Ratings based on 76 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from El Paso
Posted 25 Aug 2024
Comment from Hotel Management
27 Aug 2024 by Aiman, Hotel Management
Dear Leonel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Simply Yours,Aiman Assistant Guest Relations Manager
by A verified traveler
Posted 29 Jul 2024 on Lastminute
Staff were brilliant. Little touches like ice cold water with fruit available most days was excellent.
Comment from Hotel Management
27 Aug 2024 by Aiman, Hotel Management
Dear Mr. Geoffrey, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Simply Yours,Aiman Assistant Guest Relations Manager
by A verified traveler
Posted 18 Jun 2024 on Wotif
Comment from Hotel Management
19 Jun 2024 by Aiman, Hotel Management
Dear Luke,Thank you for taking the time to share your feedback about your recent stay with us. We're sorry to hear that we didn't quite meet your expectations, but we appreciate your feedback. We'll take your comments into consideration as we continue to work on improving our services and amenities. If you have any further feedback or concerns, please don't hesitate to reach out. We hope to have the opportunity to welcome you back in the future.Thank you.Simply Yours,AimanActing Assistant Guest Relations Manager
by A verified traveler
Space, light and great staff.
Posted 16 Jun 2024 on HotelsI stayed in an apartment on the 20th floor of building housing the serviced apartments, which had a fabulous view back out to the sea with the Singapore Flyer to the right and the stadium to the left. The apartment is spacious, clean, cosy and very quiet. The kitchen is functional and there is a great washing machine. The luxury of space in Singapore accommodation can’t be taken for granted and I found it comfortable and very relaxing. The staff in the desk and the cleaning staff were all friendly, kind and good at their jobs. The location is also good - near Nicoll Highway and Bugis MRT stations. There is a Cold Storage supermarket at Bugis, as well as 2 convenience stores downstairs. The pool was nice and clean, with areas to sit and relax as well. The apartments are behind the main hotel and can be reached from Nicoll Highway or Beach Road. Kampong Glam is across the road and Suntec about 5-10 minutes’ walk away. I would definitely stay here again.
Comment from Hotel Management
18 Jun 2024 by Aiman, Hotel Management
Dear Cheryl,Thank you so much for taking the time to share your wonderful review! We're thrilled to hear that you enjoyed your stay with us and appreciated the spaciousness, cleanliness, and comfort of our serviced apartment. We're also glad you enjoyed the fantastic views and found our location convenient.We're proud of our friendly and hardworking staff, and we'll be sure to pass on your kind words to them. We're delighted that you found our facilities, including the pool, to be clean and relaxing.Thank you again for your kind review. We look forward to welcoming you back again soon!Simply Yours,AimanActing Assistant Guest Relations Manager
by A verified traveler
Great stay in a good location.
Posted 2 Jun 2024 on HotelsThe hotel is in a great location, close to public transport and many superb restaurants and cafes, as well as being close to local attractions. However, some of the MRT line was under repair and so we had to use to often use alternative transport. There were 2 convenience stores within minutes of the hotel. The view from the room was excellent, looking over the Marina Bay, giving us a view of brilliant sunrises and sunsets.
The housekeeping staff were attentive and helpful. We need to give a special mention to Tyas, at the front desk. She was very welcoming, helpful and personally delivered a birthday cake to our room for my daughter. The hotel provided a superb cake for my daughter which which catered to her specific dietary needs, making our stay even more memorable.
The pool and spa facilities were also great. The apartment was more than big enough for our family of 4. The kitchen was well equipped, we were even provided with laundry detergent. We thoroughly enjoyed our stay.
Comment from Hotel Management
3 Jun 2024 by Aiman, Hotel Management
Dear Jagjit,Thank you for your glowing review of our hotel! We are thrilled to hear that you had a fantastic stay with us. Your kind words about our location, housekeeping staff, and facilities are much appreciated.We are especially grateful for your praise of Tyas, our front desk team member, who went the extra mile to make your stay special. We will make sure to share your feedback with her and the rest of our team, as it motivates us to continue providing exceptional service.We are delighted that you enjoyed the birthday cake and that we could accommodate your daughter's dietary needs. It's our pleasure to make our guests' stays memorable and special.Thank you again for your wonderful review. We look forward to welcoming you back to our hotel in the future.Simply Yours,AimanActing Assistant Guest Relations Manager
by A verified traveler
Posted 31 May 2024 on Hotels
Comment from Hotel Management
2 Jun 2024 by Aiman, Hotel Management
Dear Barnaby,We are thrilled to see that you had a wonderful stay with us! Thank you for taking the time to share your positive feedback. We are delighted that our team's hard work and dedication to providing exceptional service have not gone unnoticed.We are grateful for your appreciation of our hotel's amenities and facilities. Our goal is to provide a comfortable and enjoyable experience for all our guests, and we are happy to hear that we have achieved this during your stay.Thank you again for your glowing review! We look forward to welcoming you back to our serviced suites in the future and continuing to exceed your expectations.Simply Yours,AimanActing Assistant Guest Relations Manager
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Aiman, Hotel Management
Dear Gabrielle,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honesty and apologize that we fell short of your expectations in certain areas.We regret to hear that you were not satisfied with the cleanliness, property conditions, and facilities during your stay. We take these issues seriously and will address them promptly to ensure that our high standards are met.Your feedback is invaluable in helping us improve and provide a better experience for our guests.Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.Simply Yours,AimanActing Assistant Guest Relations Manager
by A verified traveler
Posted 12 Mar 2024 on Orbitz
Comment from Hotel Management
29 May 2024 by Aiman, Hotel Management
Dear Maria,Thank you for taking the time to share your feedback about your recent stay with us! We are thrilled to hear that you enjoyed your stay and that our team was able to provide you with a comfortable and enjoyable experience.We strive to provide exceptional service and amenities to all our guests, and it's wonderful to know that we met your expectations. Our team works hard to ensure that every guest feels welcome and valued, and we're glad that you felt that during your stay.Thank you again for choosing our hotel, and we look forward to welcoming you back soon!Simply Yours,AimanActing Assistant Guest Relations Manager
by A verified traveler
Posted 26 Nov 2023
Great location, easy walk to MRT. Plenty of eating options nearby. Well appointed apartment with plenty of space for a family of 4. Friendly helpful staff. Nice pool area. Would def stay again
Comment from Hotel Management
29 Nov 2023 by Gobinath Pillai, Hotel Management
Dear Lisa,Thank you for taking the time to share your delightful feedback with us. We're thrilled to hear that you had such a positive experience during your recent stay at our hotel.It's fantastic to know that our location, proximity to the MRT, and the variety of dining options nearby added convenience to your visit. We're pleased that your family found our well-appointed apartment spacious and comfortable—a home away from home.Our associates takes great pride in providing friendly and helpful service, and we're delighted to hear that their efforts enhanced your stay. Additionally, we're glad you enjoyed the pool area as a relaxing retreat during your time with us.We appreciate your kind words and are honored that you would choose to stay with us again. We look forward to welcoming you and your family back on your next visit.Thank you once again, and we can't wait to host you again soon.
by A verified traveler
Posted 4 Oct 2023
Comment from Hotel Management
9 Oct 2023 by Gobinath Pillai, Hotel Management
Dear Perry,Thank you for 4 star review
