Ratings based on 976 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Oct 2024
Shirley from the express checkout counter helped me to check-in, and it was a fuss-free process. She also upgraded my room to the executive loft from premium for free, and was assigned a corner unit. It was my first time trying a loft which I longed to experience, and had an overall pleasant stay with Studio M.
Comment from Hotel Management
1 Nov 2024 by Pearlyn Koh, Hotel Management
Dear Jia JunThank you for participating on one of our online platforms of Studio M.Glad you liked our rooms and the facilities! Our people are at the heart of everything we do and I am happy to read that our team was able to make you feel like a valued guest.I appreciate you choosing Studio M, let me know when you plan your next Singapore adventure so that we can continue to look after you.Have a Lofty day,Guest Services
by A verified traveler
Posted 25 Oct 2024
Wall is thin. People were partying at our next room. Feedback a couple of times throughout the day and sleeping hours. Things did not improved. We were woken at 5am and decided to just go for breakfast. Staff did not initiate to change our room despite our unpleasure experience. We can’t even rest properly. Better customer experience required by the team and more attentive towards the needs for customer.
Comment from Hotel Management
1 Nov 2024 by Pearlyn Koh, Hotel Management
Dear ColinThank you for your review of Studio M. I am concerned to read about your experience during your stay at our hotel. While I am glad that some of the team were able to look after you, I am disappointed to learn that some individuals were not able to handle your concerns with empathy. I am sorry for any inconvenience this may have caused.Your feedback will be reviewed with the team so that we can put measures in place to prevent this from happening. We do take all comments to heart and review them with the teams so that we can continue to improve the service we provide our guests. Once again, my apologies for the inconvenience caused. In the meantime, if I may be of further service to you, please let me know.Have a Lofty day,Guest Services
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Pearlyn Koh, Hotel Management
Dear Meng YeuThank you for staying with us here in Studio M!We value the feedback and kind words from all our guests.Please do write to us at a time convenient for you and we would love to hear more about your stay.We look forward to welcoming you back again, soon enough! Have a Lofty day,Guest Services
by A verified traveler
Posted 21 Oct 2024
Hygiene level is terrible. No bidet or water source in toilet.
Comment from Hotel Management
23 Oct 2024 by Pearlyn Koh, Hotel Management
Dear Azmi,Thank you for your kind words and honest feedback! We are indeed most delighted to hear that you had a memorable stay with us.Despite certain downsides to your stay here with us with regard to the conditions and facilities of our rooms, I hope we were able to create a memorable stay for you. My sincere apologies for any inconvenience caused. Please also do note that the relevant department has been notified of your concern and we will ensure a better service standard to all our guests, moving forward. We look forward to welcoming you back again, soon enough! Have a Lofty day,Guest Services
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Pearlyn Koh, Hotel Management
Dear Lee,Thank you for participating on one of our online platforms of Studio M.Glad you liked our rooms and the facilities! Our people are at the heart of everything we do and I am happy to read that our team was able to make you feel like a valued guest.I appreciate you choosing Studio M, let me know when you plan your next Singapore adventure so that we can continue to look after you.
by A verified traveler
Posted 18 Oct 2024
Loft type
Comment from Hotel Management
18 Oct 2024 by Pearlyn Koh, Hotel Management
Dear Lyka AngelicaThank you for participating on one of our online platforms of Studio M.Glad you liked our rooms and the facilities! Our people are at the heart of everything we do and I am happy to read that our team was able to make you feel like a valued guest.I appreciate you choosing Studio M, let me know when you plan your next Singapore adventure so that we can continue to look after you.Have a Lofty day,Guest Services
by A verified traveler from SNAROYA
Posted 25 Sep 2024
I love Studio M
Comment from Hotel Management
27 Sep 2024 by Pearlyn Koh, Hotel Management
Dear Rune,Thank you for participating on one of our online platforms of Studio M.Glad you liked our rooms and the facilities! Our people are at the heart of everything we do and I am happy to read that our team was able to make you feel like a valued guest.I appreciate you choosing Studio M, let me know when you plan your next Singapore adventure so that we can continue to look after you.Have a Lofty day,Guest Services
by A verified traveler
Posted 22 Sep 2024
This is a very interesting property where you have a loft room as well as a main room. Great for 3 people. Excellent breakfast dining and a good all day cafe. Heaps of great restaurants with in short walking distance . An easy walk to Chinatown, Clark Quay. Loved it.
Comment from Hotel Management
22 Sep 2024 by Pearlyn Koh, Hotel Management
Dear Bob Thank you for participating on one of our online platforms of Studio M.Glad you liked our rooms and the facilities! Our people are at the heart of everything we do and I am happy to read that our team was able to make you feel like a valued guest.I appreciate you choosing Studio M, let me know when you plan your next Singapore adventure so that we can continue to look after you.Have a Lofty day,Guest Services
by A verified traveler
Posted 11 Sep 2024
Staff were incredibly helpful and friendly. Special mentions for duty manager Jonathon and Ismail, Shirley and Rowena for their care and support towards myself and mother during a medical emergency.
Comment from Hotel Management
17 Sep 2024 by Pearlyn Koh, Hotel Management
Dear Chou YewThank you for participating on one of our online platforms of Studio M.Glad you liked our rooms and the facilities! Our people are at the heart of everything we do and I am happy to read that our team was able to make you feel like a valued guest.I appreciate you choosing Studio M, let me know when you plan your next Singapore adventure so that we can continue to look after you.Have a Lofty day,Guest Services
by A verified traveler
Posted 11 Sep 2024
Ive been using this hotel off and on since it opened. The loft rooms are always a good option for me as I often need the desk space to work. While the room was clean and very comfortable for what I required, it is getting a little tired and ready for revamp. The area around the hotel is great with many dining / watering holes.
Comment from Hotel Management
17 Sep 2024 by Pearlyn Koh, Hotel Management
Dear Daryl,Thank you for your kind words and honest feedback! We are indeed most delighted to hear that you had a memorable stay with us.Despite certain downsides to your stay here with us with regard to the conditions and facilities of our rooms, I hope we were able to create a memorable stay for you. My sincere apologies for any inconvenience caused. Please also do note that the relevant department has been notified of your concern and we will ensure a better service standard to all our guests, moving forward. We look forward to welcoming you back again, soon enough! Have a Lofty day,Guest Services
