Ratings based on 346 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Oct 2024
The food at the onsite restaurant was actually very good. The room was dirty and smelled funny. Check in was slow. At check out they allowed us to store our bags because we didn’t know if we would make it back intime for the 12 o’clock check out so that was nice.
Comment from Hotel Management
9 Oct 2024 by Marika - Front Desk Ibis Sion, Hotel Management
Dear Madeleine,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the food at our onsite restaurant and appreciated the convenience of our luggage storage service.However, we are truly sorry to learn that your experience with the cleanliness of the room and the check-in process did not meet your expectations. This is certainly not the standard we strive to maintain, and your comments have been shared with our housekeeping and front desk teams to ensure improvements are made.We appreciate your honest review and hope that you will give us another chance to provide you with a better experience on your next visit.Best regards,
by A verified traveler
Super service
Posted 29 Jun 2024 on HotelsThe staff was super friendly and helped us with all our inquiries and made us feel at home
Comment from Hotel Management
7 Jul 2024 by Marika Pascali, Hotel Management
Dear Yerix,Thank you very much for sharing your experience at our hotel Ibis in Sion.We're delighted to hear that our staff was very friendly and assisted you with all your requests, making you fell at home.Your kind words motivate us to continue providing excellent service.We look forward to welcoming you back in the future.Kind regards,Marika - Front Desk Ibis Sion
by A verified traveler
Posted 12 May 2024
Air conditioning hasn’t been working on 3 nights out of 4 with daily temperatures reaching 27degrees Celsius, and very noisy road nearby so not ideal to keep windows open.
There was an overheat message on the device. First night was just fine, second night we were told at reception to turn it off then on again after 15’ (it was off when we arrived) obviously didn’t change a thing.
Third night, reception lady said it was forbidden by city of Sion to turn on before end may (which isn’t true, she just didn’t want to help, and mentioned she didn’t mind us doing a bad review for the property, we were « welcome to do so »
4th night the reception lady said she would send someone from the technical service, never did.
Awful service overall, property really getting old, and cleanliness also to be improved. We won’t come back.
Comment from Hotel Management
19 May 2024 by Marika - Front Desk Ibis Sion, Hotel Management
Dear Marion,Thank you for taking time to share your experience regarding your recent stay at Ibis Hotel in Sion.We are sincerely sorry to hear that your stay didn't meet your expectations.Regarding the noise, we understand how disruptive this can be.Unfortunately, our central location can sometimes lead to noise disturbances. We're continually working to minimize this inconvenience and exploring solutions to improve the soundproofing of our rooms.We're also sorry to learn that you found our building insufficiently clean. Cleanliness is a priority for us and we've immediately shared your feedback with our housekeeping team.Lastly, we regret that you perceived our reception staff as inefficient. We take the quality of our customers service very seriously and will be reinforcing our training to ensure every guest feels well welcomed and well served.We hope you'll give us another chance to provide you with a mush better experience during your next visit.Kind Regards,
by A verified traveler
Posted 31 Dec 2023
by A verified traveler
Posted 14 Oct 2023
Basic, but quiet. A/C wouldn't go lower than 21.8 degrees. Had to leave window open to be the heat.
Comment from Hotel Management
6 Nov 2023 by Flavio Gomes - General Manager, Hotel Management
Thank you for your comments, they are valuable and show us the way to meet the daily challenges of our profession.Our recently renovated rooms are indeed very functional. However, we are sorry that the temperature did not suit you, all our rooms are equipped with a radiator and air conditioning. During your next stay, we would be delighted to learn about this early so that we can provide you with better quality nights.Sincerely,
by A verified traveler
Posted 17 Jun 2023
Room and the entire hotel was clean. Food was awesome.
Comment from Hotel Management
27 Jun 2023 by Flavio Gomes - General Manager, Hotel Management
Thank you for sharing your important feelings after your stay at our property.It is a great pleasure to read your compliments and we are delighted that you were seduced by the cleanliness of the hotel, our teams and our cuisine. We look forward to welcoming you back to Sion.
by A verified traveler
Posted 20 May 2023 on Hotels
Up to the standard of other Ibis hotels I have stayed at. Reliable for good value for money. he reception was helpful an load me an electrical adaptor which was very useful for a short stay in Switzerland.
Comment from Hotel Management
27 Jun 2023 by Flavio Gomes - General Manager, Hotel Management
What a pleasure to read your review of our establishment. We are delighted that you enjoyed your stay at our hotel. We look forward to your next visit!Kind regards
by A verified traveler
Posted 20 Jan 2023 on Hotels
Comment from Hotel Management
17 Feb 2023 by Flavio Gomes, Hotel Management
Dear Pek Ling, Thank you for the rate :)Best regards,
by A verified traveler
Posted 21 Aug 2022 on Ebookers
by A verified traveler
Posted 28 Jul 2022 on Hotels
