Ratings based on 360 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
by A verified traveler
Posted 2 Nov 2024
For the cost of this hotel, I expected a bit more. I was traveling with my friend and had requested a room with 2 twin beds and got a confirmation from the hotel that the request was confirmed. But unfortunately, they did not have a room with twin beds for us and told me that I had requested a double bed - which I didn't. I had to show the email i received from the hotel staff member with the confirmation from the hotel o show that I had indeed asked for 2 beds. In itself, that wasn't a big deal, but I thought they might have showed they were sorry some other way - perhaps a bit off of the bill or - because we dined at the fancy restaurant in the hotel - a glass of champagne or something. But it was pretty much like we're sorry and that's it. We spent over 600 for one night with dinner at their restaurant. And while we were there, the power went out in Sintra - so crazy! Which I realize isn't there fault, but still added to the overall experience - thankfully their backup generator came on. Some guests didn't have hot water! This also isn't the best place to stay in terms of getting to the city center - it's a one way street and to go around to get back to the city center takes like 50 min via car. So be prepared to walk. Going down the big hill is easy - coming up the hill is not. Sintra is still an amazing place though. The hotel does seems like it could use a little refresh in the decor too. I think the property just changed owners - perhaps that's on their roadmap.
by A verified traveler
Posted 30 Oct 2024
This historic hotel is gorgeous and the grounds and pool stunning. The staff met every need with enthusiasm. I have raved about this hotel. Worth the trip to stay here.
by A verified traveler
Posted 23 Oct 2024
Facility beautiful. Walkable to sites. Staff is outstanding
by A verified traveler
Posted 3 Oct 2024
Property in person does not at all appear how it is presented in the website and certainly doesnt feel like a 5 star hotel. Very tired..staff is not overly attentive...room was extremely dissapointing. Over priced for the experience.
by A verified traveler
Posted 16 Sep 2024
Palacio de Seteais is one of the loveliest hotels we have stayed at. The location is fantastic, the palace is beautiful and the service is top-notch. The front desk staff was very welcoming when we arrived and helped us to book a trip around Sintra. The spa is also wonderful -- Catia is so kind and creates a great atmosphere for relaxation. We truly loved our experience and hope to come back soon!
by A verified traveler
Posted 22 Aug 2024
I like where is located, but the property needs maintenance
by A verified traveler
Posted 15 Aug 2024
Excellent staff, but the property needs updating...
by A verified traveler
Posted 8 Aug 2024 on Hotels
Stunning hotel still being renovated with great love and care. It is a real gem.
by A verified traveler
Posted 6 Jul 2024
