Ratings based on 154 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Seattle
Posted 19 Mar 2024
When we checked in, the room's A/C had not been running and the room was 90 degrees. Every day when we came home, the A/C had to be reset, and the room was sweltering. Also, the bathroom door was closed and when we opened it, a terrible odor consumed the room. After airing it out for an hour, it was okay.
Staff are very nice, but only one member of the day shift each day speaks any English, and it is very limited. Restaurant is nice, but serves very limited beer selections.
by A verified traveler
Posted 18 Feb 2024
Just good
by A verified traveler
Posted 25 Mar 2023
by A verified traveler
Posted 22 Nov 2022
Stayed in that hotel many times.
Everytime I go something got worse.
This time is the smell of the room. Utterly chemical and the toiletries are awful. I could swear the soap bar is the same kind my mum used to wash clothes with.
Breakfast is good buy there are much better hotels in Sinop
Comment from Hotel Management
25 Nov 2022 by Tacyane, Hotel Management
Boa tarde, Sra Rosie espero encontrá-la bem! Agradecemos a sua avaliação, a sua opinião é muito importante para nós. Levamos sempre em consideração a opinião dos nossos clientes na elaboração dos nossos projetos. Sua sugestão foi repassada para nossa diretoria. Att; Equipe Ucayali Hotel
by A verified traveler
Posted 8 Sep 2022 on Hotels
Comment from Hotel Management
9 Sep 2022 by Tacyane, Hotel Management
Bom dia, Prezado. Espero encontra-lo bem! Agradecemos a sua avaliação, a sua opinião é muito importante para nós. Que possamos sempre atender com amor e zelo. Att; Equipe Ucayali Hotel
by A verified traveler
Posted 6 Sep 2022
People working in this hotel are nice and happy. Breakfast is amazing. The restaurant is also very good. Nothing negative to say. I recommend it!
Comment from Hotel Management
6 Sep 2022 by Tacyane, Hotel Management
Good afternoon, Mrs Andrea. Hope to find you well! Thank you for your review, your opinion is very important to us. May we always serve with love and zeal. Att; Ucayali Hotel Team
Recommended
for Everyoneby A verified traveler from Buford, Georgia
Posted 31 Aug 2017
Pleasant stay, restaurant was really good. Room was clean and staff was very friendly, definitely would stay again at this hotel.
by James
Clean, Safe and Comfortable.
Posted 16 Mar 2017 on HotelsThis place was great. The room was spacious and clean and the food at the hotel was excellent! I was delightfully surprised with the modern look and feel of this hotel.
Recommended
for Everyoneby A verified traveler
Nice hôtel, well located on the city. Very clean.
Posted 11 Aug 2015And a great breakfast as well! I spent there a week for business in the area and will return to Ucayali.
by A verified traveler
Posted 13 Sep 2024
