Ratings based on 163 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
5.0 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from AUSTIN
Posted 11 Dec 2024
It’s beautiful resorts and beautiful beaches. The staff’s are awesome. Lunch and dinner it’s great. Need car to go where you need to go. Safe and clean area
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Kevin, Hotel Management
Thank you for the 5/5 rating! We're glad you enjoyed your stay and hope to see you again soon!
by A verified traveler from Santa Ana
Posted 6 Dec 2024
Property was beautiful and very well appointed. Staff were very friendly and gracious and eager to answer questions or otherwise help with any issues. Food was amazing. Room was amazing. View was amazing - will absolutely stay here every time I am in the area! :)))
Comment from Hotel Management
8 Dec 2024 by General Manager, Hotel Management
Dear Leigh,We're delighted you enjoyed your stay and appreciated our beautiful property, amazing food, and breathtaking views. Hearing that our staff left such a positive impression and your experience was top-notch makes us proud. We can't wait to welcome you back to The Singer Resort every time you're in the area.
by A verified traveler from Key Biscayne
Posted 4 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Sandra Schryver, Hotel Management
Dear Robert,Thank you for taking the time to share your feedback and for your excellent rating. We’re thrilled you had a fantastic experience and look forward to welcoming you back to The Singer Oceanfront Resort soon.Warm regards,
by A verified traveler from Lahaiona
Posted 4 Dec 2024
No bathrobes at an oceanfront resort? Come on. Shower fixture was faulty and shower gel wasn't refilled. Took 2 phone calls and over an hour to get shower gel. Front desk staff takes forever to answer phone and was rude. Fitness Center is small but adequate. Pool was large and heated. Very small hot tub. Quick market in lobby didn't have a single piece of fruit. One restaurant which is decent but very pricey. $18 for oatmeal to go? Had to self-park second night in the rain because there was no valet. It all looks new (remodeled in July 2024), but this place is cold, unfriendly and has little character. The housekeeping staff does not speak a word of English. PS - the AC shuts off every time you open the balcony door.
Comment from Hotel Management
4 Dec 2024 by Sandra Schryver, Hotel Management
Dear Johnny,Thank you for sharing your feedback about your recent stay with us at The Singer Oceanfront Resort. I want to extend my sincerest apologies for the multiple inconveniences you experienced during your visit.We pride ourselves on providing an exceptional guest experience, but we clearly fell short in several areas. We are addressing this feedback directly with our team to prevent similar occurrences.Your feedback is invaluable as we work to improve our guest experience. While I understand you may not wish to return, I hope you will give us another chance in the future to provide the exceptional service you deserve
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Sandra Schryver, Hotel Management
Dear Ali, Thank you for sharing your feedback. We regret that your recent stay did not meet your expectations. Please accept our apologies, and know that we are committed to improving based on your experience.Warm regard
by A verified traveler
Posted 3 Dec 2024
The rooms are very old and our room had mold. The staff did not do a thing about it. The gym was dirty and equipment does not work! The pool was incredibly dirty!! Full of sand and very trashy! The restaurant was very low quality food and the service was even worse. The beach chairs are very very old! On top of that, they only allow you two and if you want another then they will charge you extra. Even if no one else is at at the beach! This hotel is awful! It really is! I won’t stay there again!!! Cheap but they nickel and dime you and it adds up and you realize that you should have stayed elsewhere soon after arriving.
Comment from Hotel Management
3 Dec 2024 by Kevin, Hotel Management
Thank you for taking the time to share your feedback. We deeply regret to hear about the issues you experienced during your stay and want to extend our sincerest apologies for falling short of your expectations.Our resort has undergone a significant remodel, including updates to our guest rooms and public spaces with almost full completion in July of this year.Regarding your comments:Mold in the room: We take cleanliness and maintenance seriously, and I will be personally addressing your concerns with our team to ensure they are resolved.Gym and pool concerns: The gym is currently scheduled to undergoing a full remodel, and we are excited to unveil updated equipment and facilities soon. Additionally, our pool is regularly cleaned and maintained, but I’ll follow up with our team to ensure standards are consistently met.Beach chairs and umbrellas: Our resort fee includes two beach chairs and an umbrella for each reservation, which is communicated at booking. We appreciate your feedback on the condition of the chairs and are working on upgrades to improve the guest experience and are currently waiting for the delivery of our new chairs. We’re sorry that the restaurant and service fell short of expectations. Your comments have been shared with our food and beverage team to address the quality and service.We value your feedback as it helps us to grow and improve.
by A verified traveler
Posted 2 Dec 2024
Great hotel on the beach on Singer Island!
Comment from Hotel Management
3 Dec 2024 by Kevin, Hotel Management
Thank you so much for your 5-star review! We’re thrilled to hear you had a fantastic experience at our beachfront resort. Being right on the beach is one of our favorite features, and we’re so glad you enjoyed it!Your kind words inspire our team to continue delivering exceptional service and memorable stays. We look forward to welcoming you back soon for another relaxing visit to Singer Island!
by A verified traveler from Lake Worth
Posted 2 Dec 2024
Nice hotel with super employees. Everything was great..only next time we need to bring our own pillows..the ones in the room are so thick you can not lay flat when sleeping..everything else was outstanding
Comment from Hotel Management
2 Dec 2024 by Kevin, Hotel Management
Thank you so much for your wonderful review and for sharing your experience with us! We are thrilled to hear you enjoyed your stay and found our team to be exceptional—it’s always our goal to deliver outstanding service
by A verified traveler
Posted 2 Dec 2024
The property was clean and the staff was friendly and accommodating.
Comment from Hotel Management
2 Dec 2024 by Kevin, Hotel Management
Thank you for your fantastic review! We’re delighted to hear that you enjoyed our clean property and that our friendly, accommodating team made a positive impression.Your kind words mean so much to us, and we hope to welcome you back for another wonderful stay soon!
