Ratings based on 982 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Friendly staff went above and beyond to help us. Basic breakfast.
by A verified traveler from Austin
Posted 17 Nov 2024
This property is marginal in quality not what we expected. The TV is cheap with limited channels no drink vouchers as advertised
Comment from Hotel Management
17 Nov 2024 by J, Hotel Management
Thank you for choosing the New Victorian Inn & Suites and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by J, Hotel Management
Thanks for the review and for choosing the New Victorian Inn & Suites! We hope to see you again soon.
by A verified traveler
Posted 9 Nov 2024
Clean room, very comfortable bed
Comment from Hotel Management
10 Nov 2024 by J, Hotel Management
Thank you for your positive review! Our team strives to meet or exceed our guest's expectations. We look forward to hosting you on a future stay!
by A verified traveler
Posted 27 Oct 2024
good facility and great location
Comment from Hotel Management
28 Oct 2024 by J, Hotel Management
We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
21 Oct 2024 by J, Hotel Management
Please reach out to our management team so we can find out how we could have done better to reach our goal of 5 stars. Guest feedback is extremely important to us so we can learn and train our team for future guests! We are unsure why the poor rating as we have a great history of providing 5 star service and experiences for our guests.
by A verified traveler
Posted 16 Oct 2024
Room was as advertised, everything worked, slept great, friendly front desk staff, breakfast included. Very much enjoyed our stay.
Comment from Hotel Management
21 Oct 2024 by J, Hotel Management
Thank you for the positive comments about your experience. We are glad to hear you enjoyed your stay!
by A verified traveler from Saint Peters
Posted 15 Oct 2024
Good value and everything we expect for an overnight stay. Would gladly stay again.
Comment from Hotel Management
16 Oct 2024 by J, Hotel Management
We work to provide our guests with an excellent experience, and I’m happy to see we were able to achieve this for you. It was a pleasure having you with us and we hope you will continue to use our facility whenever you are in the area.
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
16 Oct 2024 by J, Hotel Management
Thanks for choosing the New Victorian Inn & Suites. We hope you enjoyed your stay!
by A verified traveler
Posted 13 Oct 2024
Property was clean and convenient
Comment from Hotel Management
16 Oct 2024 by J, Hotel Management
Thanks for the great review and for choosing the New Victorian Inn & Suites! We hope to see you again soon.
