Ratings based on 981 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by GM, Hotel Management
Dear Terry, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Richard McSweeney, GM
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by GM , Hotel Management
Dear Corinne, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Richard McSweeney, GM
by A verified traveler
Posted 17 Nov 2024
The breakfast in the morning at the hotel was a terrible choice and they seemed short staffed and quite unfriendly. The check-in staff were nice and accommodating however. Extremely convenient when attending a concert.
Comment from Hotel Management
18 Nov 2024 by GM, Hotel Management
Dear David, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our check-in staff and convenient location. My apologies regarding your breakfast experience; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Richard McSweeney, GM
by A verified traveler
Posted 16 Nov 2024
Great stay, loved being able to walk right to the Denny Sanford Center for a concert.
Wish the hotel offered food after the concert. A lot of people would have ordered food, as they were hungry later in the evening.
Comment from Hotel Management
17 Nov 2024 by GM, Hotel Management
Dear Ashley, We really appreciate you sharing your awesome rating of our hotel with other travelers. I have noted your recommendation for late night food. We loved having you here, and we can't wait to have you back soon! Best, Richard McSweeney, GM
by A verified traveler
Posted 16 Nov 2024
Connected to the concert venue!
Comment from Hotel Management
16 Nov 2024 by GM, Hotel Management
Dear Kristi, We really appreciate you sharing your awesome rating of our hotel with other travelers. We loved having you here, and we can't wait to have you back soon! Best, Richard McSweeney, GM
by A verified traveler from Box Elder
Posted 15 Nov 2024
We are frequent guests at the Sheraton. It is always quiet and we enjoy our stay!
Comment from Hotel Management
16 Nov 2024 by GM, Hotel Management
Dear Amber, Welcome back! The fact that you are a seasoned traveler who holds our hotel in high regard is not lost on us and is very humbling. Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our patrons. I will share your very nice comments with our team, and I appreciate you taking the time to write a review. Best, Richard McSweeney, GM
by A verified traveler
Posted 11 Nov 2024
Not only was I charged an additional $75 charge- which was not disclosed; our room was not clean. When you are spending $480 on a room for 1 evening, one would think you would have a clean hotel room. Definitely disappointed with this stay, especially having managed properties for over 7yrs. Was not up to standards :(
Comment from Hotel Management
11 Nov 2024 by GM , Hotel Management
Dear Terri, We try to be as transparent as possible regarding our fees, so I regret that we fell short in this area. Additionally, we sincerely apologize that your room was not met with our excellence in housekeeping service. We hope to host you again with a more pleasurable impression and experience. Thank you for staying with us. Sincerely, Richard McSweeney, GM
by A verified traveler
Posted 9 Nov 2024
Good
Comment from Hotel Management
9 Nov 2024 by GM, Hotel Management
Dear Lizbeth, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Richard McSweeney, GM
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by GM, Hotel Management
Dear Louise, Thank you for your kind review. We apologize for not meeting every expectation and hope to welcome you again. Sincerely, Richard McSweeney, GM
by A verified traveler from Anchorage
Posted 4 Nov 2024
Good staff and location. Nice room
Comment from Hotel Management
5 Nov 2024 by GM , Hotel Management
Dear Graham, Thank you for taking the time to share your feedback. I’m pleased to hear our good staff, location, and nice room made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Richard McSweeney, GM
