Ratings based on 841 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2025
Pros- good location for the Metro. Great for travelling around Brussels but also only three stops from Gare du Midi if you're travelling further afield.
There's a little shop just around the corner for anything you might need.
If you don't want to take the Metro, there are certainly places nearby within walking distance.
Coffee machine in the lobby (no tea and coffee making facilities in the room) was great if you wanted something to take with you.
Front desk staff seemed friendly and helpful.
Working lift was handy with suitcases.
Our room had everything we needed to prepare meals and was a good size.
Cons:
The deadlock on the door didn't work so we had to wedge a chair between the door and the toilet door. This may be an issue for solo female travellers.
The safe in the room didn't work so we needed to find a solution to protect valuable items.
The apartment is in need of a refresh as paint is scuffed and peeling and some of the furniture has been damaged.
Someone had been sick in the corridor outside the loft and it had been there for a couple of days before we left.
The area around the hotel might be unsuitable for solo female travellers at night as I was briefly followed by a man who only stopped when he saw I was with my male partner.
by A verified traveler
Posted 1 Jan 2025
The property was within walking distance of the Great Place and a lot of good eateries. Also, right across the street is the big ferris wheel, which gave us an amazing view of the city at night.
by A verified traveler
Posted 29 Dec 2024
by A verified traveler
Posted 11 Nov 2024
Hole in door.
Comment from Hotel Management
24 Dec 2024 by Team Citadines, Hotel Management
Dear Kaoru, thank you for your feedback. I'm sorry to read that it was something wrong during your stay. I hope to have the pleasure to welcome you again. Kind regards,
by A verified traveler from Comayaguela
Posted 20 Oct 2024
Great staff and facilites
Comment from Hotel Management
22 Oct 2024 by Team Citadines, Hotel Management
Dear guest,We are delighted to learn that you enjoyed your stay with us.We are glad to hear compliments of our staff members. Your kind words will be shared with the team. Receiving such feedback from residents like yours inspires us to continually improve our service delivery.Once again, thank you for making us one of your preferred accommodation choices.We look forward to the pleasure of welcoming you again soon ! Kind regards,
by A verified traveler
Posted 14 Oct 2024
Hotel was good enough if at a competitive price, it’s clearly a converted office block so room sizes were good, layout of room was a bit strange but ok, finishes were missing in several places and starting to look tired. Someone attempted to break into car overnight outside the hotel as it is fairly quiet late at night
Comment from Hotel Management
26 Oct 2024 by Yoann, Hotel Management
Hello, Thank you for your positive feedback. We are delighted to see that you enjoyed your stay in our residence. We hope to have the pleasure of welcoming you again in our residence. Best regards, Front Desk Team
by A verified traveler from Waltham
Posted 6 Oct 2024 on Orbitz
Everything was fine, except the bathroom.
The bathtub is very dangerous to use. It is deep and slippery inside. I am surprised that nobody got injury yet.
Comment from Hotel Management
6 Oct 2024 by Team Citadines, Hotel Management
Dear Edward,Thank you for your comment following your stay with us.We are delighted to hear that you had a pleasant stay. As far as the bathtub is concerned, we take your comment very seriously and will do what is necessary to make it less slippery.We look forward to welcoming you soon.
by A verified traveler
Posted 7 Sep 2024 on Hotels
Clean hotel with a kitchen in the room. It was a very uncomfortable stay due to no air conditioning and no cleaning of the room. Rooms are only cleaned weekly. The staff was helpful and friendly and enjoyed the coffee and water in the lobby
Comment from Hotel Management
8 Sep 2024 by Team Citadines, Hotel Management
Dear Kimberly,Thank you for taking the time to write this review about your stay with us. As we are an aparthotel, rooms are cleaned once a week. In addition, we take note of your comment and will do our best to improve our services. We hope to see you soon !Kind regards
by A verified traveler from Corpus Christi, TX
Posted 30 Aug 2024
Nice neighborhood.
Comment from Hotel Management
3 Sep 2024 by Team Citadines, Hotel Management
Hello Alice, Thank you very much for your good comment.We are glad to hear you enjoyed your stay.See you soon !Kind regards
by A verified traveler
A very nice hotel which is in the heart of it
Posted 27 Aug 2024 on HotelsVery friendly staff who were on hand to help with anything. The Belgian waffle maker at breakfast was an added touch of fun :)
The room was clean with comfortable beds. The location is brilliant in that it's a 3 mins walk from a metro station which takes you anywhere you'd like to go. There's trams and buses too. You can also walk to Midi station in about 25 mins, but with 2 young children in tow we gave that option a miss.
Comment from Hotel Management
28 Aug 2024 by Team Citadines, Hotel Management
Dear Tony,We thank you for your good review about your stay with us.We are more than happy to hear your stay went perfectly.We look forward to welcoming you soon !Kind regards,
