Ratings based on 777 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
We checked in at midnight and the desk attendant was friendly and helpful. The room was clean, but there were no drinking cups in the room. The bed was comfortable. The bathroom sink did not drain. We went to get breakfast at 8:45 am in the lobby but the entrance door was locked so we rang the doorbell twice but nobody came. I looked in the window and the morning desk attendant was sitting at the desk sleeping with her head down on her arms on the desk. After knocking loudly she woke up and let us in, but didnt say a word. No apology or anything. The waffle machine wasn't set up or anything. No milk for the cereal. Dry bread for toast.
Comment from Hotel Management
20 Nov 2024 by Zinia Salam Tisha, Hotel Management
Dear Greg,Thank you for taking the time to share your feedback with us. We're glad that you found our night desk attendant friendly and found your room clean and comfortable. However, we are truly sorry to learn about the inconveniences you experienced during your stay.We apologize for the oversight regarding the drinking cups and the bathroom sink not draining properly. Our housekeeping team will be reminded to ensure all amenities are stocked and in working order before guests arrive.It is disappointing to hear about your breakfast experience. We strive to provide a welcoming atmosphere for our guests, and we are sorry the morning attendant did not meet those expectations. This feedback will be addressed directly to ensure that our staff is attentive and responsive.We also regret that the breakfast offerings were not up to standard. Your comments regarding the waffle machine, milk for cereal, and the overall food selection will be forwarded to our management team for review.Thank you again for your feedback, and we hope you will consider giving us another chance to serve you better in the future. Your satisfaction is important to us, and we are committed to improving our services based on your experience.Best regards,
by A verified traveler
Posted 16 Nov 2024
Clean room quiet place
Comment from Hotel Management
16 Nov 2024 by Zinia Salam Tisha, Hotel Management
Dear Saif,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you enjoyed your stay with us and found our rooms clean and the atmosphere quiet. Your comfort and satisfaction are our top priorities, and we’re so glad to know we met your expectations.We look forward to welcoming you back in the future for another relaxing stay!Best regards,
by A verified traveler
Posted 12 Nov 2024
There were knats flying around
Comment from Hotel Management
16 Nov 2024 by Zinia Salam Tisha, Hotel Management
Dear Wade,Thank you for sharing your feedback regarding your recent stay with us. We apologize for the inconvenience caused by the presence of gnats during your visit. We understand how frustrating this can be, and we are actively working to address the issue to ensure a more comfortable experience for our guests.Your comments are valuable to us, and we appreciate you bringing this to our attention. We hope you'll consider giving us another chance in the future, as we are committed to improving our services.If there's anything else you'd like to discuss or if you have further suggestions, please feel free to reach out to us directly.Warm regards,
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Zinia Salam Tisha, Hotel Management
Dear Patricia,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that you found some aspects of your stay enjoyable. However, we are sorry to learn that your experience did not fully meet your expectations.We strive to provide a comfortable and memorable visit for all our guests, and your insights are invaluable in helping us improve. If you could please provide more specific details about what could have been better, we would be grateful for the opportunity to address your concerns and enhance our services.We hope you’ll consider staying with us again in the future, and we look forward to the possibility of providing you with a more positive experience.Best regards,
by A verified traveler
Posted 29 Oct 2024
The bed in the room was the only clean thing. No washcloths, no drinking glasses, no coffee machine or supplies. Girl at front desk when I checked in was rude, mean, uncaring that I was handicapped and have difficulty walking. She put me on the third floor, very last room down the hall!!! I had to stop on each level and sit on the little table on each landing to rest before going up another flight!!!
