crozier, Hotel Management
Dear Denise,Thank you for your kind words! We're delighted to hear you enjoyed the clean rooms, excellent customer service, and the convenience of our airport shuttle. It’s wonderful to know you had a very good overall experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 23 Nov 2024
Unfortunately we had no electricity so were unable to have a shower/coffee etc in the morning. We were due in the airport at 5.30 am so it as most inconvenient. The staff were most apologetic and did make us a coffee once requested
Comment from Hotel Management
26 Nov 2024 by Elizabeth Crozier, Hotel Management
Dear Christine,Thank you for sharing your experience. We're sorry to hear about the inconvenience caused by the electricity issue, especially with such an early start to your day. We understand how frustrating that must have been and appreciate your patience. It’s great to hear our staff were apologetic and assisted with a coffee, but we’ll be reviewing this situation to ensure better preparedness in the future. We hope to have the opportunity to provide you with a smoother stay next time. Safe travels!
by A verified traveler
Posted 18 Nov 2024
Just very nice, cheap shuttle to the airport. Good value for money.
Staff in reception, restaurant and bar were very helpful 👍
Comment from Hotel Management
20 Nov 2024 by Linda, Hotel Management
Thank you for your kind words! We’re thrilled to hear that you found your stay enjoyable and appreciated the value for money. It’s wonderful to know that our helpful team in reception, restaurant, and bar made a positive impression during your visit.We hope to have the pleasure of welcoming you back soon for another seamless and comfortable stay!Best regards,Linda BeneFront Office Manager
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Linda, Hotel Management
Thank you for the great review.We are looking forward to welcoming you back soon.Kind regards,Linda BeneFront Office Manager
by A verified traveler
Posted 12 Nov 2024
Perfect for a pre-trip stop over
Comment from Hotel Management
13 Nov 2024 by Linda, Hotel Management
Thank you for the great review.We are looking forward to welcoming you back soon.Kind regards,Linda BEneFront Office manager
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Linda, Hotel Management
Thank you for your feedback.We are looking forward to welcoming you back soon.Kind regards,Linda BeneFront Office Manager
by A verified traveler
Posted 8 Nov 2024
They open the spa/pool too late and close it too soon.
Comment from Hotel Management
11 Nov 2024 by Linda, Hotel Management
Thank you for your feedback.We are looking forward to welcoming you back soon.Kind regards,LInda BeneFront Office Manager
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Linda, Hotel Management
Thank you for the great review.We are looking forward to welcoming you back soon.Kind regards,Linda BeneFront Office Manager
