Ratings based on 216 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
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by A verified traveler
Posted 22 Nov 2024
Hotel had claimed that there is a free mini bar in the room.
This was two bottles of sparkling water.
Two bottles for our three night stay.
I feel free mini bar was a great aggregation!
by A verified traveler
Posted 10 Nov 2024
Rooms a little claustrophobic for more than one (e.g. couple) and the breakfast restaurant similarly at breakfast. Gym needs additional equipment. Otherwise great location and friendly staff.
Comment from Hotel Management
13 Nov 2024 by The Robertson House team, Hotel Management
Hi Jackey,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. Our rooms are designed intuitively to cater to the needs of travellers coming for leisure or for business. Albeit an intimate size, we hope that we have provided you a restful sleep, away from the hustle and bustle of the city. For your next visit, may we suggest our Suite rooms which come with a separate living area allowing you the flexibility of space.It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team
by A verified traveler
Posted 6 Nov 2024
The rooms prepared for us were impeccable, however the daily cleaning was not met my expectations, my drinking glass was left uncleaned, bathing area were untouched. The only cleaning works noticed were the bins clearing and the bed making. Also I was expecting that at least 1-2 bottles or drinking water will be given daily, which should be normal standard for every decent/chained hotels, yet I was informed during the check in that only one bottle of still water and 2 small bottles of sparkling water were provided and there will be no replenishment during my 3 nights of stay, which is somewhat disappointing.
Comment from Hotel Management
13 Nov 2024 by The Robertson House team, Hotel Management
Hi Supika,Greetings from The Robertson House.Thank you for taking the time to give us your feedback about your recent stay. It disappoints us to learn that your stay experience was not a pleasant one. As part of our environmental commitment to reducing plastic waste, we stay away from issuing single-use plastics such as plastic bottles, where appropriate. Our in-room water filtration dispenser is provided for you to enjoy clean drinking water, available at either room or boiling temperaturesWe apologise that the level of cleanliness was not up to your expectations. At The Robertson House, we take pride in offering our guests a comfortable and restful environment. Please be assured that we will take this back to our Housekeeping department and conduct a thorough investigation and to further train our associates on improving our service levels. Warm regards,The Robertson House team
by A verified traveler
Posted 23 Oct 2024
Really enjoyed the property. Staff is very friendly. Room was very clean. Stayed here for 5-6 days with full luggage’s and had no where to put our clothing. We were living out of our suitcases. No drawers. Very inconvenient. It’s the only reason I would not book again at this place unless I was just passing through. The breakfast was great. Loved the location.
Comment from Hotel Management
24 Oct 2024 by The Robertson House team, Hotel Management
Hi Cory,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. Our rooms are designed intuitively to cater to the needs of travellers coming for leisure or for business. Albeit an intimate size, we hope that we have provided you a restful sleep, away from the hustle and bustle of the city. For your next visit, may we suggest our Suite rooms which come with a separate living area allowing you the flexibility of space.It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team
by A verified traveler
Posted 23 Oct 2024
We got off to a bad start with the check in lady but they next day, we were given a room upgrade.
Other than that the staff were friendly and helpful.
Gym was nice but small. If more than two people was in there, it would be a problem.
I’d stay here again. Nice view from the room too.
Comment from Hotel Management
24 Oct 2024 by The Robertson House team, Hotel Management
Hi Ashley,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team
by A verified traveler
Posted 12 Oct 2024
Beautiful hotel :)
Comment from Hotel Management
15 Oct 2024 by The Robertson House team, Hotel Management
Hi Intani,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
15 Oct 2024 by The Robertson House team, Hotel Management
Hi Lai Sim,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team
by A verified traveler
Posted 29 Sep 2024
Best pool with long hours to enjoy it
Comment from Hotel Management
15 Oct 2024 by The Robertson House team, Hotel Management
Hi Amy,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team
by A verified traveler
Posted 29 Sep 2024
Very good location, quiet, but close to the busy parts of Singapore. The hotel is new and clean, and the staff is very friendly. Recommend.
Comment from Hotel Management
15 Oct 2024 by The Robertson House team, Hotel Management
Hi Roberts,Greetings from The Robertson House!Thank you for taking the time to give us your feedback about your recent stay and we hope you have had an enjoyable experience. It’s been a pleasure to have you with us and we look forward to welcoming you again for your next visit.Warm regards,The Robertson House team
