Ratings based on 43 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2019
by A verified traveler
Posted 20 May 2019 on Hotels
Comment from Hotel Management
21 May 2019 by Jackie, Customer Care Support, Hotel Management
Dear Valued Guest,
Thank you for taking time to review our property. I am glad to hear that we will be your top choice when you visit. We look forward to welcoming you back soon!
by A verified traveler
Just a place to stay if you are not too picky
Posted 27 Feb 2019 on HotelsThe staff were very helpful especially when there was a mistake from the Hotels.com booking. One of the room i booked cannot be flushed. Another room may have bed bugs as one of my uncle was scratching the whole night. And some of the guests staying there were rowdy in the middle of the night.
Comment from Hotel Management
28 Feb 2019 by Chetan, Hotel Management
Hi, Magdeline! We’re extremely sorry for the unpleasant experience you had with us. Tidiness is something of utmost importance and we can’t compromise on it. Request to treat this as an odd incident and we shall surely strive to make your future experience better. Regards, Chetan
by A verified traveler
Posted 5 Feb 2019 on Hotels
Comment from Hotel Management
28 Feb 2019 by Chetan, Hotel Management
Sorry for the discommode, Khairul! We understand that we were not able to live upto your expectations. Do not worry, we’re continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Chetan
by A verified traveler
Posted 16 Jan 2019
No frills budget hotel well awY from the city's bustle. No ramps or handrails to reception steps
Comment from Hotel Management
24 Jan 2019 by Jackie Customer Care support, Hotel Management
Dear Valued Guest,
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.
by A verified traveler
Posted 29 Nov 2018 on Hotels
The worst ever woke up 6am and found that the room floor was flooded with water and dogs barking early morning too noisy will recommend others to stay else where
Comment from Hotel Management
1 Dec 2018 by Jade Customer Care , Hotel Management
Dear Guest,
I hope this notes finds well. We have sent your feedback to the personnel concerned. I
apologize for this bad experience. This is very disappointing to hear, but we hope you give us
another chance to make it up to you. Please let me know if you want to discuss this personally.
Best Regards,
Jade
Customer Care Support
by A verified traveler
Worst stay of my life!!!
Posted 7 Nov 2018 on HotelsWorst place to stay. We stayed for 3 nights nov 3rd-nov 6th 2018. First night floor was wet and tv not working. They moved us to another room after an hour only to get a bed which would roll all over the place as it did not have stoppers. 3rd day we left after breakfast to return at midnight after touring to find an unclean room stinking with wet clothes and AC not working..We paid 19-20k INR through hotels.com. They did not compensate or even apologise for our tirade..
Comment from Hotel Management
8 Nov 2018 by Jade, Hotel Management
Dear Guest,
We're sorry you were unhappy. We'll work hard to fix the issue you experienced. Thanks for letting us know. I hope to see you again here at Hotel Pegasus. Thank you.
by A verified traveler
Posted 19 Sep 2018 on Orbitz
Dogs barking from sunrise to sunset.
Rooster noise in yhe morning.
I dropped of my laundry and its 65SGD but i get it back the next day. Pool is under maintenance which is not mentioned in page.
Comment from Hotel Management
20 Sep 2018 by jee, Hotel Management
Dear Valued guest,
I do apologized for the inconvenience that you had during your last stay with us.We rest assured that the management is already taking actions for this matter.we hope for your kind understanding. we are still hoping to see you once again here at our property to serve you better.
Best regards,
jee
customer care support
by A verified traveler
Poor facilities
Posted 15 Sep 2018
Pros: Staff is polite and good
Cons: Statement about carpark which is 10 min walk from hotel should be stated on website.
Car park at the front of the hotel is not free, the free car park is about 10 mins walk which is not stated on the websites.
Swimming pool is under maintenance when we were there. No refund or compensate regarding the matter.
Comment from Hotel Management
20 Sep 2018 by Jee Customer Care Support, Hotel Management
Dear Valued Guest,
Thank you for giving us your feedback. We do understand how upset you are during your last stay with us.We rest assured that this matter is already taken care of.We would like to get in touch with you feel free to email us at customercare@pegasushotel.sg.
Best Regards,
by A verified traveler
1st time in Singapore
Posted 7 Sep 2018 on HotelsLocation is ok, walking form MRT, nice staff and breakfast is reasonable
Comment from Hotel Management
7 Sep 2018 by Angel, Hotel Management
Dear Vincent,
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, We look forward to welcoming you back to our hotel in the future.
Best Regards,
