Ratings based on 974 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Nice hotel in a good location.
The bed and pillows are very comfy.
Staffs are lovely and helpful.
Overall good for me
Comment from Hotel Management
24 Nov 2024 by Pearlyn, Hotel Management
Dear Chaiyarin,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. It is indeed our pleasure that you liked our facilities and staff services. Your compliment for the various teams is indeed rewarding and motivating. I am happy to share this wonderful compliment to all. We value your patronage, and we look forward in welcoming you back here again soon!Best Regards,Pearlyn KohAssistant Rooms Division Manager
by A verified traveler from granada hills
Posted 23 Nov 2024
Lobby smelled like cheap perfume, which is off putting every time you enter. It’s clean, but everything is outdated
Comment from Hotel Management
24 Nov 2024 by Pearlyn, Hotel Management
Dear Tomoko,Thank you for sharing your feedback with us. I am sorry to hear that your recent stay at Orchard Hotel Singapore was not up to our usual standards. We take great pride in providing exceptional guest experiences, and I apologize if we fell short this time. Our hotel is using a branded signature scent used on our Millennium properties. We appreciate your feedback as an opportunity to better our standards. Rest assured it will be shared to the relative teams. We hope to have the opportunity to welcome you back in the near future and provide you with a more successful stay. Thank you for taking the time to share your valuable feedback.Best Regards,Pearlyn KohAssistant Rooms Division Manager
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Pearlyn, Hotel Management
Dear Daniel,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Pearlyn KohAssistant Rooms Division Manager
by A verified traveler
Posted 21 Oct 2024
It was very clean and very quiet. The pool was amazing and all of the help was very courteous.
Comment from Hotel Management
22 Oct 2024 by Pearlyn, Hotel Management
Dear Daniel,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We are incredibly pleased to hear that you have enjoyed your stay. It is indeed our pleasure that you liked our facilities and services. Your compliment for the various teams is indeed rewarding and motivating. Thank you for recognizing our team's effort into serving you the best. Thank you for recommending us and we hope to have the pleasure of hosting you again on your next trip to Singapore.Best Regards,Pearlyn KohAssistant Rooms Division Manager
by A verified traveler from SINGAPORE
Posted 12 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Pearlyn, Hotel Management
Dear Kariya,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Pearlyn KohAssistant Rooms Division Manager
by A verified traveler
Posted 7 Oct 2024
nor is professional manager
Comment from Hotel Management
7 Oct 2024 by Pearlyn, Hotel Management
Dear Wuyao,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Your compliment for Nor is truly appreciated and serves as a great motivation for her. I will be happy to share this compliment to her. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Pearlyn KohAssistant Rooms Division Manager
by A verified traveler
Posted 5 Oct 2024
The Orchard Hotel is excellent in all ways.
Comment from Hotel Management
7 Oct 2024 by Pearlyn, Hotel Management
Dear Daniel,7.We thank you for choosing our hotel for your stay in Singapore. It is such a wonderful feeling to have our guests return home with great memories of their stay here. It is a mark of recognition for our associate’s dedication to ensuring our guests' wellbeing whilst in our care. Meanwhile, we look forward to more opportunities to welcome you again soon.Best Regards,Pearlyn KohAssistant Rooms Division Manager
by A verified traveler
Posted 3 Oct 2024
.
Comment from Hotel Management
7 Oct 2024 by Pearlyn, Hotel Management
Dear Vivian,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Pearlyn KohAssistant Rooms Division Manager
by A verified traveler
Posted 2 Oct 2024
Great
Comment from Hotel Management
3 Oct 2024 by Pearlyn, Hotel Management
Dear Vikramjit,Thank you so much for taking the time to review your stay at the Orchard Hotel Singapore. We hope you had a delightful stay. Our top priority is to ensure our guests receive the utmost care and comfort, and we are grateful for the opportunity to be able to serve you here. We are looking forward to more opportunities to welcome you again soon.Best Regards,Pearlyn KohAssistant Rooms Division Manager
by A verified traveler from West Perth
Posted 30 Sep 2024
It was disappointing that there were no umbrellas at the swimming pool
Also the wine selection at the Intermezzo bar was very poor
Comment from Hotel Management
3 Oct 2024 by Pearlyn, Hotel Management
Dear Tracy,5.Thank you for sharing your feedback with us. I am sorry to hear that your recent stay at Orchard Hotel Singapore was not up to our usual standards. We take great pride in providing exceptional guest experiences, and I apologize that we fell short this time. Rest assured that I will share your feedback with the appropriate teams to improve our services and better understand our guests' needs. We hope to have the opportunity to welcome you back in the near future and provide you with a more successful stay. Best Regards,Pearlyn KohAssistant Rooms Division Manager
