Ratings based on 307 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
by A verified traveler from London
Posted 30 Sep 2024
Beautiful hotel - our second visit. Lovely spacious room. Reception staff were lovely, however restaurant staff, particularly at breakfast, were aloof and almost rude at times.
Comment from Hotel Management
3 Oct 2024 by Paula Pallàs, Assistant Aura Manager, Hotel Management
Dear Christopher,Thank you for taking the time to share your review.It is delightful to hear that you found your room spacious and our reception staff welcoming, reflecting the aspirational experiences we strive to create. We also take pride in our hotel's refurbishment, drawing inspiration from contemporary European culture to ensure every visit is memorable. However, it concerns us that your encounter with our restaurant staff during breakfast did not meet the high standards of hospitality we are committed to. We understand that every guest interaction is an opportunity to exemplify our renowned service, and we will reflect on your comments.We hope to have the opportunity to welcome you back again on a future occasion.Best regards,Paula PallàsAssistant Aura Manager
by A verified traveler
Posted 27 Sep 2024
We had such an amazing visit at this property, and it was made even better with the help of the Lifestyle Concierge staff Guillermo and Paula. Every day that we exited or entered the property, they would greet us with a smile and offer to help with any of our needs. I look forward to seeing them and visiting ME SITGES Terramar again soon.
Comment from Hotel Management
1 Oct 2024 by Aura Manager, Hotel Management
Dear William,Please accept our sincere thanks for this kind review.Your commendations regarding the warmth of our Lifestyle Concierge team, particularly Guillermo and Paula, truly embody the aspirational experiences we strive to offer our guests. We are thrilled to know that their attentive service contributed to the splendor of your stay, reflecting the ethos of ME as the place to be seen. It's heartening to hear that our dedication to cleanliness, hotel condition, service, and room amenities met your expectations and aligned with our commitment to an experience transcending mere accommodation.We would love to welcome you back on many more occasions. Best wishes,Paulina BeltránAura Manager
by A verified traveler
Posted 24 Sep 2024
Our stay was fine, nice area, however, the amenities were not available during our stay, we had issues with breakfast almost every morning and some of the staff were not the nicest, also there were weddings happening every single night here, one night the entire hotel smelled completely of cigarette smoke which was not great, the pool area was nice though and it is a short walking distance to the town center with local bus options right out front.
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Dear Megan,Thank you for your review.It's delightful to hear that you enjoyed the pool area and found our location convenient for exploring the town with accessible local transport. However, we regret to learn that you encountered issues during breakfast. We strive to ensure all our guests have access to the variety of dining experiences we offer, from the rich flavors of Mediterranean cuisine to the lively atmosphere of our rooftop bar. Furthermore, we sincerely apologize if any interactions with our staff did not meet the high standards that we are usually known for on this occasion.Your mention of the weddings and the temporary scent of cigarette smoke is noted, though our hotel is proud to be a non-smoking establishment. While we do host events from time to time, it is never our intent to compromise our guests' comfort. We are grateful for your candid comments as they help us to understand where we can enhance our guest experience.All of the team hope that we may be able to see you again in the future. Kindest regards,Paula PallàsAssistant Aura Manager
by A verified traveler
Posted 22 Sep 2024
by A verified traveler
Posted 15 Sep 2024
General quality, excellent breakfast, nice beach and pool bar, plus the roof top bar and views are special.
by A verified traveler from Boston
Posted 9 Sep 2024
Where to start. NOT a 5-star hotel. Highest: 4-Star. Arrived on Friday to be informed that there was no dry-cleaning or laundry available over weekends and holidays (as they send it all out to a third party). Asked for extra hangers for 2-connecting rooms — and eventually they said “no more” — but when asked at front desk, apparently they had extra for others, but not us (guess we reached our quota). They eventually were able to shut off the overhead LED lights in our connecting corridor (so the doors could be left open at night). Extra bath towels were provided (when asked for), but I saw only one wash cloth during my entire 10-day stay. The HDMI wall connection in one of the rooms did not work. The TV’s are fixed to the wall, some at odd angles — and do not swivel. The water pressure in the hand-held shower head needs to be increased (new beaded hoses?). Oh, and neither of the telephone handsets worked properly — had to use speaker-phone (and that was spotty). So, definitely not a 5-star hotel.
Comment from Hotel Management
11 Sep 2024 by Paula Pallàs
Assistant Aura Manager, Hotel Management
Dear Richard,We appreciate the time you took to provide your feedback.We're delighted to hear that you appreciated the extra bath towels provided and the cleanliness of your accommodations, reflecting our commitment to a serene and immaculate environment. However, we apologize for the challenges faced during your stay. We always strive to meet all of our guests' needs and regret any inconvenience caused by the laundry schedule or availability of hangers. Additionally, we apologize for the issues with the HDMI connection and telephones and will addressing these matters with our maintenance team. We are continually seeking ways to enhance our guest experience and your comments are instrumental in this process.We hope to welcome you back. Best wishes,Paula PallàsAssistant Aura Manager
by A verified traveler
Posted 8 Sep 2024
Nice property in nice location. A little far from town center. Food at property could have been better.
Comment from Hotel Management
10 Sep 2024 by Paula Pallàs
Assistante Aura Manager, Hotel Management
Dear Gregory,Thank you for providing us with feedback about your recent experience.It's delightful to know that our property's location resonated well with you, offering a blend of tranquility and proximity to the vibrant Mediterranean shores. Our team is pleased that the room cleanliness and hotel condition met your impeccable standards, reflecting our dedication to providing an aspirational experience. We take note of your thoughts on our culinary offerings and appreciate your candid perspective as it allows us to continuously enhance our gastronomic experiences, inspired by Mediterranean style. While our distance from the town center provides a serene escape, we understand it may not suit everyone's preference, and we hope the beautiful 20-minute seaside walk or the convenient public transport options added a touch of charm to your stay.We would love to have you return in the future. Kindest regards,Paula PallàsAssistante Aura Manager
by A verified traveler
Posted 7 Sep 2024
by A verified traveler
Posted 3 Sep 2024
Lovely atmosphere & area. Limited with food
Comment from Hotel Management
6 Sep 2024 by Paula Pallàs
Assistant Aura Manager, Hotel Management
Dear Michael,Thank you for taking the time to share your review with us.We're thrilled to hear that you enjoyed the atmosphere and vibrant area surrounding our hotel. It's also delightful to know that the service provided by our team met your expectations, reflecting our commitment to an aspirational guest experience.Rest assured, we take note of your comment regarding the variety of food options. Our culinary team prides itself on offering a diverse selection of Mediterranean cuisine across our five restaurants, each designed to cater to different tastes and preferences.Your satisfaction with the cleanliness of your room and the amenities provided is heartening, as we strive for excellence in every aspect of our guests' stay.All of the team looks forward to seeing you again in the future.Kind regards,Paula PallàsAssistant Aura Manager
