Ratings based on 68 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great
Posted 24 May 2024 on HotelsEverything was great. Thank you for hotel staff.
by A verified traveler
Posted 3 Apr 2024
Ben esimle cok sevdik muhit ve guleryuzlu otel personeli cok memnun kaldik tavsiye ederim
Comment from Hotel Management
21 May 2024 by halkla ilişkiler birimi, Hotel Management
Merhabalar Hidayet Bey;Güzel yorumlarınız için teşekkür ederiz. Sizleri tekrar aramızda görmekten mutluluk duyarız.
by A verified traveler
Posted 2 Aug 2023
Night shift staff are rude and intimidating
Comment from Hotel Management
14 Aug 2023 by halkla ilişkiler birimi, Hotel Management
We could not understand why you think so and we are sorry. Hope to see you again
by A verified traveler
Posted 4 Sep 2022
Fantastic staff. Very helpful. The wash basin was clogged with dirt. Otherwise the room and bathroom were very clean. Nice breakfast buffet with a wide selection of items. Parking was easy and the interior design of the hotel looked quite upscale.
Comment from Hotel Management
13 Sep 2022 by ön büro, Hotel Management
THANK YOU MASTER, HOPE TO SEE YOU AGAIN
by A verified traveler
Posted 18 May 2022 on Hotels
Fantastic hotel.Great staff.
Comment from Hotel Management
13 Jun 2022 by ön büro, Hotel Management
thank you sir
We will be happy to see you again with us
by A verified traveler
Posted 27 Jul 2021 on Hotels
Comment from Hotel Management
30 Aug 2021 by HALKLA İLİŞKİLER, Hotel Management
teşekkür ederiz Zafer bey;
sizleri tekrar aramızdan görmekten mutluluk duyarız
by A verified traveler
Never take room 418
Posted 19 Aug 2020 on HotelsThe hotel seems to be fair. We stayed 3 nights. The first 2 nights were very difficult due to the gutter smell from the bathroom. We had to keeps the all the foors open to minimise the smell. Don't know why were given this room. It was room no 418. Remember if they give you this room, never take it.
However, it was the third night when we were given another room which was better with no smell.
Other than that everything was good. Breakfast was very good. Good parking options. Good location. Good staff.
Comment from Hotel Management
24 Aug 2020 by misafir ilişkiler, Hotel Management
hello sir
First of all, thank you for choosing our hotel and staying as a family. We think that the odor in the room you specified is caused by a problem with the city grid due to seasonal reasons. Otherwise, if there was a problem, we would have had this problem throughout the hotel. When you informed the reception about this situation, our friends took care of you and helped you immediately. We would be glad to host you again.
by A verified traveler
Posted 13 Feb 2020
The hotel is in the middle of the city and it is very clean however the staff are a little bit rude
Comment from Hotel Management
13 Feb 2020 by halkla ilişikiler, Hotel Management
hello,thank you for your comment. all our staff are educated and it is totally well-chocied.ıt is the first time we are blaimed as a rude. so if you explain about your situation,we can handle it.
by A verified traveler
Posted 26 Dec 2019 on Hotels
Staff very helpful and friendly
Comment from Hotel Management
29 Dec 2019 by Halkla İlişkiler, Hotel Management
teşekkür ederiz güzel yorumlarınız için
sizleri tekrar aramızda görmekten mutluluk duyarız
by A verified traveler
A HOTEL WITH Good building but very bad service
Posted 26 Aug 2019 on HotelsFor 2 nights I stayed in this hotel, I have to wake up more than two times every night with disturb sleep, the hotel has wedding party on those 2 nights with a lot of noises upto almost midnight besides that Aircondation will stop automatically every 15 minutes, so if you open the window as suggested by owner you cannot sleep due to the noise, and if close it and operated the Aircondation it will stop automatically by central control from reception, Really this was the worst 2 nights I spent in a hotel in Turkey, what is the use of good building in a bad service, By the way Donot book family room, it has strange 2 rooms inside each other one with air conditioning and without which you cannot open window as it will stop the air conditioning in the 1st by a sensor, which means you will put your children in a room with no fresh air and no air conditioner
Comment from Hotel Management
29 Aug 2019 by Mehmet, Hotel Management
Dear Sir,
As you know, your reservation was for 2 twin rooms. On your request we changed your rooms for a family room without extra charge. When we saw that you were not happy with your room, we again changed your room for one double and one twin rooms ( without extra charge) . Our air conditioners can be adjusted up to 19 degrees for cooling. As all air conditioners, it stops blowing when your room temperature reaches to the degree you set. And then it automatically starts blowing again when your room gets warmer. We tried to explain this to you but maybe you thought that the air conditioner was turned off by us.
We were happy for hosting you in our hotel but we felt ad when we read your comment. We are sorry for inconvenience.
