Ratings based on 96 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Dec 2024
Nice hotel and friendly staff
Comment from Hotel Management
7 Dec 2024 by Dominic Chong, Hotel Management
Dear Wei,Thank you for your wonderful review! We're so glad you enjoyed your stay and appreciated our friendly staff. We hope to welcome you back soon for another great experience!Best regards,Dominic ChongOperations Manager
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Alex Chong, Hotel Management
Dear Hemant,Thank you so much for your 5 out of 5 rating! We’re absolutely delighted to hear that you had such a fantastic stay at Hotel Ora. It’s always rewarding to know that our spacious, clean rooms, convenient location, and quality amenities made your visit memorable. We're also pleased that our SmartTVs and complimentary minibar were a hit with your family.Your positive feedback on our breakfast and attentive service means a lot to our team. We can’t wait to welcome you back on your next visit to Sentosa!Warm regards,Alex ChongSenior Manager
by A verified traveler
Posted 10 Sep 2024
I don't normally give reviews, but I will when it is warranted. The customer service was second to none. A . Gabriella and her team were so accommodating and every one of our needs were met immediately without hesitation. I would definitely stay here again, without a doubt. Again, Hotel Ora, Well done. You have a Super team of staff. Congratulations.
Comment from Hotel Management
11 Sep 2024 by Dominic Chong, Hotel Management
Dear Goran,Thank you so much for your wonderful review! We’re thrilled to hear that Gabriella and the team provided exceptional service and met all your needs. We truly appreciate your kind words and are delighted you’d choose to stay with us again. Thank you for recognizing their hard work!Best regards,Dominic ChongOperations Manager
by A verified traveler
Posted 10 Sep 2024 on Hotels
Very close to universal studio, unfortunately, since Jun 1, 2024, universal studio no longer allow re-entry for the same day, otherwise, it will be a great plus for this hotel. Breakfast is good.
Comment from Hotel Management
11 Sep 2024 by Dominic Chong, Hotel Management
Dear George,Thank you for your feedback! We’re glad you enjoyed our location and breakfast. We understand the re-entry policy change is a bit of a letdown and appreciate your understanding.We are looking forward to welcome you once again in future for better experience!Best regards,Dominic ChongOperations Manager
by A verified traveler
Cant ask for more.
Posted 6 Sep 2024 on HotelsAll was great. Staff was helpful and hotel is in good location
Comment from Hotel Management
6 Sep 2024 by Alex Chong, Hotel Management
Dear Hazel,Thank you so much for the 10 out of 10 rating! We’re thrilled to hear that you had a great stay and found our staff helpful and the location convenient. Your positive feedback means the world to us, and we’re glad we could contribute to a memorable experience.We look forward to welcoming you back to Hotel Ora soon!Warmest RegardsAlex ChongSenior Manager
by A verified traveler
Posted 27 Aug 2024 on Wotif
Loved this location with short walk to everything - so easy to get around. The staff were all fantastic but a special mention to Josh who made the birthday stay very special with room decorations, chocolates, birthday cake and entry tickets to water park for everyone. The breakfast was delicious with so many options. The family loved the pool area after hot days exploring. Would recommend to anyone and hope to return again one day.
Comment from Hotel Management
31 Aug 2024 by Alex Chong, Hotel Management
Dear Andrea,Thank you so much for the 5 out of 5 rating and your kind words! We’re thrilled to hear that you loved our location and found it easy to explore everything Sentosa Island has to offer.We’re especially delighted that Josh made your birthday stay so special with the room decorations, chocolates, birthday cake, and water park tickets. It’s wonderful to know that our breakfast options and pool area added to your family’s enjoyment after a day of exploring.Your recommendation means the world to us, and we’re so glad to hear you hope to return one day. We look forward to welcoming you and your family back for another memorable stay at Hotel Ora!Warmest regardsAlex ChongSenior Manager
by A verified traveler
Very good hotel
Posted 23 Aug 2024 on HotelsVery good hotel near from sentosa attractions .No much food variety in sentosa . everything is expensive .
It is good to stay in mainland and visit sentosa .it would be much cheaper and lot of malls you can visit
Comment from Hotel Management
25 Aug 2024 by Dominic Chong, Hotel Management
Dear Fahed,Thank you for your feedback! We’re glad you enjoyed the hotel's location. We understand that dining options and costs in Sentosa can be a concern however we hope to see you again soon!Best regards,Dominic ChongOperations Manager
by A verified traveler
Posted 20 Aug 2024 on Hotels
Comment from Hotel Management
25 Aug 2024 by Alex Chong, Hotel Management
Dear joe,Thank you so much for the 10 out of 10 rating! We're delighted that you had such a positive experience at Hotel Ora.We look forward to welcoming you back soon!Warmest RegardsAlex ChongSenior Manager
by A verified traveler
Posted 11 Aug 2024 on Hotels
Every thing was perfect except they did not give me the 200 dollar deposit until now
Comment from Hotel Management
12 Aug 2024 by Dominic Chong, Hotel Management
Dear Dr Abdul Aziz,Thank you for taking the time to leave us a review. We are delighted to hear that you enjoyed your stay with us. We have noted your concern regarding the deposit cancellation and our team will reach out to you separately to address this. We look forward to welcoming you back to Hotel Ora.Best regards,Dominic ChongOperations Manager
by A verified traveler
Posted 8 Aug 2024
They seem to still be ironing some processes, for instance we book for 4 people but the included breakfast is only for two... The room is supposed to be for 2 adults and 2 children, but actually only have one king size bed, not even a sofa is available in the room. That was then exceptionally sorted with an additional bed without charge (they haven't charged us, but normally would add 100 dollars per day to our bill).
While not applicable to all, they have some amazing staff which are happy to go above and beyond what is expected (mainly thinking of Robin).
The best thing is the hotel is very close to universal studios.
Finally don't expect 5 star hotel food service or restaurants on premises.
So is really a mixed review. Just to help to adjust any expectations
Comment from Hotel Management
9 Aug 2024 by Alex Chong, Hotel Management
Dear Cesar,Thank you for taking the time to share your detailed feedback. We appreciate your honesty and are glad to hear that you found some aspects of your stay positive, particularly the excellent service provided by Robin. We’ll be sure to recognize Robin for going above and beyond to make your stay more comfortable.We apologize for the confusion regarding the breakfast inclusion and the room setup. We understand how this could have been inconvenient, and we’re glad that our team was able to accommodate your needs with an additional bed at no extra charge. Your comments about the room configuration and breakfast policy are important to us, and we’ll work on ensuring that our offerings better match the expectations of families staying with us.We also appreciate your feedback regarding our food service and on-site dining options. We’re continually working to improve our offerings and your input will certainly help us in that process.Thank you once again for helping us identify areas where we can enhance our guest experience. We hope to have the opportunity to welcome you back and provide an even better stay in the future.Warmest RegardsAlex ChongSenior Manager
