Ratings based on 738 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Really clean and super friendly staff.
Comment from Hotel Management
18 Nov 2024 by Caz, Hotel Management
Thank you for your feedback, we are pleased you enjoyed your stay with us
by A verified traveler
Posted 3 Nov 2024
I won’t stay at this hotel on a Saturday again. The live entertainment was spoilt by two drunken couples causing a nuisance, other guests complained and left the bar area. They were still served alcohol even when their behaviour was unacceptable and I don’t appreciate being near someone vaping in a bar area, we drank up and left
Comment from Hotel Management
4 Nov 2024 by Caz, Hotel Management
Thank you for your feedback, I am sorry for the disturbance you experienced in our bar area, your comments have been passed t the Hotels Management team for review.
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Caz, Hotel Management
Thank you for your feedback, we hope you enjoyed your stay with us.
by A verified traveler
Posted 19 Sep 2024
A nice place to stay. Breakfast was great with plenty to choose from for all tastes. On the second morning the staff were a bit slow asking us if we wanted tea, coffee or toast and as a result our cooked food was half eaten before it arrived. Apart from that, a pleasant stay.
by A verified traveler
Posted 3 Sep 2024
I liked the area and town
Comment from Hotel Management
4 Sep 2024 by Caz, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 23 Aug 2024
The hotel was lovely and the facilities were great with indoor pool, jacuzzi etc , for my 13 yr old but hotel wasnt busy and there just seemed to be a lack of staff.
Comment from Hotel Management
26 Aug 2024 by Lauren, Hotel Management
Thank you for your feedback
by A verified traveler
Misleading Photos provided by hotels.com
Posted 22 Aug 2024 on HotelsThis was advertised as a 4 star hotel, the photos on Hotels.com were completely in accurate. The room was old, hand marks on the walls, bathroom unclean and water staining on the ceiling. The gentleman at reception advised us that this happens often with Expedia guests being unhappy as the rooms do not meet expectations and are not reflective of the pictures provided. He was very helpful by moving us to a slightly better room (no handprints on the walls) but still well below a 4 star standard.
Comment from Hotel Management
23 Aug 2024 by Caz, Hotel Management
Thank you for your feedback, I am sorry that you were disappointed in your stay with us and apologise for the standard of your room. We are working hard to improve the facilities since undergoing new management and a bedroom refurbishment program is under way.
by A verified traveler
Posted 22 Aug 2024
Situated next to canal lovely views, nice room
Comment from Hotel Management
22 Aug 2024 by Caz, Hotel Management
Thank you for your feedback, we are pleased you enjoyed your stay with us.
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by Caz, Hotel Management
Thank you for your feedback
by A verified traveler
Very tired hotel
Posted 20 Aug 2024 on HotelsComment from Hotel Management
20 Aug 2024 by Caz, Hotel Management
Thank you for your feedback, I am sorry you were disappointed in your stay with us. We are working hard to refresh and update the property since a change of Management earlier this year.
