Ratings based on 588 Verified Reviews
3.3 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
This ok
by A verified traveler
Posted 7 Jul 2024
The staff were very friendly and helpful, the rooms, pools, lobby and dining room was very clean and tidy, staff smiling and welcoming all the times. Over all had best stay at Istanbul.
Comment from Hotel Management
20 Jul 2024 by Utku AVCI - Front Office Manager, Hotel Management
Dear Sir/Madam,Thank you for staying at Surmeli Istanbul Hotel and taking the time to share your very kind comments with us. We are thrilled to hear that you had a wonderful experience during your stay.We truly appreciate your support and look forward to welcoming you back to Surmeli Istanbul Hotel.Best wishes,Utku AVCIFront Office Manager
by A verified traveler
Posted 7 Jul 2024
We stayed up to 6 night, the room, pool and in general all hotel very clean. The staff very polite, friendly and helpful. I didn’t feel I am at the hotel, feels like in home. It was nice stay in Istanbul.
Comment from Hotel Management
12 Jul 2024 by Utku AVCI / Front Office Manager, Hotel Management
Dear Sir/Madam,Warmest greetings from Surmeli Istanbul Hotel. Thank you for taking the time to post a review. These reviews motivate us to work harder every day to offer a better experience to our guests. We look forward to welcoming you again during your future trips to Istanbul.Best regards,Utku AVCIFront Office Manager
by A verified traveler
Posted 3 Jul 2024
Was too far from everything
by A verified traveler
Posted 24 Nov 2023
by A verified traveler
Posted 6 Nov 2023
by A verified traveler
Posted 16 Jun 2023 on Hotels
Comment from Hotel Management
21 Jun 2023 by ÖZLEM, Hotel Management
Değerli Misafirimiz,Konaklamanız için Sürmeli Hotel İstanbul’u tercih ettiğiniz ve vakit ayırıp değerli görüşlerinizi bizimle paylaştığınız için çok teşekkür ederiz. Misafirlerimizden gelen olumlu ve olumsuz bildirimler kendimizi geliştirme ve iyileştirme adına bizim için çok önemli olup, titizlikle değerlendirilmektedir.
by A verified traveler
Posted 24 Dec 2022
by A verified traveler
3 to 4 star overall for me.
Posted 17 Oct 2022 on HotelsComment from Hotel Management
19 Oct 2022 by özlem, Hotel Management
Dear Valuable Guest;Thank you for sharing your feedback. Your feedback is very valuable to us. We will do our best to fix it.
by A verified traveler
Posted 16 Oct 2022 on Hotels
Comment from Hotel Management
19 Oct 2022 by özlem, Hotel Management
Thank you very much for sharing! It is a great pleasure to read that you were happy with your decision and you enjoyed your stay.We look forward to welcoming you back in the nearest future...
