Ratings based on 78 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Will love to come back again!
Posted 16 Nov 2021 on HotelsGreat residence n service!
by A verified traveler
Capello birthday was a huge success
Posted 6 Sep 2021 on HotelsSpecial birthday and kindly upgraded to two bedroom. Fantastic service and would rebook.
by A verified traveler
Great stay, 5 stars!!
Posted 5 Sep 2021 on HotelsGreat overall experience at the hotel; The staff at the Knolls restaurant was super accommodating and they even let us order off the menu!
by A verified traveler
Posted 30 Aug 2021 on Hotels
by A verified traveler
Disappointing, poor communication and service
Posted 2 Jul 2021 on HotelsThe property is disappointing, we stayed for a birthday. The birthday was highlighted via email prior to arrival, and while we tried to arrange something special to be placed in the room prior to arrival this went ignored despite being charged for extra amenities.
On arrival (the day of the birthday), despite supplying our IC and CC, the birthday went overlooked (Its on the IC!) and to make things worse the receptionist attempted to check us into someone else's reservation, as such we were given ALL of their information (PDPA Violation). The couples details were EU/SG, same as us. Racial profiling? No empathy or apology.
No room orientation several features were not easy to use, the room was dirty (smears in the shower, debris on the floor throughout the room, etc.)
F&B options are poor, quality of food tastes frozen and premade. Service is extremely slow, no anticipation offered why sit families with crying babies right next to couples. Zero tact when upselling. Order from Panamericana.
The culturalist mentioned the hotel was full, she made us feel like we were pestering her. The activities program had not been expanded to accommodate COVID or Occupancy.
I understand we have restrictions due to COVID, no effort had been made to offer guests a 5* experience. It can not be because they are short-staffed, breakfast had a crew of over 12 for 30(?) tables
Yet another poor corporate chain pretending to be 5*. Wait until borders open and go to Maldives, Dubai, or Phuket.
by A verified traveler
Posted 9 Jun 2021 on Hotels
by A verified traveler
Posted 11 May 2021
Wonderful staycation at Capella.
Credit goes to the warm and personable staff who made this an unforgettable experience - from the attentive and unhurried check-in process by Chai, the birthday cake, cards and balloons, the surprise villa upgrade by Agnes, the sustainable art program for our kids by Mitra, Cheryl and Nurul, the delicious brunch at the Knolls, dim sum at Cassia.... I think a lot of care and thought had gone into creating the best possible experience for their guests.
This is one of the best hotels in the world. We're already making plans to return!
by A verified traveler
Posted 6 May 2021
We loved the whole experience and most importantly it’s quiet n homely. We loved the kitchen n it’s so convenient to get simple quick food prepared
by A verified traveler
Excellent Service
Posted 24 Apr 2021 on HotelsThe service was excellent and attentive.
It was my mother’s birthday and she was given a cake when we had our meal at the Knolls and Cassia.
Dinner at the Cassia was one of the best I had in a long time
by A verified traveler
Posted 8 Apr 2021
The Capella Hotel is really one of the best in Singapore. Impressive property. Excellent service despite the pandemic. Impressive dining experience. And the very helpful Whatsapp concierge which is super handy. Highly appreciate the friendly staff. Excellent stay. Will come back.
