Ratings based on 969 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 16 Nov 2024
by A verified traveler from Vancouver
Posted 8 Nov 2024
by A verified traveler from Pyrmont
Posted 7 Nov 2024
Did not get the gold membership upgrade nor the late checkout. As a Gold member of expedia this is the standard that I expect to receive.
by A verified traveler
Posted 5 Nov 2024
Lovely hotel and grounds. Not close to MRT but there is a shuttle bus in the day every hour.
Comment from Hotel Management
19 Nov 2024 by Shangri-La Singapore , Hotel Management
Dear Paul,Thank you for the positive feedback. I'm glad you've enjoyed your recent stay and visit with us. My team and I look forward to the pleasure of serving you again soon. Best regards, Stephan Kapek General Manager
by A verified traveler
Posted 5 Nov 2024
The hotel is always my favorite. Everything is perfect. Exceptionally there are so few doormen. Usually there is only one . Customers are being dropped off in car queues. And sometimes there is no body at door to take care of customer luggages. Anyway it is still one of my favorite hotels.
Comment from Hotel Management
19 Nov 2024 by Shangri-La Singapore , Hotel Management
Dear Kun,Thank you for taking the time to share your feedback. I'm glad you've enjoyed our signature Asian hospitality during your recent stay with us.Your kind words have also been shared with the team who continue to deliver seamless and exemplary experiences for our guests. We look forward to welcoming you back to Shangri-La Singapore for your future visits.Best regards, Stephan Kapek General Manager
by A verified traveler
Posted 30 Oct 2024
sauna
gym is first class
excellent breakfast buffet
clean and good view room
Comment from Hotel Management
19 Nov 2024 by Shangri-La Singapore , Hotel Management
Dear Diane,Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed our sauna gym and buffet spread during your stay with us.We look forward to the privilege of welcoming you back again soon. Best regards, Stephan Kapek General Manager
by A verified traveler
Posted 29 Oct 2024
Geat doormen at the front: pleasant, helpful and friendly. Great ambassadors for the hotel. We always enjoy our stays here and will be happy to return.
Comment from Hotel Management
19 Nov 2024 by Shangri-La Singapore, Hotel Management
Dear Dave,Thank you for taking the time to share your feedback. I'm glad you've enjoyed our signature Asian hospitality during your recent stay with us.Your kind words about our service are greatly appreciated. We strive to provide excellent experiences for all our guests, and it is wonderful to know we succeeded during your stay.We look forward to welcoming you back to Shangri-La Singapore for your future visits.Best regards, Stephan Kapek General Manager
by A verified traveler
Posted 25 Oct 2024
The staff was super helpful, the paid upgrade to club tower was not worth it but otherwise our stay was very pleasant especially with the landscaping of multiple fish pond, garden areas, and walkways throughout the property.
Comment from Hotel Management
19 Nov 2024 by Shangri-La Singapore, Hotel Management
Dear Harry,Thank you for your positive feedback. I am heartened to hear that your stay was a great one, from the facilities around the hotel to the service our staff rendered which was above and beyond standards.Thank you once again for choosing Shangri-La Singapore and we look forward to creating more memorable memories with you soon. Best regards, Stephan Kapek General Manager
by A verified traveler
Posted 23 Oct 2024
Cleanliness