Comment from Hotel Management
30 Oct 2024 by Zinia Salam Tisha, Hotel Management
Dear Janice,Thank you for sharing your feedback with us. We are truly sorry to hear about your disappointing experience during your recent stay at our hotel. Providing a clean and comfortable environment for all our guests is our top priority, and we apologize for falling short of your expectations in this regard. Your comments about the room's lack of amenities and your interaction with our front desk staff are concerning, and we take this feedback very seriously. We are committed to providing a welcoming and accommodating atmosphere for all our guests, regardless of their circumstances, and it saddens us to hear that you did not feel properly cared for during your time with us.Please know that we will address these issues internally to ensure that they do not happen again in the future. Your comfort and satisfaction are important to us, and we apologize for any inconvenience or discomfort you experienced. If you would be willing to give us another chance, we would love the opportunity to make it right for you. Please feel free to contact us directly so we can discuss your concerns further and hopefully regain your trust. Thank you for bringing these issues to our attention, and we sincerely apologize for your negative experience.Regards,
by A verified traveler
Posted 26 Oct 2024
Nice quiet room!
Comment from Hotel Management
27 Oct 2024 by Zinia Salam Tisha, Hotel Management
Dear Morgan,Thank you for taking the time to leave us a perfect 5/5 rating! We are thrilled to hear that you had such a wonderful experience during your stay at our hotel. Your satisfaction is our top priority, and we are delighted that we were able to meet and exceed your expectations.If you ever find yourself in the area again, we would be honored to welcome you back for another fantastic stay. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us.Thank you once again for your kind words and for choosing to stay with us. We look forward to hosting you again in the future.Warm regards,
by A verified traveler
Posted 8 Oct 2024
The bed was very comfortable and the tv was clear, except for the scratch on the screen. We walked onto a cracked and broken vinyl flooring, which we kept tripping over. Hazard! Air conditioner turned on with power button, but never blew any cold air or any air at all. No plastic cups to get water and no ice bucket. Refrigerator was on full blast, but was barely cool. Curtains were filthy. The toilet kept running very loudly all night.
Comment from Hotel Management
13 Oct 2024 by Zinia Salam, Hotel Management
Dear Judi,Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay with us. We’re glad you found the bed comfortable and the TV clear; however, it is disappointing to learn that we fell short in numerous other areas.We take safety very seriously, and we regret that the condition of the flooring impacted your experience. Our maintenance team will be addressing this as a priority. We also appreciate your comments regarding the air conditioning, refrigerator, and cleanliness of the curtains. These are not the standards we strive for, and we will ensure that each of these areas is reviewed and improved immediately. Additionally, we will look into providing the necessary amenities like plastic cups and ice buckets to our guests.Your feedback about the toilet running loudly throughout the night is also concerning; we will investigate this as well. Thank you again for your valuable input. We hope you will consider giving us another chance in the future, as we are committed to improving and providing a better experience for our guests.Best regards,
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
7 Oct 2024 by Zinia Salam, Hotel Management
Dear Kim,I am deeply sorry to hear that your recent stay with us fell short of your expectations. We take all feedback seriously and are truly concerned about the issues you experienced during your visit. We would like to know more about your stay and what we could have done differently to make it more enjoyable for you. Could you please share more details about your experience, such as what you liked and disliked about our hotel? Your feedback will help us identify areas for improvement and make necessary changes to enhance our services.We appreciate your feedback and hope to have the opportunity to serve you better in the future. If you have any suggestions or comments, please don't hesitate to contact us.Thank you again for your review.Best regards,
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
7 Oct 2024 by Zinia Salam, Hotel Management
Dear Jorge,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honesty and value your opinion.It's clear that your experience with us was neither exceptional nor disappointing, but rather average. We understand that we didn't exceed your expectations, and for that, we apologize. Our goal is to provide a memorable and comfortable stay for all our guests, and we fell short in your case.We would like to know more about your stay and what we could have done differently to make it more enjoyable for you. Your feedback will help us identify areas for improvement and make necessary changes to enhance our services.We appreciate your feedback and hope to have the opportunity to serve you better in the future. If you have any suggestions or comments, please don't hesitate to contact us.Thank you again for your review.Best regards,
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Zinia Salam, Hotel Management
Dear Gwendolyn,Thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you enjoyed your stay and appreciated the cleanliness and comfort of our rooms. We're also glad that you found our staff friendly and helpful.However, we apologize for any inconvenience you may have experienced. We're taking your feedback seriously and will work to improve these areas to ensure a better experience for our future guests.Thank you again for your review and for choosing to stay with us. We hope to welcome you back again soon and show you an even better experience.Best regards,
