Ratings based on 50 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Area around hotel wasn’t the most welcoming but never felt unsafe. The room was perfect, very clean and modern. Only a few minute walk to central square and old bazaar. I would come back.
Comment from Hotel Management
18 Nov 2024 by Astera, Hotel Management
Thank you for the kind words. We are happy that you enjoyed your stay here with us, hope we will see you again. Sincerely yours, Astera Apart Hotel
by A verified traveler
Posted 6 Nov 2023
Great experience, the rooms are comfortable and new, also very helpful staff.
by A verified traveler
Asteria check in
Posted 9 Aug 2023 on HotelsThe check-in was terrible. Even after notifying them as requested for our check in time no one was there to check us in
They had a buzzer on the outside of the door that did not work. I had to activate my EU Sim card in order to call the number that was listed outside of reception. After calling 7 times someone finally came down and checked us in. It cost us over €40 in roaming charges because of this.
Comment from Hotel Management
10 Aug 2023 by Astera team, Hotel Management
Dear Mr.Wiliam ElmsWe apologize for the inconvenience, there are 2 calls from you in our phone register . Unfortunately, our staff was in one of the rooms helping another guest check in, so no one was there for more than 3 minutes.In any case, we are really sorry for the inconvenienceWith respect,Astera Apart Hotel
by A verified traveler from HUNTSVILLE
Posted 28 Oct 2022
The room really looks like the nice, professional photos. Very nice room, with a little balcony (with a screen door and a glass door). Nice bathroom and comfortable bed. Key card to get in and out of the building. Very close to the train and bus terminal and a mall that includes a grocery store. Easy walk to the center of town and the old town.
Comment from Hotel Management
28 Oct 2022 by Astera team, Hotel Management
Dear Susan Martin,Thank you for the kind words.We are happy that you enjoyed your stay here with us,hope we will see you againSincerely yours,Astera Apart Hotel
by A verified traveler
Posted 20 Aug 2022
Everything was great ,just two remarks: usb charges in the room would have been very useful and a coffee and tea facilities…there was a kettle but nothing else…
Comment from Hotel Management
20 Aug 2022 by Astera team, Hotel Management
Dear Elizabeth,Thank you ,we appreciate your remarks.Hope we will see you againSincerely ,
by A verified traveler
Posted 1 Aug 2022
Aircon was set at a temperature of 25 degrees and the room was too stuffy, towels had hair on them, will not book again, the hotel is close to everything such as east gate mall and vero centre and train station but will not be booking there again. When we asked for a change in the temperature the manager told us that 25 degrees was good for our room, so we couldnt conteol the temperature from our room, when you open the window the aircon automatically turns off, not good when staying in the middle of summer and trying to stay cool
Comment from Hotel Management
1 Aug 2022 by Astera Team , Hotel Management
Dear Mr. Mikail, we are really sorry for your experience. Your complaint was that there were not enough soaps in the room, for which we immediately responded and it was delivered to you. Also you only discussed with the manager for the soaps and not for the temperature we will provide the message with the manager in the reply for evidence. For the air-conditioner you had it too high to 25 degrees and maybe that temperature was not appropriate for you, but you had to lower the temperature on the fancoler and get colder air in the room. Regarding the towels as you mentioned that had hair is impossible, because due to covid 19 everything is treated separately and specially.
Thank you for your review
Astera Team
by A verified traveler
2days staying with family
Posted 12 Jul 2022 on HotelsVery nice premises, friendly staff, good Internet connection
Comment from Hotel Management
24 Jul 2022 by Astera Team, Hotel Management
Thank you for your wonderful review,we do appreciate it. It was our pleasure having you as our guest. Have a nice evening and thanks once again. Astera Apart Hotel Team.
by A verified traveler
Posted 18 Dec 2021 on Hotels
Comment from Hotel Management
18 May 2022 by Astera team, Hotel Management
Thank you for your wonderful review,we do appreciate it. It was our pleasure having you as our guest. Have a nice evening and thanks once again.
Astera Apart Hotel Team.
by A verified traveler
Posted 31 Aug 2021 on Hotels
Comment from Hotel Management
31 Aug 2021 by Aleksandar Angelkovski, Hotel Management
Dear Shino,
Thank you for your wonderful review,we do appreciate it.
It was our pleasure having you as our guest.
Have a nice evening and thanks once again.
Astera Apart Hotel Team.
by A verified traveler
Posted 7 Aug 2021 on Hotels
Comment from Hotel Management
7 Aug 2021 by Aleksandar Angelkovski, Hotel Management
Dear guest,
Thank you for taking a time and give us this wonderful
review .We do appreciate it.
Have a nice evening.
Astera Apart Hotel.
