Ratings based on 259 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Andras Biro, Hotel Management
Dear Carolyn,Thank you for taking the time to share your wonderful feedback on Expedia! I am thrilled to hear that you had a perfect stay with us. Your kind words inspire us to continue delivering exceptional service and experiences.We look forward to welcoming you back soon for another memorable visit.Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore
by A verified traveler
Posted 24 Nov 2024
I have stayed twice now at this hotel. I love the staff and service, they are very helpful.
Feels like a nice small boutique hotel with wonderful rooms.
Comment from Hotel Management
27 Nov 2024 by Andras Biro, Hotel Management
Dear Tom,Thank you so much for your perfect review and for choosing to stay with us twice! I am delighted to hear that you love our staff and service, and that you enjoyed the boutique feel and wonderful rooms of our hotel.Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations both times. We look forward to welcoming you back for another exceptional stay in the future.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Andras Biro, Hotel Management
Dear Marguerite,Thank you for the perfect rating and sharing your experience on Expedia! I truly appreciate your feedback and are thrilled you had an exceptional stay. We hope to welcome you back to Kempinski for more wonderful moments in the future!Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore
by A verified traveler
Posted 10 Nov 2024
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Comment from Hotel Management
11 Nov 2024 by Andras Biro, Hotel Management
Dear George,Thank you for your perfect 5 out of 5 rating and for taking the time to share your review on Expedia. I am delighted to know that you had an excellent experience with us at The Capitol Kempinski Hotel.It was a pleasure to have you as our guest, and we look forward to welcoming you back for another memorable stay.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore
by A verified traveler
Posted 8 Nov 2024
We stayed in the room 231 which wasn’t up to the Kempinski’s hotel star rates:
Stains on couch and armchair
Marks on the floor
Scratches on walls and furniture
Coffee table has plenty of stains after cups
Bathroom amenities: one day plenty, the other day- we need to ask for, had one piece of soap for the whole week
No PowerPoints in the bathroom
Towels are very old and bathrobes have stains
No shaving amenities
No sewing kit
No iron and iron board.
Common area: toilet doesn’t have hand soap and hand dryer.
Yes:
Breakfast is very good and the staff is very friendly
Minibar is for free
Replace water every day in the room
Making bed at night
After check out the hotel can provide you with the room to refresh: to have shower, drinks, have some sleep, etc for 1 hour.
Location
Comment from Hotel Management
10 Nov 2024 by Andras Biro, Hotel Management
Dear Marina,Thank you for taking the time to share your detailed feedback following your stay at The Capitol Kempinski Hotel. I truly appreciate your honest review, as it helps us to identify areas for improvement and provide better service to our valued guests.I am sincerely sorry to hear that certain aspects of your stay did not meet your expectations. Please rest assured that I have addressed the issues you mentioned with our housekeeping and maintenance teams, to be rectified straight away. Regarding the absence of power sockets in the bathroom, we acknowledge that this is a limitation due to the building's heritage status, which impacts the extent of modifications we can make. Additionally, the high demand for irons and ironing boards was due to several group bookings, which caused delay in availability. I apologize for any inconvenience this may have caused during your stay.It is great to hear that you enjoyed the breakfast, found our staff to be friendly, and appreciated the complimentary minibar and daily water replacements. We are also pleased that you valued the refresh room offered post check-out.Thank you again for your constructive feedback. We hope you will give us another opportunity to provide a seamless experience on your next visit.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore
by A verified traveler
Posted 3 Nov 2024
Great location, great atmosphere, room is very classical, but some items do not work well. Outlets are worn out, hair dryer is faulty. But overall, location is great.
Comment from Hotel Management
5 Nov 2024 by Andras Biro, Hotel Management
Dear David,Thank you for taking the time to share your feedback with us. I’m pleased to hear that you enjoyed our central location, ambiance, and the classic charm of our rooms.I apologize for the issues you encountered with the outlets and hair dryer. We appreciate your comments, as they help us identify areas for improvement. Please rest assured that I will address these items to enhance our guests’ experience, and it has been rectifed straight away. We hope to welcome you back to The Capitol Kempinski Hotel Singapore for an even better stay in the future.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore
by A verified traveler from SINGAPORE
Posted 20 Oct 2024
Check in waiting time was 20 mins. Upon arrival in reception, we were told to sit and wait but we were ignored for about 15 mins. I had to find someone to ask to check in. The staff attentiveness at reception needs some attention.
Overall the stay was nice and the hotel very special. However, with some added focus from the staff to the guests, this place could achieve 6 stars.
Comment from Hotel Management
22 Oct 2024 by Andras Biro, Hotel Management
Dear Stuart,Thank you for sharing your experience with us regarding your recent stay at The Capitol Kempinski Hotel Singapore. I genuinely appreciate your feedback, as it helps us identify areas for improvement.I sincerely apologize for the lengthy wait time during check-in and for feeling overlooked upon your arrival. This is certainly not the standard of service we aim to provide. Your comments will be addressed with our team to ensure that we enhance our guest experience from the moment they arrive.I’m glad to hear that you found the overall stay enjoyable and that you appreciated the unique charm of our hotel. Thank you once again for your feedback, and we hope to welcome you back soon.Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore
by A verified traveler
Posted 11 Oct 2024
Amazing hotel brilliant attentive staff
Comment from Hotel Management
13 Oct 2024 by Andras Biro, Hotel Management
Dear Michelle,Thank you for your wonderful 5-star review on Expedia! I’m delighted to hear that you had an amazing stay and appreciated our attentive staff. We always strive to create memorable experiences for our guests, and your feedback means a lot to us.We look forward to welcoming you back to The Capitol Kempinski Hotel Singapore soon!Best regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore
by A verified traveler
A memorable anniversary
Posted 2 Oct 2024 on HotelsAmazing staycation to celebrate our 30th wedding anniversary. The room is very spacious and comfortable. We received a warm welcome cake and a nice fruits basket in our room upon our arrival.
However, the walkway at basement 3 from the hotel to the mall car park is untidy and disorganised, otherwise everything else is excellent 👍
Comment from Hotel Management
4 Oct 2024 by Andras Biro, Hotel Management
Dear Joyce,Thank you for your fantastic 10 out of 10 review on Hotels.com! I am delighted to hear that you chose to celebrate your 30th wedding anniversary with us and that you enjoyed your spacious and comfortable room. It's wonderful to know that the welcome cake and fruit basket added a special touch to your stay.We appreciate your feedback regarding the walkway from the hotel to the mall car park, and we will certainly address this to ensure a better experience for our guests.Thank you once again for your kind words, and we hope to welcome you back for more memorable moments in the future!Best regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore
by A verified traveler
Posted 27 Sep 2024
Great hotel in a very nice location. Would definitely stay again! Highly recommended.
Comment from Hotel Management
1 Oct 2024 by Andras Biro, Hotel Management
Dear Erik,Thank you for your excellent 5 out of 5 review on Expedia! I am thrilled to hear that you enjoyed your stay and our convenient location. Your recommendation means a lot to us, and we look forward to welcoming you back to The Capitol Kempinski Hotel Singapore in the near future!Warm regards,Andras BiroGeneral ManagerThe Capitol Kempinski Hotel Singapore
