Ratings based on 981 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Sep 2024
Our request for more tea bags and some real milk was barely understood and not acted upon. We had to buy our own. A small point but the difference between a rating of 4 not 5.
Comment from Hotel Management
6 Sep 2024 by Yu Ming, Hotel Management
Thank you for your review of your recent stay. We are glad you had an overall pleasant stay and we look forward to welcome you back again soon
by A verified traveler
Posted 3 Sep 2024
Cleaned our room daily and provided new towels. Excellent access to MRT.
Comment from Hotel Management
4 Sep 2024 by Yu Ming, Hotel Management
Thank you for your review of your recent stay. We are glad you had an overall pleasant stay and we look forward to welcome you back again soon
by A verified traveler
Posted 2 Sep 2024
The V Hotel Lavender is conveniently located, very close to a metro station and close to the center. Just around the corner you´ll find a lot of food opportunities, cafés and supermarkets.
It is a huge hotel (15 floors) with a lot of movement so it might seem a bit anonymous. The rooms are very small and the breakast is not included, which is quite disappointing.
It does not have the feel of a 4 star hotel, although the price was good for Singapore.
Comment from Hotel Management
4 Sep 2024 by Yu Ming, Hotel Management
Thank you for your review and for highlighting our convenient location and nearby amenities. We understand that the size of the rooms and the absence of breakfast included were not to your expectations, and we appreciate your honest feedback. We strive to offer good value, but we’ll take your comments into account as we work to improve the guest experience. We hope to welcome you back for a more satisfying stay in the future.
by A verified traveler
Posted 27 Aug 2024
Rooms very small charged extra for view off zircon on another roof
Comment from Hotel Management
27 Aug 2024 by Yu Ming, Hotel Management
Thank you for sharing your feedback with us. We apologize that the room size and view did not meet your expectations. We strive to provide accurate descriptions and photos of our rooms to ensure guests know what to expect, but we regret any disappointment caused.Your comments are valuable, and we will review our room descriptions and amenities to enhance guest satisfaction. If you choose to stay with us again, please reach out directly, and we will do our best to provide a more comfortable experience.
by A verified traveler
Posted 27 Aug 2024
Great location, clean, good breakfast selections
Comment from Hotel Management
27 Aug 2024 by Yu Ming, Hotel Management
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.
by A verified traveler
Posted 25 Aug 2024
Rooms are very small and breakfast is very poor would not stay here again
Comment from Hotel Management
25 Aug 2024 by Yu Ming, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
by A verified traveler
Posted 24 Aug 2024
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Comment from Hotel Management
25 Aug 2024 by Yu Ming, Hotel Management
Thank you for your positive rating
by A verified traveler
Posted 20 Aug 2024
Bathroom has terrible smell. Already been checked but it was not helping.
Comment from Hotel Management
21 Aug 2024 by Yu Ming, Hotel Management
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
by A verified traveler
Posted 19 Aug 2024
Na
Comment from Hotel Management
21 Aug 2024 by yu ming, Hotel Management
Thank you for your review of your recent stay. We are glad you had an overall pleasant stay and we look forward to welcome you back again soon
by A verified traveler
Posted 9 Aug 2024
Great property, comfy bed, AC worked well. One of the best pools I've been to at a hotel.
Only negatives, room and hallway smelt a bit damp, with some visible mold on the shower grout. Shower temp was inconsistent, hard to get Cold or Hot, was always Luke warm.
Comment from Hotel Management
9 Aug 2024 by Yu Ming, Hotel Management
Thank you for your kind words about our property! We’re thrilled to hear that you enjoyed the comfortable bed, effective AC, and especially our pool—it’s great to know that it made such a positive impression.However, we sincerely apologize for the issues you encountered with the room and shower. The damp smell, visible mold, and inconsistent shower temperature are certainly not up to our usual standards. Your feedback is very important to us, and we have shared it with our housekeeping and maintenance teams to address these concerns immediately.We’re committed to ensuring that every aspect of our guests' stay is exceptional, and we appreciate your insights. We hope to welcome you back in the future and provide you with an even better experience.
