Ratings based on 89 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from West Sussex
Posted 10 Aug 2018 on Ebookers
The lake view is stunning and it is so peaceful to sit right next to the water! The hotel staff were very helpful and went out of their way to make our stay comfortable. The hotel is a ten minute walk from the old town, which was a huge upside to our stay. The hotel would benefit from a bar with a coffee machine for the evenings- however, La Paul, the hotel adjoined to this one, does have this.
by A verified traveler
Posted 10 May 2018
by A verified traveler
Posted 10 May 2018 on Hotels
Reception staff very helpful
by Rich
Fantastic hotel, at well below market price
Posted 30 Oct 2017 on HotelsOne of the best hotels we've stayed in recently - Ambra on reception was fantastically helpful, and everything worked wonderfully - great breakfast, cracking location, we loved being able to use their bikes, and the sunset from our balcony on night one was stunning. Would happily return to this hotel in the future : )
Recommended
for Everyoneby A verified traveler from Sirmione
Nice hotel, right on the lake
Posted 19 Jul 2017Nice hotel friendly staff, Great Lake views, comfy room and beds, just make sure you get two room keys, so you can leave one in all the time so air con and fridge stay on, only gripe I had was that the coffee was not always replaced, so didn't have a cup overlooking the gorgeous lake in the morning, but great holiday had.
by Thomas
Amazing
Posted 25 Jun 2017 on HotelsSirmione is a truly beautiful place. The hotel was perfectly located and provided everything you needed. Very clean and thr staff were very helpful.
Recommended
for Everyoneby A verified traveler from Chicago, USA
An excellent stay in a Romantic Lakeside Hotel
Posted 26 Jul 2016
Pros: The friendly and helpful staff. The food offered during breakfast and dinner. Easy access to public beaches and the old town of Sirmione.
Cons: It can be noisy during the morning when you're sleeping-in if your room is near the breakfast area. More toilet paper (2 rolls a day wasn't enough).
Location: The old town of Sirmione along with dozens of restaurants and clean public beaches are only about a 10 or 15 minute walk away from the hotel.
First of all, ignore all the negative reviews about the hotel staff and service in past reviews. If Hotel Smeraldo or Hotel La Paul had any issues in the past, I experienced NONE of them during our stay there. I booked the hotel because of the competitive price it offered for an amazing location right beside Lake Garda and I ended up getting twice what I expected in terms of quality and service. We stayed here for four days and had nothing but good experiences. Our room was at the bottom floor that had a small shaded terrace leading out towards the lake. If you want relaxing views while drinking coffee in the morning or wine during the evenings, request first floor lakeside rooms. The hotel is actually an extension of Hotel La Paul so you'll get to experience 2 hotels, 2 restaurants, 2 pools, and 2 beaches that are staffed by friendly and helpful hotel employees 24/7. Whenever we had an issue with our room, it was immediately fixed after we informed the front desk (Thanks again to Ambra, one of the most pleasant receptionists we've met!). Restaurants that serve good Italian food and Gelatto stores are also plentiful in the old town although the food at the hotel is great as well (they had one of best Risottos I've had in Italy). Barbara, the restaurant manager at Hotel Le Paul, will ensure pleasant dinners for you, your significant other, and the rest of your family. Overall, a stay in this hotel is a MUST for travelers who are looking for good value for their vacation money.
by A verified traveler
Posted 19 Apr 2016 on Hotels
by shaun from Cumbria,UK
If the price is right give it a go.
Posted 5 Sep 2015 on HotelsThe hotel looked closed at first and I couldn't find my way in as all doors require access cards. I could see the reception but no one was there. In the end it became clear, check in across the road at sister hotel. (Stand with Smereldo behind you at the main road and look across the road to the left, it is there). Check in was simple, car park at front with push button gate. Very few people were seen in the hotel (good/bad). We were on the second floor looking out to the lake, it was a nice view no means fantastic but a few drinks on it went well.The room itself was fine, in my opinion a little oldy worldy but thats ok. We didn't use the pool so can't comment. We did however get a night where we had a ceiling full of insects, we spent 20mins 'removing' them. We did have the door open for a few hours and were not aware of insect issues prior- keep door closed at night is my advice.
Would I stay again - yes, but I would consider other locations as I think there is better. We did get it at a good price though.
by A verified traveler from London
Hotel Smeraldo welcoming
Posted 25 Aug 2015
Pros: Lady looking after the Breakfast guests, cleaners and the bar keeper during the day at Hotel La Paul did their utmost best to keep us happy
Cons: A receptionist at hotel Smeraldo and a better breakfast in comparison to hotel La Paul.
Location: Everything was nice and near within good walking distance.
Arrived the hotel at ten am in the morning , could not get it to the hotel. No sign in English to tell us that we would have to check in at hotel la paul across the road. Luckily the lady looking after the breakfast room told us.
We felt that we were left on our own , anything needed we would have to walk across the road to hotel La Paul reception to place the request as NO staff in hotel Smeraldo.
As advertised, the hotel Smeraldo did have a swimming pool (paddling pool) the main pool was across the road at hotel La Paul.The pictures shown on the website of the outside grounds are not true to form.
I find that hotel Smeraldo and hotel La Paul are two different hotels or are they one hotel ?? if they are one should there not be the same treatment given as La Paul ( breakfast)
We felt we spent a lot on this holiday and we were in budget accommodation.
