Ratings based on 976 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Service and food quality
Comment from Hotel Management
20 Nov 2024 by Jon Yau, Hotel Management
Thank you for staying with us! We're thrilled to hear that you're enjoying your stay. We hope the service and food quality meet your expectations. Your positive feedback truly makes our efforts worthwhile. We look forward to welcoming you back for another wonderful stay! Inspiringly yours, Jon Yau Rooms Division Manager
by A verified traveler
Posted 17 Nov 2024
Spectacular
Comment from Hotel Management
17 Nov 2024 by Jon Yau, Hotel Management
Dear Mr. Mario,Thank you for your wonderful comment! We’re delighted to know that your experience with us has been spectacular. Your kind words mean a lot to our team.We look forward to making your stay just as amazing throughout. Should you need any assistance, please don’t hesitate to let us know.Inspiringly yours,Jon YauRooms Division Manager
by A verified traveler from Pyrmont
Posted 12 Nov 2024
Great spot, great service and great hotel.
Comment from Hotel Management
15 Nov 2024 by Jon Yau Rooms Division Manager, Hotel Management
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience at our hotel. It's fantastic to know you enjoyed our location, service, and overall facilities.We truly appreciate your feedback and look forward to welcoming you back for another great stay!Thank you
by A verified traveler
Posted 11 Nov 2024
Very nice hotel and nice view from the room.
Comment from Hotel Management
12 Nov 2024 by Jon Yau Rooms Division Manager, Hotel Management
Thank you for staying with us! We’re thrilled to hear that you enjoyed the beautiful scent upon arrival, the lovely gardens, and the comfortable room with its great big window overlooking the city. Your positive feedback truly makes our efforts worthwhile. We look forward to welcoming you back for another wonderful stay!
by A verified traveler
Posted 7 Nov 2024
Perfect 👍
Comment from Hotel Management
8 Nov 2024 by Jon Yau Rooms Division Manager, Hotel Management
Thank you for staying with us! We’re thrilled to hear that you enjoyed the beautiful scent upon arrival, the lovely gardens, and the comfortable room with its great big window overlooking the city. Your positive feedback truly makes our efforts worthwhile. We look forward to welcoming you back for another wonderful stay!
by A verified traveler
Posted 12 Oct 2024
Great buffet with sampling of Asian cuisines. Beautiful rooms. Great place!
Comment from Hotel Management
15 Oct 2024 by Jon Yau, Hotel Management
Dear Ms. Erin,Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed our great buffet featuring a variety of Asian cuisines and found our rooms beautiful. Your kind words about our hotel mean a lot to us.We look forward to welcoming you back soon!Thank you.Inspiringly yours,Jon YauRooms Division Manager
by A verified traveler
Posted 9 Oct 2024
Excellent hotel - unique, from my personal experiences and lived up to the descriptions on the website. The room was very good, large and full of tech to make your stay even better. Those working in the hotel made the stay a very positive experience.
Comment from Hotel Management
12 Oct 2024 by nspiringly yours, Jon Yau Room Division Manager, Hotel Management
Thank you for your wonderful review! We’re thrilled to hear that you found our hotel unique and that it lived up to your expectations. It’s great to know you enjoyed the spacious room and the tech amenities we offer. Our team is dedicated to providing a positive experience, and we’re delighted that they contributed to your stay. We look forward to welcoming you back for another exceptional experience!
by A verified traveler
Posted 8 Oct 2024
Not bad but for the price, can get better
Comment from Hotel Management
9 Oct 2024 by Inspiringly yours, Jon Yau Rooms Division Manager, Hotel Management
Thank you for taking the time to share your feedback with us. We really appreciate the feedback, and we will taken note for better improvement. Meanwhile, please do not hesitate to contact us if you have any further questions. We hope you continue to enjoy your stay with us.
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Inspiringly yours, Jon Yau Rooms Division Manager, Hotel Management
Thank you for your review! We truly appreciate your kind words about our hotel and team. We're delighted to hear that you had a memorable stay with us. Your feedback means a lot, and we look forward to welcoming you back soon!
by A verified traveler
Posted 26 Sep 2024
Perfect hotel, number 1 on my list from around the world
Comment from Hotel Management
26 Sep 2024 by Jon Yau, Hotel Management
Dear Mr Mark,Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that our hotel is at the top of your list from around the world. Your kind words mean everything to our team.We’re committed to providing exceptional experiences, and it’s incredibly rewarding to know we succeeded during your stay. We can’t wait to welcome you back for another memorable visit!Safe travels, and see you soon!Warm regards,Jon YauRooms Division Manager
