Ratings based on 790 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Beautiful environment and kind staff
Comment from Hotel Management
5 Nov 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Mr Cheong,Thank you very much for this kind review.We are delighted to hear that you appreciated the serene ambiance and the professionalism of our staff, which are the pillars of our service culture. Your acknowledgment of the cleanliness of your room and the overall condition of our hotel reaffirms our commitment to providing an exceptional room experience. It’s gratifying to know that our team's dedication to service has contributed positively to your stay.We look forward to seeing you again soon.Best regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 29 Oct 2024
Big and comfortable view. Beautiful view of sunrise and sunset. Excellent food and staff.
Comment from Hotel Management
29 Oct 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Guest, Thank you for this great review.We're delighted to hear that the comfort of your room and the stunning views of the sunrise and sunset contributed to a memorable room experience. It's also wonderful to know that our gastronomic experiences met your expectations, showcasing the best of Mediterranean cuisine. Our team takes pride in offering service culture that is both warm and efficient, and we're glad this was evident during your visit. Your kind words are greatly appreciated and have been shared with our staff.We look forward to welcoming you back soon. Kind regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 6 Oct 2024
Lovely stay. We happened to be there when there was a film festival. The staff handled everything so well. Breakfast was good and had variety. Walking distance to the beaches and city center. Would stay again.
Comment from Hotel Management
7 Oct 2024 by Voice of Customer Coordinator, Hotel Management
Dear guest,Thank you very much for this kind review.It’s delightful to hear that our team’s dedication to service culture made a positive impact during the bustling film festival. We're also glad that you enjoyed the variety of our breakfast offerings and found our location convenient for beach and city center access.We would love the opportunity to welcome you back for another stay, perhaps to experience more of our gastronomic experiences or to indulge in our serene pool area.We look forward to seeing you again soon.Best regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 4 Oct 2024
Loved this property… it was beautiful
Comment from Hotel Management
5 Oct 2024 by Voice of Customer Coordinator, Hotel Management
Dear Guest, Thank you for this great review.We're thrilled to hear that the room cleanliness, hotel condition, service, and room amenities all met your expectations and contributed to a beautiful stay. Our team takes great pride in maintaining our resort to the highest standards and providing a service culture that ensures every guest has a memorable room experience. It's delightful to know that our attention to detail and dedication to hospitality have resonated with you. We hope you also had the chance to indulge in our gastronomic experiences at our acclaimed restaurants.We look forward to welcoming you back soon. Kind regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 2 Oct 2024
by A verified traveler
Posted 28 Sep 2024
by A verified traveler
Posted 26 Sep 2024
by A verified traveler
Posted 18 Sep 2024
For the price I expected a lot more. Dirty pool and sun deck. Rude bar staff, long queue at check out. Not good enough
Comment from Hotel Management
19 Sep 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Sir,Thank you for reviewing your stay at our hotel.We're delighted to hear that you appreciated the room amenities, as we strive to offer a comfortable and memorable room experience for all our guests. However, we sincerely regret to hear that certain aspects did not meet your expectations. We take pride in our service culture and are disappointed to learn about your experience with our bar staff; this does not reflect the high standards we set for guest interaction. Additionally, we apologize for any inconvenience you faced during check-out and for the condition of the pool and sun deck. Our guest's satisfaction is paramount, and we will address these matters internally to ensure they are isolated incidents.We hope we will have the opportunity to see you again in the future. Best regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 16 Sep 2024
I would say with value of money average facilities. Staff specially in restaurant area was not very welcoming and friendly.There was electricity outage as well during my stay and elevator was not working. I didn’t use their minibar but got the bill on my credit card which I am still debating with them to give me the explanation why they charged me for this?
Comment from Hotel Management
17 Sep 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Sir,Thank you for reviewing your stay at our hotel.We are pleased to hear that you found value in our offerings. However, we regret to hear about the challenges you experienced during your stay, including the electricity outage and confusion regarding the minibar charge. Please rest assured that we are addressing these concerns to ensure they are isolated incidents. Our team is dedicated to providing exceptional service culture, and we apologize if this was not reflected in your interaction with our restaurant staff.We hope we will have the opportunity to see you again in the future. Best regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 13 Sep 2024
Fantastic hotel, amenities and staff. A bit far from town but close to balmins beach
Comment from Hotel Management
18 Sep 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Andrés.Thank you for reviewing your stay at our hotel.It's wonderful to know that our amenities and staff left a lasting impression on you, and we're thrilled that our proximity to Balmins Beach added to the enjoyment of your stay. While we understand that our location may seem a bit removed from the town center, we hope the tranquil surroundings and easy beach access provided a balanced experience of serenity and convenience.We hope we will have the opportunity to see you again in the future. Best regards,Laura López, Voice of Customer Coordinator
