Ratings based on 208 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Apr 2024 on Hotels
Not very spacious I guess adequate only. Room was only serviced once had scant tea coffee. But central air conditioned.
by A verified traveler
Posted 25 Mar 2024
The noise from the road outside the hotel and a building site opposite were very noisy. Needed double glazing on windows and doors.
Comment from Hotel Management
26 Mar 2024 by L Hotel at Bugis Ville, Hotel Management
Dear David,We apologize for any inconvenience caused during your stay regarding the noise from the road and nearby construction site. Your suggestion for double glazing on windows and doors is duly noted, and we'll certainly consider it to enhance our guests' comfort in the future. Thank you for your feedback!
by A verified traveler from SELANGOR
Posted 27 Feb 2024
Located near Bugis/Esplanade MRT. Walkable to Bugis Street & Suntec City.. There is a 7E, smoking area & bus stand just in front of the property, super convenient! Room is clean but need to be refurbished, good for short stay.
Comment from Hotel Management
26 Mar 2024 by L Hotel at Bugis Ville, Hotel Management
Dear Mun Yee,Thank you for sharing your experience with us. We're glad to hear that you found our location convenient, with easy access to nearby attractions and amenities. Your feedback about the cleanliness of the room is appreciated, and we'll take your suggestion for refurbishment into consideration to improve our facilities for future guests. We hope to have the opportunity to welcome you back for another short stay in the future.
by A verified traveler
Posted 21 Feb 2024 on Hotels
The place was dingy and smelled of damp, with black mildew marks on some walls in the room
Comment from Hotel Management
26 Mar 2024 by L Hotel at Bugis Ville, Hotel Management
Dear Assym,We apologize for the experience you had during your stay. We take cleanliness and maintenance very seriously, and your comments have been noted. Rest assured, we will address these issues promptly to ensure a more pleasant experience for our guests in the future.If you ever decide to give us another chance, we would love the opportunity to provide you with a much-improved stay. Thank you for sharing your feedback with us.
by A verified traveler
Posted 4 Feb 2024
Good
Comment from Hotel Management
26 Mar 2024 by L Hotel at Bugis Ville, Hotel Management
Thank you for choosing stay with us. We hope to see you again!
by A verified traveler
Posted 26 Jan 2024
Great
Comment from Hotel Management
26 Mar 2024 by L Hotel at Bugis Ville, Hotel Management
Dear Jesus,Thank you for choosing stay with us. We hope to see you again!
by A verified traveler
Posted 17 Jan 2024
Run down hotel with mould and bad smell. Rooms are outdated and worn out. Staff were nice and welcoming.
Comment from Hotel Management
26 Mar 2024 by L Hotel at Bugis Ville, Hotel Management
Dear Thuy-An, We apologize for the subpar experience you had during your stay. It's disappointing to hear about the condition of the rooms and the unpleasant odor you encountered. We take cleanliness and maintenance seriously, and your comments will be addressed promptly to ensure improvements are made.On a positive note, we're glad to hear that you found our staff to be nice and welcoming. We appreciate your kind words and will continue to strive to provide excellent service to all our guests. Thank you for taking the time to share your feedback with us.
by A verified traveler
Posted 29 Dec 2023 on Hotels
Comment from Hotel Management
26 Mar 2024 by L Hotel at Bugis Ville, Hotel Management
Dear Dave, Thank you for choosing stay with us. We hope to see you again!
by A verified traveler
Posted 13 Oct 2023
good one
Comment from Hotel Management
26 Mar 2024 by L Hotel at Bugis Ville, Hotel Management
Dear Nimesh, Thank you for choosing stay with us. We hope to see you again!
by A verified traveler
Posted 8 Oct 2023 on Hotels
Comment from Hotel Management
26 Mar 2024 by L Hotel at Bugis Ville, Hotel Management
Dear Linley, Thank you for choosing stay with us. We hope to see you again!
