Ratings based on 977 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Joel, Hotel Management
Dear Seye,Thank your for taking your time for the awesome review.We hope to welcome you back to Oasia Hotel Novena real soon.At the meantime, stay safe!Warm Regards,Joel TanAssistant Manager
by A verified traveler
Posted 17 Nov 2024
I have stayed here twice and it’s a great property with helpful and friendly staff
Comment from Hotel Management
3 Dec 2024 by Joel, Hotel Management
Dear David,Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us once again. It’s always a pleasure to welcome guests back, and we’re delighted that you continue to find our property and team to your liking.We truly appreciate your kind words about our helpful and friendly staff. We’ll be sure to share your feedback with the team, as they will be encouraged to know their efforts made a positive impact on your experience.We look forward to welcoming you back for a third visit and beyond! If there’s anything we can assist with for your next stay, please don’t hesitate to reach out.Warm Regards,Joel TanAssistant Manager
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
3 Dec 2024 by Joel, Hotel Management
Dear Kate,Thank your for taking your time to do your feedback.We are glad that you had enjoyed your stay with us. We hope to welcome you back to Oasia Hotel Novena real soon.At the meantime, stay safe!Warm Regards,Joel TanAssistant Manager
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
3 Dec 2024 by Joel, Hotel Management
Dear Jaffar,Thank you for sharing your feedback and taking the time to leave a review. We are thrilled to hear that you enjoyed your stay with us!We hope to welcome you back to Oasia Hotel Novena real soon. At the meantime, stay safe!Regards,Joel TanAssistant Manager
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
3 Dec 2024 by Joel, Hotel Management
Dear Crystal,Thank you for sharing your feedback and taking the time to leave a review. We are thrilled to hear that you enjoyed your stay with us!We hope to welcome you back to Oasia Hotel Novena real soon. At the meantime, stay safe!Regards,Joel TanAssistant Manager
by A verified traveler
Posted 28 Oct 2024
lovely stay. very centralized
Comment from Hotel Management
6 Nov 2024 by Cess, Hotel Management
Dear Mohamed,Thank you for the perfect rating and for all the wonderful compliments during your stay.We are glad that you had a pleasant stay with us, and we hope that you'll consider us again in the future.Warm regards,Princess DoleraAssistant Manager
by A verified traveler
Posted 8 Oct 2024
I booked a superior room but they did not have a room with double bed available at the time of check in. We were instead given an accessible room with double bed which is fine.
The hotel is only about 20mins drive from Changi airport. The hotel is very clean and housekeeping comes in daily. It is right next to a mall and Novena station so travel is convenient. Even though it is also next to Tan Toc Seng hospital, it is very quiet. We did not get to try the pool but it looked really good.
Comment from Hotel Management
9 Nov 2024 by Cess, Hotel Management
Dear Kristine,Thank you for sharing your review with us. We're glad to hear that overall, you had a positive experience. We appreciate you being our guest and helping to share the word about us.We look forward to welcoming you again soon.Warm regards,Princess DoleraAssistant Manager
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
9 Nov 2024 by Cess, Hotel Management
Dear Graeme,Thank you for sharing your rating. We're glad to hear that overall, you had a positive experience. We appreciate you being our guest and helping to share the word about us.We look forward to welcoming you again soon.Warm regards,Princess DoleraAssistant Manager
by A verified traveler
Posted 16 Sep 2024
The front office staff was bad. Am a repeated guest and check in was always poor and very long. This trip, at first this hotel front office staff (Natalie) was nice, I even commented to my mom that this girl was nice today. She said if I don’t like the room then I can contact her to change. Check in time was 6pm and lobby was empty. But I had an issue with the room- the room was smaller than the regular.The phone in the room does not work so I got to go down to the lobby. It was about less than 10 minutes from the time of check-in.When I reached the lobby, her other colleague checked for any avail room that Natalie said I can change (corner room) if I don’t like the first room (room # 2110). After both of them discussed, they said they only have room 920 (superior while I reserved for deluxe). It was obvious they have the room I have asked but she simply does not want to give it to me. Her attitude was “take or leave it” - either room 2110 or 920 which is a downgrade.Natalie said the room was booked when I went to see Room 2110. No one was at the lobby. If she was willing to help, she would have give me the room.
Room 920 was bad-curtain and bed side light was broken, no bar soap, phone does not work
Last stay I was talking to the other staff. The other staff was asking Natalie. While Natalie could have addressed me directly as I was standing in front of her, instead she addressed her colleague and FYI she did not attend any other guests. Good Manner is a basic attitude!
Comment from Hotel Management
25 Sep 2024 by Princess D, Hotel Management
Dear Ms. Lily,Thank you for sharing your feedback. We're sorry to hear that your experience fell short of your expectations. We take your comments seriously and we will address them internally to ensure better service in the future.We appreciate your input and hope to have the opportunity to welcome you again soon.Warmest regards,Princess DoleraAssistant Manager
by A verified traveler from Leppington
Posted 13 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Princess D, Hotel Management
Dear Nina,Thank you for sharing your review with us. We appreciate you being our guest and helping to share the word about us.We look forward to welcoming you again soon.Experience Wellness with Oasia.Kind regards,Princess DoleraAssistant Manager
