Ratings based on 686 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
I booked this hotel through Expedia, but the room description was misleading. There was no mention of the room having no window or being so incredibly tiny. With just two carry-ons, it was almost impossible to move around. In Japan, hotels typically list the square footage, so you know what to expect—unfortunately, that wasn’t the case here.
The bathroom design was shocking. The toilet seat was so close to the glass divider that sitting down was nearly impossible. Whoever designed it must have a sense of humor! To make matters worse, the bath water was not hot, and the overall room temperature was freezing. The control panel didn’t work, and despite calling the front desk multiple times, they barely did anything to resolve the issue.
The bath design also caused water to flow under the sink, creating a huge mess every time we used it.
The customer service was equally disappointing. When I requested a room change—a fair request given the issues—I was met with a dismissive “this is what it is” response, with no apology or effort to address the situation.
This stay was far below expectations. Between the poor design, cold room, unhelpful staff, and misleading listing, I would not recommend this hotel to anyone.
by A verified traveler
Posted 16 Nov 2024
The room was very small but i overslept and the receptionist let me check out an hour later at no charge.
by A verified traveler
Posted 15 Nov 2024
I really enjoyed my stay here but all I can say that its downfall was, was the bathroom shower. I had to use a folded up towel to stop the water from leaking through the shower door. But aside from that, the housekeeping was good, the room was good and the staff were friendly.
by A verified traveler
Posted 9 Nov 2024
Lots of great restaurants and great value ones.
by A verified traveler
Posted 8 Nov 2024
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 31 Oct 2024
Good price/location for short trip. Small room and no window.
by A verified traveler
Posted 25 Oct 2024
by A verified traveler
Posted 25 Oct 2024
The toilet is very hard to sit down.There was no space for your leg
by A verified traveler
Posted 17 Oct 2024
Staff was great, location was good and had a great time.
