Ratings based on 861 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Very safe, clean and convenient. The public transport was free when staying on Sentosa Island and was very easy to use and get around. We had children with us and there was plenty for us to do each day.
by A verified traveler
Posted 24 Feb 2024
I didn’t like that there was no thermostat in the room to manually adjust the temperature in the room. $45 for a breakfast buffet was totally unjustified
Comment from Hotel Management
16 Mar 2024 by Natasha - Assistant Operations Manager, Hotel Management
Dear Mr Venkataraman,We thanked you for choosing to stay with us. We regret to learn that your experience did not meet your overall expectations. It is always our best intention to give you the highest standard of service and what you have experienced is by no means an indicative of such. We have shared your concerns. Rest assured that we will do a reevaluation and ensure corrective measures are effectively put in place to avoid any recurrence. We sincerely apologized for the inconvenience that this may have caused you. We hope to be of service to you once again.Hope to see you again.
by A verified traveler
Posted 11 Feb 2024 on Hotels
by A verified traveler
Posted 7 Feb 2024
Place was clean and amazing. Swimming pool was fun and my son enjoyed playing in the sand. Would definitely recommend. Amenities wise, things perhaps could be slightly better with hotel restaurants/cafes. Wish that there was also a shortcut to RWS instead of having to walk about 7mins. Overall experience was positive and would definitely come back when able.
by A verified traveler
Give it a miss
Posted 15 Jan 2024 on HotelsI would say the price doesn’t match what’s offered. Food in the Hard Rock Cafe is limited, tasteless and overpriced. Hotel needs a revamp and is tired. Bathroom had mould and we booked a room for three people and only had one bed , we were told at the front desk there was a pull out bed but there wasn’t . Over $500 a night and it’s not really worth it
Comment from Hotel Management
16 Mar 2024 by Natasha - Assistant Operations Manager, Hotel Management
Dear Ms Acret,Thank you for taking time to provide a review on your recent stay. We regret to hear that we did not provide the accommodations nor comfort level that met your expectations. We are continuously working to maintain and improve our facilities for the satisfaction of all our guests. We will continue to share and review our service levels and we wish to thank you for your insights. We hope to be of service to you once again.
by A verified traveler
Average experience
Posted 3 Jan 2024 on HotelsThe good: reception and room service were prompt and staff tried their best to accommodate our requests. The pool was very good for kids, there was a sand beach section, water spray section, slide, etc. Our room had a good window view looking out across to Vivo city, the cable cars, monorail and to the left we could even see dolphins at Dolphin Island! This was highly entertaining for our toddler.
The bad: very limited facilities and food options if you have young kids. There is basically only 1 breakfast venue (which doesn’t serve lunch or dinner) and 1 bar/restaurant which doesn’t look very suitable for toddlers. Room service is very expensive and quite limited in selection. The only facility for kids was the pool and unfortunately it rained a lot during our stay. There wasn’t any playground or kids club to entertain children. We ended up leaving the hotel a lot for entertainment and meals. Overall the hotel feels slightly run down. The lighting in the room was extremely dim. There was only 1 small downlight in the toilet at the sink.
by A verified traveler
Posted 27 Dec 2023 on Hotels
by A verified traveler
Not really 5 stars
Posted 18 Dec 2023 on Hotels- housekeeping refused to assist on basis that it is not her room to help
- bedroom slippers were dirty and requested for a change. But, this had to be complained at front desk as no one came for replacement. Front desk was kind to assist almost immediately
- tv remote controller kept malfunctioning
by A verified traveler
Posted 10 Dec 2023
Staff was hospitable and room was clean. I wish there were an fully powered outlet near the bathroom mirror to power a curling iron.
Comment from Hotel Management
14 Dec 2023 by Chris How , Hotel Management
We would like to thank you for staying with us and taking the time to review your recent stay experience in detail. Your feedback is highly important to us as we seek further avenues for improvement on the quality of our hotel.We have shared your concerns. Rest assured that we will do a reevaluation and ensure corrective measures are effectively put in place.
by A verified traveler
Posted 10 Dec 2023
