Ratings based on 634 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
This hotel has the potential to be excellent. The bar and pool areas are excellent. The cramped, basic room and some issues with service let it down. Feels understaffed at times, I spent too many times waiting at an unmanned bar or front desk for someone to appear. Location is nice and walkable to the centre of Sitges but note it is not on the main drag and priced accordingly, we quite liked being just outside the hustle and bustle but you may think otherwise.
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Dear James,Thank you for taking the time to share your review.We are delighted that you enjoyed our bar and pool areas, which are indeed some of the highlights that we proudly offer at Ibersol Hotel Antemare, with our fabulous pools and modern amenities designed for relaxation and enjoyment.However, we apologize for the moments when our service did not promptly meet your needs. We understand how valuable your time is and regret any inconvenience caused by the waiting times you experienced. Additionally, we are sorry to hear that the room did not fully meet your expectations in terms of size. Our hotel offers a range of room types, and we strive to provide accurate descriptions to ensure guests can select the space that best suits their needs.Nonetheless, we are pleased that you appreciated our location, situated close to the beach in a quiet area yet within walking distance to the bustling center of Sitges. Our guests often tell us how much they enjoy this balance of tranquility and accessibility.We hope we will have the opportunity to see you again in the future.Best regards,Tony Gómez MuñozDirector Hotel Ibersol Antemare, General Manager
by A verified traveler
Posted 19 Sep 2024 on Hotels
The room was small and not as well appointed as per photos balcony never got any sunshine and desk chairs uncomfortable to sit in. Hotel tried to charge for water taken from the fridge but no price list provided and no indication of charges would apply.
Comment from Hotel Management
21 Sep 2024 by Online Reputation Management
Ibersol Hotel Antema, Hotel Management
Dear Iain,We are grateful for your feedback.We are sorry that some aspects of your stay did not meet your expectations. Our guests' comfort is of utmost importance, and we regret to hear that the room size and the sunlight access from the balcony were not to your satisfaction. We offer accommodations of different types and sizes and aim to provide accurate depictions of our facilities online. Additionally, we understand how essential transparent communication is regarding additional charges, and we apologize for any confusion about the minibar pricing. Please be assured that we will review our in-room information to ensure clarity for all our future guests. Moreover, we acknowledge your comments on the comfort of the desk chairs and will consider this feedback closely.We hope that you will allow us the opportunity to welcome you back in the future for a more enjoyable stay.Best regards,Online Reputation ManagementIbersol Hotel Antemare
by A verified traveler
Think twice
Posted 3 Sep 2024 on HotelsThere was no hot water in the showe; not in the evening not early in the morning. The reception was closed when arriwed
Comment from Hotel Management
4 Sep 2024 by Online Reputation Management
Ibersol Hotel Antema, Hotel Management
Dear Solveig,Thank you for taking the time to share your feedback.We apologize that your stay did not meet your expectations. We understand the discomfort that comes without access to hot water, and we wish to assure you that providing a comfortable and welcoming environment for our guests is of utmost importance to us. In fact, we regret that a technical issue of easy solution, was not notified to us during your stay as we have checked with reception and the technical department, since as you will see in this same portal where you have taken the time to review our hotel, our technical service is highly valued, as well as the service in general of our staff.The hotel's reception, highly valued by our guests, provides 24-hour service, but as is usual in any hotel establishment, in the late hours of the morning, we close access for the security of our guests, and anyone wishing to enter or leave the establishment must identify themselves. We have checked the check in time, and it coincides with a late arrival.Our team is dedicated to ensuring that our guests receive prompt and courteous service, and we're sincerely sorry to hear that we fell short of this commitment during your visit.We hope that you will consider staying with us again so we may have the opportunity to better serve you in the future.Kind regards,Online Reputation ManagementIbersol Hotel Antemare
by A verified traveler
Posted 27 Aug 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by Director general, Hotel Management
Muchas garcias por su excelente valoración.Estamos seguros de que habrá tenido una experiencia inolvidable en nuestra ciudad y estamos muy contentos de haber podido formar parte de la misma. Tras leer su amable reseña, nos quedamos con la satisfacción del deber cumplido al saber por sus comentarios, que pudo disfrutar de una experiencia agradable en nuestras instalaciones. Nuestro personal ha recibido sus comentarios tan positivos sobre la atención brindada; y le agradece su amabilidad y recomendación.Con la satisfacción de saber que se lleva tan buenas impresiones de nuestro hotel, le enviamos un saludo muy cordial esperando su pronto regreso.¡Hasta pronto!Tony Gómez MuñozDirector Hotel Ibersol Antemare, Director general
by A verified traveler from New York
Posted 13 Aug 2024
Comment from Hotel Management
14 Aug 2024 by Tony Gómez Muñoz Director Hotel Ibersol Antemare, , Hotel Management
Muchas gracias por su excelente valoración sobre Ibersol Hotel Antemare. Tras leer su amable reseña quedamos con la satisfacción del deber cumplido al saber por sus comentarios que pudo disfrutar de una experiencia agradable en nuestras instalaciones. Nuestro personal ha recibido sus comentarios sobre la atención brindada, tan positivos, y le agradece su amabilidad.A la espera de su regreso, aprovechamos para enviarle un cordial saludo.
