Ratings based on 322 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 11 Dec 2024
Other than the manager and one other staff member, staff was rude and never apologized for all the inconveniences that happened during my stay. Worst customer service and now I’m stuck with extra charges I didn’t authorize. Thanks for ruining my holidays.
by A verified traveler
Posted 10 Dec 2024
Beds were comfortable
Comment from Hotel Management
11 Dec 2024 by Front Office Manager, Hotel Management
Thank you for taking the time to tell us about your experience at avid SIOUX CITY - DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 9 Dec 2024
The location is great. Convenient to many excellent restaurants
Comment from Hotel Management
11 Dec 2024 by Front Office Manager, Hotel Management
Thank you for taking the time to tell us about your experience at avid SIOUX CITY - DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 7 Dec 2024
Check in was bad
The facility tried to run my credit card on file in the morning, before I was even there. Then I asked at check in, no one knew what I was talking about. So unprofessional
Comment from Hotel Management
11 Dec 2024 by Front Office Manager, Hotel Management
Thank you for choosing avid and for taking the time to provide feedback about your experience at avid SIOUX CITY - DOWNTOWN.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Front Office Manager, Hotel Management
Thank you for taking the time to tell us about your experience at avid SIOUX CITY - DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 1 Dec 2024
Loved the stay!
Comment from Hotel Management
11 Dec 2024 by Front Office Manager, Hotel Management
Thank you for taking the time to tell us about your experience at avid SIOUX CITY - DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler from Raymond
Posted 10 Nov 2024
It was very loud, we called several times to front desk and they acted like they could care less. Said a bus of a basketball team came. They were jumping, banging, screaming for several hours above our room We said, so it doesn't matter that we paid for a room to sleep? She acted like not really. First lady didn't even do anything. 2nd call, the lady said she just got on duty. Also had wait long to get towels next day when we even went down to desk to ask for some. Room was not very clean, just basics. Mirror had toothpaste on it from someone before. Floors and corners dirty. Wont stay here again.
Comment from Hotel Management
13 Nov 2024 by Front Office Manager, Hotel Management
Thank you for taking the time to tell us about your experience at avid SIOUX CITY - DOWNTOWN.Thank you for communicating the problems that were experienced. I will be communicating these issues with all of our agents to make sure this does not happen again.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 10 Nov 2024
Very clean rooms
Comment from Hotel Management
13 Nov 2024 by Front Office Manager, Hotel Management
Thank you for taking the time to tell us about your experience at avid SIOUX CITY - DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 5 Nov 2024
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Comment from Hotel Management
6 Nov 2024 by Front Office Manager, Hotel Management
Thank you for taking the time to tell us about your experience at avid SIOUX CITY - DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
