Ratings based on 973 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comfortable and clean
Comment from Hotel Management
22 Nov 2024 by GM, Hotel Management
Thank you for your feedback. I am happy to hear your felt comfortable and everything was clean. I hope to welcome you back in future stays. Happy Holidays:)
by A verified traveler
Posted 18 Nov 2024
The sofa was pretty worn, perhaps furniture inspections on occasion. The TV remote in bedroom wasn't working. I don't think it was ny responsibility to let front desk know it may need batteries. Room was clean otherwise.
Comment from Hotel Management
18 Nov 2024 by GM, Hotel Management
Thank you for sharing your feedback. We're glad to hear that you found the room clean, but we’re sorry to learn about the issues with the sofa and TV remote. Your comfort is very important to us, and we appreciate your suggestion about furniture inspections. We’ll pass this along to our team to ensure these details are addressed. For the remote, we apologize for the inconvenience. While our front desk team is always happy to assist with any issues, we understand your point and will review ways to make this process more seamless for our guests. Thank you for bringing these matters to our attention, and we hope to provide you with an even better experience on your next stay!
by A verified traveler
Posted 9 Nov 2024
Room was amazing. Clean and everything worked well.
Comment from Hotel Management
10 Nov 2024 by Melissa H, Hotel Management
Thank you for your feedback, we all hope to welcome you back in any future stays here with us at the Staybridge Suites Empire.
by A verified traveler
Posted 4 Nov 2024
Really appreciated the food/ drink provided at the reception during the week.
Nice clean bedding. Comfortable beds.
I like that they have reusable dishes - cuts down on all the waste.
Best breakfast from the hotels we were at on this trip.
Comment from Hotel Management
4 Nov 2024 by MH Staybridge Suites Empire, Hotel Management
Thank you for sharing such positive feedback! We're delighted you enjoyed the evening reception with food and drinks and appreciated the clean, comfortable bedding. It’s wonderful to hear that the reusable dishes and our breakfast left a great impression on your stay. Knowing it was the best breakfast of your trip makes us so happy! We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 4 Nov 2024
Great stay!
Comment from Hotel Management
4 Nov 2024 by MH Staybridge Suites Empire, Hotel Management
Thank you for the kind words! We're thrilled you had a great stay and hope to welcome you back for more wonderful experiences in the future!
by A verified traveler from Pierre
Posted 3 Nov 2024
The room we stayed in was absolutely perfect! My husband and I were traveling with our 2 adult sons. We had a 2 bedroom suite and it was so convenient. It was clean, comfortable and quiet. We have already made our next reservation!
Comment from Hotel Management
3 Nov 2024 by MH, Hotel Management
Thank you so much for sharing your experience! We’re delighted to hear that the two-bedroom suite perfectly suited you and your family’s needs, providing the cleanliness, comfort, and quiet you were looking for. Knowing you've already made your next reservation truly means a lot to us! I’ll be sure to pass your kind words along to our team – they’ll be thrilled to know their hard work made such an impression. We’re looking forward to welcoming you back soon!Warm regards,Melissa HGM and the Staybridge Suite Empire Team
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by MH, Hotel Management
Thank you for your 'Good" feedback, we hope too see you back in future stays here with us at the Staybridge Suites Empire. :)
by A verified traveler
Posted 27 Oct 2024
Loved the suite set up. Plus the room was exceptionally clean. Highly recommend this hotel!
Comment from Hotel Management
28 Oct 2024 by MH, Hotel Management
Dear Mona,Thank you for your wonderful review and recommendation! We’re delighted that you loved the suite setup and found everything to be exceptionally clean. Our team works hard to create a comfortable, welcoming environment, so hearing this feedback means a lot to us. We can’t wait to welcome you back for another fantastic stay!Warm regards,Melissa HGeneral ManagerStaybridge Suites Empire
by A verified traveler
Posted 25 Oct 2024
The hotel was nice except for the beds were uncomfortable and the hide-a-bed was stained and gross. The pool had way too much chlorine. It burned the eyes. The hotel itself was great otherwise and dog friendly
Comment from Hotel Management
25 Oct 2024 by MH, Hotel Management
Hello Jacob,Thank you for taking the time to share your experience with us. We're pleased to hear that you enjoyed our dog-friendly atmosphere and found the hotel overall to be a great choice for your stay.However, we’re truly sorry to hear about the issues with the bed comfort and the pool’s chlorine levels. We know how important a comfortable night’s rest and relaxing amenities are, and we apologize for any discomfort you experienced. Your feedback is invaluable, and we’re addressing these concerns with our housekeeping and maintenance teams to ensure these aspects meet our high standards.Thank you again for your feedback, and we hope to have the opportunity to welcome you back and provide an even better experience in the future.Warm regards, Melissa H
by A verified traveler from Inver grove
Posted 13 Oct 2024
An older property….
Comment from Hotel Management
15 Oct 2024 by GM, Hotel Management
Thank you for the feedback. Renovations hopefully coming soon.