by A verified traveler
Posted 13 Aug 2024
Issues with air conditioning
Comment from Hotel Management
14 Aug 2024 by Tony Gómez Muñoz Director Hotel Ibersol Antemare, , Hotel Management
Dear Tito,Thank you for taking the time to review your stay.We are delighted that you appreciated our hotel's cleanliness and the quality of service provided by our dedicated team. The well-being and satisfaction of our guests are our top priorities, and we're pleased that these aspects contributed positively to your experience with us.However, we apologize for certain aspects of your stay falling short of your expectations. We understand how crucial a well-functioning air conditioning system is for a comfortable stay, especially during warmer periods. Our rooms are indeed equipped with individually controlled air conditioning to cater to our guests' preferences. We regret any inconvenience you faced in this regard and will look into your comments to ensure the comfort of all our guests.Nonetheless, it is wonderful to hear that you found our hotel's overall condition to be satisfactory. Our location close to the beach and in a quiet area, combined with our modern amenities and adult-only policy, are features that we hope enhanced your stay. We are dedicated to providing a serene atmosphere where our guests can relax and unwind.We are looking forward to welcoming you again.All the best!
by A verified traveler
Posted 5 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Tony Gómez Muñoz, Director general, Hotel Management
Estimado huésped, Estamos seguros de que habrá tenido una experiencia inolvidable en nuestra ciudad y estamos muy contentos de haber podido formar parte de la misma. Nos alegra mucho que haya depositado su confianza en el Ibersol Hotel Antemare eligiéndonos como su hotel de confianza durante estos días que ha pasado en Sitges.Confiamos en que se lleve un maravilloso recuerdo de su visita a nuestra hermosa ciudad y le agradecemos de corazón su magnífica valoración.Con la satisfacción de saber que se lleva tan buenas impresiones de nuestro hotel, le enviamos un saludo muy cordial esperando su pronto regreso.¡Hasta pronto!Tony Gómez MuñozDirector Hotel Ibersol Antemare, Director general
by A verified traveler
Posted 19 Jul 2024
Comment from Hotel Management
8 Aug 2024 by Manager, Hotel Management
Dear Katharine,Thank you for such a positive review.We are really pleased we met your expectations.It would be a pleasure to welcome you back. Best wishes,Tony Gómez MuñozDirector Hotel Ibersol Antemare, General Manager
by A verified traveler
Posted 23 Jun 2024
Would not provide pool towels unless a 20 euro cash deposit was given, which I did not have. Was not informed this at check in and hotel is not in walking distance to an Atm. I was there for 1 night only and was therefore not able to use the pool. Rooms are in need of an upgrade as well.
Comment from Hotel Management
28 Jun 2024 by Manager, Hotel Management
Dear Brandon,Thank you for sharing your experience with us.We are pleased that you found our service to be satisfactory, as we strive to provide attentive and caring service to all our guests.However, we are sorry that your stay did not fully meet your expectations. Our policy for pool towel deposits is intended to ensure the availability and quality of towels for all our guests, but we understand how the lack of prior notice could cause inconvenience. We appreciate your feedback on this matter and will look into ensuring effective communication at check-in. In regards to the room, we take pride in the modern design and comfort offered since our recent renovation; we regret to hear that it did not align with your expectations and have noted your comments.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best wishes,Online Reputation ManagementIbersol Hotel Antemare
by A verified traveler
Posted 4 Jun 2024
This hotel was well-located near the beach, only a short walk from the town center. The breakfast buffet was fabulous as was the pool. My friends and I were very comfortable and I would definitely return. A great place to stay in Sitges
Comment from Hotel Management
5 Jun 2024 by Online Reputation Management Ibersol Hotel Antemar, Hotel Management
Dear Max,Thank you for such a great review.We are thrilled to learn that the hotel's prime location and proximity to the beach exceeded your expectations. Furthermore, it brings us joy to know that the breakfast buffet and pool areas contributed to a delightful experience.We take pride in the comfort and satisfaction of our guests, so it is heartening to hear that you found the accommodations to your liking and are considering a return visit.We look forward to a return visit from you in the future.Best wishes,Online Reputation ManagementIbersol Hotel Antemare
